TechSee

JUNE 16, 2022

In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter. Brad Cleveland is a global expert in customer strategy and managemen t.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Washington University in St. And when the U.S.

Article 65

Article 2020 Loyalty Programs Customer Service 65

ShepHyken

MAY 15, 2017

There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . 3 Hacks to Boost Client Loyalty and Growth by Josh Linkner. Josh Linkner) In these highly competitive times, it’s become increasingly difficult to hold onto customers. And, who doesn’t want that!

2017 69

2017 Article Customer Service Airlines 69

Stella Connect

DECEMBER 15, 2021

Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. . 4 Critical Customer Support Trends and Why They Matter for Your Business. Brands don’t have much time to get things right for customers.

Poor Customer Service 75

Poor Customer Service 2021 2022 Consumers 75

Integrity Solutions

JULY 9, 2019

The greatest opportunity for moving the needle on customer loyalty—that critical factor for driving long-term growth and maintaining a competitive edge—isn’t going to be found in a piece of technology, or even a new product or feature. Neither dissatisfied nor rationally satisfied customers will have any loyalty to your organization.

Loyalty 53

Loyalty Sales Customer Centricity Culture 53

ViiBE Blog

APRIL 19, 2021

If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else. But what if you could turn that unhappy customer into a happy one instead? Prevention.

Healthcare 52

Healthcare Hospitality Customer Service Representative 2017 52

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adrian Swinscoe. Annette Franz.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Integrity Solutions

FEBRUARY 15, 2019

The reality is, your contact center’s success still hinges on the quality of the conversations your agents have with your customers. By Bruce Wedderburn. The past few years have seen a dramatic increase in investments in AI, data analysis and other technologies designed to increase contact center efficiency.

Contact Center 77

Contact Center Technology Engagement Leadership 77

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Frank Eliason.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Frank Eliason.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Integrity Solutions

JULY 26, 2019

Building a coaching culture: Coaching has been linked to a host of positive business results, from higher engagement, retention and performance to increased revenue and customer loyalty. A strong coaching culture has the potential to transform not just your contact center, but your overall company brand.

Customer Engagement 66

Customer Engagement Engagement Contact Center Call Center 66

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Better Customer Retention.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49