ShepHyken

APRIL 24, 2017

Cassie writes about how what she is doing to help her organization develop a customer service culture. This article is her take on customer service training and is a great introduction to her work. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo. ” (Thank you, Fonolo!)

2017 69

2017 Article Customer Service Customer Service Training 69

ShepHyken

DECEMBER 14, 2020

The author, Vala Afshar, says, “… crisis is a catalyst for change, and customer service management is signaling intentions to ramp up their AI adoption as part of broader digital transformation initiatives.” ” 8 Customer Experience Trends for 2021 by Steven Van Belleghem. Follow on Twitter: @Hyken.

2020 140

2020 Article Customer Service 2021 140

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: liber Possibly Related Posts: NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet.

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47

ShepHyken

JULY 26, 2021

Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity. More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Follow on Twitter: @Hyken.

Article 105

Article 2021 Customer Service Contact Center 105

ShepHyken

NOVEMBER 1, 2021

Customer Service Is Free by Seth Godin. Seth’s Blog) Customer service is expensive. While retail focused – it seems many of the articles are – the B2B company that finds way to personalize the experience will also win. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Article 79

Article 2021 Customer Service Retail 79

ShepHyken

JANUARY 22, 2023

This isn’t about giving good service but getting good service. BONUS #2 13 of the most popular Customer Experience blogs by Steven Van Belleghem (Steven Van Belleghem) I am always looking for interesting sources to update my customer experience knowledge. Follow on Twitter: @Hyken

Article 48

Article 2023 Customer Service Contact Center 48

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Meet the needs and calm the angry customer. photo credit: jlcwalker Possibly Related Posts: Help customer focus with the right attitude There are a number of factors that significantly affect how.

Blog 41

Blog 2010 Customer Service Representative 2006 41

ShepHyken

AUGUST 29, 2022

I would expect nothing less from a blog tidied “Tech Funnel.”. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

2022 65

2022 Article Customer Service Customer Retention 65

ShepHyken

SEPTEMBER 3, 2018

(Wealth Management) Operations and service departments are frequently categorized as cost centers, but studies show that when delivered correctly, they can be drivers of revenue. The Hottest Customer Service Around by Dina Dwyer Owens. Dina’s Blog) Fix the Problem. Save the Customer.

Article 79

Article 2018 Customer Service Hospitality 79

ShepHyken

AUGUST 12, 2019

So, let’s find out why “everyone” hates customer service. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Still, there’s some sound wisdom in this way of thinking. Follow on Twitter: @Hyken.

2019 99

2019 Article Customer Service ROI 99

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. Follow on Twitter: @Hyken.

Article 93

Article 2020 Customer Service Customer Retention 93

ShepHyken

DECEMBER 13, 2021

It’s about getting “service” right. In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. Godin suggests that all good service requires is just a bit of energy, attention, and the right information. Go to The Customer Focus to learn more about our customer service training programs.

2021 79

2021 Article Customer Service Social Media 79

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. That’s because everyone plays a part in the customer journey.

Customer Service 67

Customer Service Banking Customer Service Training Culture 67

ShepHyken

MAY 27, 2019

SeesionStack) In this blog post, I’ll focus only on the role customer support plays in a successful marketing strategy. I don’t really care what you call it, as long as it gets the customer to come in, come back and talk about you (positively). 3 Reasons Why Marketing and Support Teams Should Work Together by Valeriya.

Article 106

Article 2019 Customer Journey Mapping Customer Service 106

ShepHyken

APRIL 18, 2022

Understanding the customer means, in Franz’s words, “No discussions, no decisions, no designs without bringing in the customer and her voice (that’s the understanding piece), without asking how it will impact the customer, how it will make her feel, what problems it will help her to solve, what value it will create and deliver for her.”.

Article 71

Article 2022 Customer Service Retail 71

ShepHyken

OCTOBER 18, 2021

Your customers will thank you, and they’ll be much more likely to share their positive experience with friends, family, and social media followers. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. It’s the difference between a candle and a sparkler.

Article 86

Article 2021 Customer Service Airlines 86

ShepHyken

OCTOBER 17, 2016

It starts with four expert opinions (myself included) and follows with nine more tips that will help you deliver a better customer service experience. 7 Customer Service Tips to Build Stronger Relationships by Salesforce. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 131

2016 Article Customer Service 2017 131

ShepHyken

NOVEMBER 16, 2020

This is what will help customers choose you over your competition. 20 Must-Learn Customer Service Skills in 2020 (Bonus: Tips to develop them faster) by Jared Cornell. CustomerThink) This blog sheds light on the 20 essential customer service skills and how you can improve them. Follow on Twitter: @Hyken.

2020 86

2020 Article Customer Service E Commerce 86

ShepHyken

NOVEMBER 7, 2016

30 Resources Every Customer Success Manager Should Read by Danni Friedland. jaco Blog) This golden list will motivate you and help you grow your business, engage with your customers and get accurate insights from your Customer Success efforts. My Comment: Customer Success is a hot topic. Follow on Twitter: @Hyken.

