InMoment XI

OCTOBER 20, 2014

This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research. In last week’s blog, we shared results of the 2014 Voice of the Customer Challenges and Practices Survey recently conducted by Maritz Research.

Customer Relationships 200

Customer Relationships 2014 Management Blog 200

InMoment XI

OCTOBER 20, 2014

This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research. In last week’s blog, we shared results of the 2014 Voice of the Customer Challenges and Practices Survey recently conducted by Maritz Research.

Customer Relationships 200

Customer Relationships 2014 Management Blog 200

InMoment XI

OCTOBER 20, 2014

This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research. In last week’s blog, we shared results of the 2014 Voice of the Customer Challenges and Practices Survey recently conducted by Maritz Research.

Customer Relationships 200

Customer Relationships 2014 Management Blog 200

ClientSuccess

AUGUST 28, 2020

Customer churn software – oftentimes bundled with a customer success management platform – can help control unforeseen customer churn while enabling customer success managers to proactively improve customer relationships and address issues. Toolkit: Churn Management Toolkit .

Customer Relationships 95

Customer Relationships Customer Journey Mapping 2020 Webinar 95

Conversocial

SEPTEMBER 13, 2021

I regularly research and write articles that eulogise about the importance of building customer relationships. Building customer relationships that last are how companies grow, just look at the brands below and how much of their revenue comes from their ‘members’.

Customer Relationships 59

Customer Relationships Article Blog Consumers 59

Beyond Philosophy

JULY 14, 2015

It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think. Many of the things that make personal relationships fail make your relationship with Customers one-sided.

Customer Relationships 146

Customer Relationships Net Promoter Score Customer Centricity Webinar 146

Integrity Solutions

MAY 13, 2021

Salespeople who adopt a sales philosophy and process based on relationship selling and values-driven selling principles attract more customers. Rather than investing their time in techniques that attempt to persuade someone to buy something, they work at establishing loyal customer relationships based on creating value.

Customer Relationships 86

Customer Relationships Sales Customer Centricity 2021 86

Win the Customer

JANUARY 1, 2016

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. CONVERSATIONS: this refers to technologies that ease interactions between firms and customers and capture relevant information from those interactions.

Customer Relationship Management 81

Customer Relationship Management Customer Relationships Management Social Media 81

Customers That Stick

MARCH 17, 2020

It’s amazing to me how many companies destroy a customer relationship at the very end. How their attitudes change towards a customer at the end of that customer’s “ customer lifetime ”.

Customer Relationships 78

Customer Relationships Books Customers Customer Service 78

Beyond Philosophy

JANUARY 4, 2022

She also explained the company has engineers and technicians serving in dual roles because “customers do not want a sales relationship.” Some types of industries buy into the customer relationship concept more than others. My global Customer Experience consultancy did some work with a water utility in the U.K.,

Customer Relationships 88

Customer Relationships Net Promoter Score Consulting Culture 88

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Messaging support is a great opportunity for better customer relationships, one that’s too big to pass by.

Blog 126

Blog Customer Service Social Media Sports 126

Totango

NOVEMBER 10, 2020

As a result of this heightened alignment and bolstered communication, your customer relationship will be stronger than ever before. . Totango’s easy to use platform gives you the power to create Customer Success plans that ensure customer satisfaction and retention. Get started for free today.

Customer Relationships 120

Customer Relationships Customer Success Document 2021 120

Peter Lavers

JANUARY 21, 2019

Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your customer relationships will directly impact your profits in 2019. Most B2B companies measure customer satisfaction or NPS.

Customer Relationships 40

Customer Relationships 2019 B2B NPS 40

ShepHyken

JUNE 7, 2019

You hired your customer service personnel because of their great personalities. Now give them the freedom to make good decisions that will result in long-lasting customer relationships. Read Shep’s latest Forbes article: Want To Retain Your Customers? You’ve trained them to do the right thing. Make It Personal.

Connections 118

Connections Blog Customer Centricity Consumers 118

Comm100

SEPTEMBER 19, 2022

Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. With Comm100 AI Chatbot, you can easily create and customize a chatbot to fit your specific needs, powered by NLP, integrations, and personalization. CRM integrations. Social media integrations.

Blog 63

Blog Social Media Customer Satisfaction Customer Relationship Management 63

ShepHyken

FEBRUARY 9, 2018

Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken.

Customer Service Training 152

Customer Service Training Brands Blog Customer Service 152

ShepHyken

MAY 3, 2019

A devout proponent of the importance of a well-crafted marketing strategy, Jaime’s efforts have helped companies enrich customer relationships, drive revenue, and grow brand equity. Read Shep’s latest Forbes article: How To Earn A Perfect Customer Satisfaction Score.

