Experience Investigators by 360Connext
APRIL 9, 2015
More Posts - Website Follow Me: The post Is Your Mission Customer-Focused, or an Empty Promise? appeared first on Customer Experience Consulting. Blog Customer Experience Featured brand promise communication Customer-Centric customer-focused linkedin mission statement'
Experience Investigators by 360Connext
OCTOBER 20, 2014
As business owners, we want to believe if we INTEND to have a customer-focused organization, we will! It’s organic – we just ARE customer focused. Consider the ways growth and scale as an organization can threaten the focus on the customer. appeared first on Customer Experience Consulting.
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Experience Investigators by 360Connext
OCTOBER 6, 2014
Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.
Customer Bliss
MARCH 16, 2017
We’ve talked before on this blog about the need to be a customer-focused CEO. But since CEOs are often the major decision-maker within an organization, it’s important to understand the decision-making styles of customer-focused CEOs. This behavior is a hallmark of CEOs obsessed with building customer-driven growth.
Beyond Philosophy
SEPTEMBER 16, 2021
It means that you consider the impact on customers for things like deep staffing decisions or legal policies you employ, or even recruitment policies. These areas might not have direct contact with customers all the time, but they do impact it, and Natural organizations understand and manage that to have a customer focus. .
Customer Bliss
DECEMBER 28, 2017
As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Implementing a new customer experience strategy isn’t easy and there’s a lot to learn along the way. via @matthewxdixon Click To Tweet.
Customer Bliss
FEBRUARY 22, 2016
We’ve talked before on this blog about the need to be a customer-focused CEO. But since CEOs are often the major decision-maker within an organization, it’s important to understand the decision-making styles of customer-focused CEOs. 1 Decision-Making Style: They Decide With Clarity Of Purpose.
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