2016 125

2016 Article Customer Service Loyalty 125

ShepHyken

SEPTEMBER 12, 2016

The “Customer Success” tips (I’ve mentioned these in a past Top Five blog) are invaluable, and I’m sure you’ll find some other great tips from the other topics as well. 20 Must-Read Books for Anyone Who Does Customer Service (UPDATED!) There are many tips here that apply to all business in all industries. by Len Markidan.

2016 114

2016 Article Customer Service Books 114

ShepHyken

JUNE 1, 2020

She reminded me of a favorite quote at the end of the article: “If you want to see where a company is at, look at their sales, but if you want to see where a company is going, look at their service.” Freshworks) From this blog, you can find out actionable workarounds for staff shortage to improve call center performance.

Article 68

Article 2020 Customer Service Call Center 68

ShepHyken

JANUARY 22, 2018

(LiveChat) There are numerous of situations outside of work when customer service leads the prime. If it’s a “no” I immediately have a subject for another blog post. So let me guide you through my latest customer experiences. And I can’t help but notice when it’s done right or not. I hope you’ll learn from them.

2018 91

2018 Article Customer Service Wireless 91

ShepHyken

SEPTEMBER 26, 2016

This article includes some good ideas and a couple of great mini-case studies that emphasize the power of the customer journey map. Make a Mouse: The Power of a Culture of Customer Experience Excellence by Joseph Michelli. Joseph’s Blog) I’ve often said anyone can create a mouse. For information contact or www.hyken.com.

2016 122

2016 Article Customer Journey Mapping Customer Service 122

ShepHyken

OCTOBER 23, 2017

You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: What’s the most costly mistake in business? Follow on Twitter: @Hyken.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

MAY 28, 2018

He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business. My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post.

2018 77

2018 Article Customer Service Loyalty Programs 77

ShepHyken

FEBRUARY 6, 2017

Jay Baer’s Top 3 Tips for Acing Customer Service in the Age of Social Media by Matt Hunkler. Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer.

2017 84

2017 Article Customer Service Social Media 84

ShepHyken

AUGUST 23, 2021

How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak. Bluleadz) At the end of the day, you can invest all you want in fancy customer relationship management (CRM) tools and omnichannel communications. It’s about customer service training. Just kidding!

Article 18

Article 2021 Customer Service Customer Service Training 18

ShepHyken

MAY 15, 2017

If you don’t subscribe to his blog, you should. Pitney Bowes Updates Communicate for Personalized Customer Engagement by Dom Nicastro. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. And, who doesn’t want that! Follow on Twitter: @Hyken.

2017 69

2017 Article Customer Service Airlines 69

ShepHyken

JULY 11, 2016

Championed by the most customer centric brands in the world, such as the Ritz Carlton, the importance yet simplicity of ‘pleases’ and ‘thank yous’ cannot be underestimated in the effect they can have on customers and the way they are made to feel in their daily interactions with organisations and their people.

2016 81

2016 Article Customer Service Loyalty Programs 81

Eptica

FEBRUARY 19, 2019

About Shep Hyken Shep Hyken is a customer service & customer experience expert, award winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Loyalty 109

Loyalty 2019 Customers 2018 109

ShepHyken

APRIL 20, 2020

(Oracle) Let’s take a look at the ways you can build stronger, more profitable relationships with your customers and engage loyalty members beyond transactions. My Comment: And while we’re on the subject of loyalty programs, our friends at Oracle in their Modern Marketing Blog share seven ways to add more value to a program.

Article 65

Article 2020 Loyalty Programs Customer Service 65

ShepHyken

MAY 4, 2020

How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy. Insane Growth) Shifting your focus to customer loyalty may seem complicated, but in this blog post, we’ve compiled the best resources to help you understand its importance and find ways to make your customers loyal too.

Article 96

Article 2020 Customer Service Contact Center 96

ShepHyken

JANUARY 23, 2023

This isn’t about giving good service but getting good service. BONUS #2 13 of the most popular Customer Experience blogs by Steven Van Belleghem (Steven Van Belleghem) I am always looking for interesting sources to update my customer experience knowledge.

2023 14

2023 Article Customer Service Contact Center 14

ShepHyken

NOVEMBER 7, 2022

14 Best Customer Service Blogs to Follow in 2022 by Tetiana Shataieva. HelpCrunch) In this post, you can find the top 14 customer service blogs to follow in 2022. Feel free to subscribe to one or all of them, so you can keep up to date with trends and practices in customer service.

2022 15

2022 Article Customer Service 2023 15

ShepHyken

NOVEMBER 28, 2022

Brands Must ALWAYS Listen to Customers! Debbie Laskey’s Blog) Jeremy Watkin is Director of Customer Experience and Support at NumberBarn and cofounder of the CustomerServiceLife blog. He has more than 20 years of experience as a customer service and contact center professional leading high-performing teams.

Article 13

Article 2022 Customer Service Contact Center 13

ShepHyken

JANUARY 30, 2023

One of the predictions they shared is one featured in a recent article on my weekly blog (The Shepard Letter), which is that the employee experience (EX) will match the importance of the customer experience (CX). Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

2023 23

2023 Article Customer Service Banking 23

Comm100

JUNE 19, 2018

Hearing the philosophies that power world-class companies to deliver exceptional customer experiences is incredibly inspiring, and can drive you to adjust the same philosophies that affect your processes. At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise.

2018 40

2018 Contact Center Entertainment Culture 40