Blog 114

Blog 2011 Loyalty Definition 114

ShepHyken

DECEMBER 14, 2018

“To guarantee customer retention, CX teams need to consider a security breach as a likely stop along the customer journey. An incorrect email address or a missing point of contact could be the difference between ruining a customer relationship forever and rebuilding customer trust and driving retention following a breach.”.

Blog 103

Blog Customer Experience Government Article 103

Brad Cleveland Blog

JULY 8, 2021

Learn more about two common and effective lenses to use when approaching innovation in this video from my LinkedIn Learning course “Customer Service … The post Harness innovation to deepen customer relationships first appeared on Brad Cleveland.

Customer Relationships 32

Customer Relationships Innovation Customer Service Strategies Customers 32

CSM Magazine

FEBRUARY 25, 2016

The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers. Let’s look at some of the ways you can improve customer relationships.

Customer Relationships 58

Customer Relationships Magazine Innovation Advertising 58

Think Customers

JUNE 30, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Relationships 86

Customer Relationships Wireless Blog Customers 86

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Fun fact: in her free time, she blogs about the manga and animé subculture. Read Shep’s latest Forbes Article: Today’s Customers Demand Customer Service On Their Terms.

Loyalty 118

Loyalty Retail Blog Loyalty Programs 118

Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Post Office to measure customer essential services The postal service receives no federal tax money for support; Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.

Customer Relationships 43

Customer Relationships Blog 2010 2006 43

Brad Cleveland Blog

JULY 8, 2021

How do you keep day-to-day operations and every decision aligned with your customer service vision? Learn more about … Continue reading → The post Harness innovation to deepen customer relationships appeared first on Brad Cleveland.

Customer Relationships 26

Customer Relationships Innovation Customer Service Strategies Customers 26

InMoment XI

DECEMBER 7, 2022

In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. Customer experience often relates to the long-term relationship between customers and the companies they do business with. A Visual of InMoment Driver Analysis.

Customer Experience 493

Customer Experience Call Center Touchpoint Measurement 493

ShepHyken

AUGUST 30, 2019

It’s easy for your customers to forget about you when you’re not making an effort to stay in touch with them. By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers.

Blog 104

Blog Loyalty Programs Loyalty Lifetime Customer 104

Think Customers

AUGUST 18, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Many marketers become fixated on the process, not the person, therefore missing the opportunity to genuinely engage and interact with their target audience. 1to1Media.com/weblog.

Customer Relationships 75

Customer Relationships Blog Customers Interaction 75

ShepHyken

MARCH 23, 2018

However, even when companies do prepare customers for change, as did L.L.Bean with their recent change to a longstanding return policy, they must expect outrage and have a plan to address concerns. How to prevent and correct: Companies should seek input and insights from client-facing employees about the state of customer relationships.

Communication 81

Communication Blog Leadership Airlines 81

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Read Shep’s latest Forbes Article: Are You Part Of The $62 Billion Loss Due To Poor Customer Service? Complaints are opportunities to show how good you can be. Shep Hyken.

Blog 109

Blog Poor Customer Service Advertising B2B 109

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. And StudioProper explained why they do everything they can to remove barriers to customer relationship building. I want to share with you the reasons why we decided to take the step to change our approach to blogging.

Blog 91

Blog Download Feedback Metrics 91

Oracle

APRIL 8, 2021

Three brands making recent strides to improve customer loyalty include LEGO, Disney, and Vitamix. Read more about these and other loyalty marketing experiences in this guide on the Oracle blog, “ The Top 5 Innovative Loyalty Programs of 2020 and Why They Work. ” LEGO is loyalty-obsessed.

Loyalty Programs 52

Loyalty Programs Loyalty Customer Relationships Rewards Programs 52

ShepHyken

JANUARY 25, 2019

The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Delta, We’re Ready When You Are!

Customer Satisfaction 116

Customer Satisfaction Blog Books Customer Service Representative 116

ShepHyken

DECEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleagues, Thomas A. Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. Customers are smarter than ever and we must know how to create a positive experience. Shep Hyken .

Blog 126

Blog Management Hotels 2016 126

Brad Cleveland Blog

OCTOBER 3, 2017

Over the past decade, ICMI has studied, codified and periodically published a summary of the most important principles behind building strong, profitable customer relationships. Have evolving customer expectations, social communities, new channels and other developments changed the fundamentals?

Customer Relationships 40

Customer Relationships Customer Expectations Customers Contact Center 40

ShepHyken

SEPTEMBER 1, 2017

Read Shep’s latest Forbes Article: Are Your Customers Cheating On You? The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Blog 83

Blog E Commerce E-support Article 83

ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. I have always been fascinated by personality styles and feel they can be a helpful tool for building strong customer relationships.

Blog 124

Blog 2012 Customer Relationships Sales 124

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 96

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 96