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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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Customer Centricity – A Crucial Factor to Build a Cohesive Customer Experience

SmartKarrot

Correlation between customer centricity and delivering a positive customer experience. We have already covered the definition of customer centricity in our previous blogs. However, to reiterate, customer-centricity is all about making business decisions that put customers’ interests first.