customer-service-skills Blog Related Topics 
Experience Investigators by 360Connext
OCTOBER 27, 2014
Customers are like trick and treaters when they seek out customer support. But there are different personas that answer the door, and I find them to be much like customer service representatives (it could just be the candy corn talking). Have you thought about how your employees interact with customers?
Customers That Stick
FEBRUARY 12, 2020
What are some key customer service skills? I’ll give you three that are more specific than just “good communication” or “empathy” and are crucial for any person working with customers. We do not know our customer’s story. Customer service is not easy and many customer situations are challenging.
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Provide Support
MAY 12, 2015
Today’s customer service involves more than a conversation face-to-face or on the phone. Email, live chat and social media have become important channels for consumers to engage with brands and seek for customer support. Top 20 Customer Service Soft Skills to Master. <img src="[link].
ChurnZero
DECEMBER 9, 2020
Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.
CX Accelerator
NOVEMBER 11, 2022
Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. The 8 skills required by any CX team are: Strategy. Customer Insights/Measurement/Analytics.
NICE inContact
AUGUST 7, 2019
If delivering extraordinary digital customer service were as simple as following a formula, everyone would be doing it. In fact, 89% of tweets from customers to businesses still go unanswered, and poor customer service is one of the main reasons for customer churn. But not everyone is.
InMoment XI
JANUARY 9, 2024
Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What is B2B Customer Experience?
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