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The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise

Beyond Philosophy

Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision. Further, the CCO’s operating parameters will include the complete span of a customer’s life.

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Customer Centricity – A Crucial Factor to Build a Cohesive Customer Experience

SmartKarrot

Correlation between customer centricity and delivering a positive customer experience. We have already covered the definition of customer centricity in our previous blogs. However, to reiterate, customer-centricity is all about making business decisions that put customers’ interests first.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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