GetFeedback

SEPTEMBER 27, 2018

Big players like Target are experimenting with both digital channels and in-store formats. They’re building seamless, unforgettable customer experiences that consumers feel every time they walk into a store or open the app. It’s not enough to sell products; retailers must sell experiences too. So what’s the difference?

Retail 170

Retail E Commerce Customer Experience Touchpoint 170

BirdEye

AUGUST 31, 2023

This blog explores how to leverage Facebook Shops to boost revenue faster. Facebook Shop vs. Facebook Marketplace Facebook Shops vs. other e-commerce platforms What do you need to set up Facebook Shops? Facebook Shops allow customers to peruse your offerings without leaving the platform. Why do you need a Facebook Shop?

E Commerce 59

E Commerce 2023 Social Media E-support 59

Optimove

JUNE 1, 2023

We begin this three-part series with the basics – the intricacies of the modern customer journey – and shed light on its various stages and steps. The (modern) Customer Journey In today’s dynamic e-commerce landscape, understanding the customer journey has become more critical than ever.

Customer Journey 52

Customer Journey E Commerce E-support Marketing 52

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. The more robust your profile, the more it builds familiarity and trust for prospective customers finding you on Google.

Retail 111

Retail Brands E Commerce Demo 111

kommunicate

JULY 16, 2021

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. While the customer is the pivot around which the eCommerce business works, it is essential to have effective customer engagement to enhance their experience [.].

E Commerce 98

E Commerce Blog Customer Engagement Engagement 98

ShepHyken

SEPTEMBER 1, 2017

This week we feature an article by Andy Ko who writes about not making your customers wait to have their questions answered. As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives.

Blog 83

Blog E Commerce E-support Article 83

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Customer Service. Email and Phone Support. Website Maintenance.

Blog 95

Blog E Commerce E-support Article 95

GetFeedback

APRIL 1, 2019

Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. . In this post, we’ll look at three different scenarios wherein email surveys are the ideal option for gathering great customer feedback. . Learn how to entice your customers to actually open your next email survey.

Net Promoter Score 220

Net Promoter Score E Commerce NPS Feedback 220

GetFeedback

JANUARY 21, 2020

However, there is huge potential for how AI can change and improve the customer experience (CX). Experts in the field expect AI to become an essential aspect of customer interaction that is beneficial for both the business and the customer, improving satisfaction and loyalty. Artificial Intelligence in customer service.

E Commerce 195

E Commerce E-support Entertainment Customer Service Representative 195

ShepHyken

MARCH 29, 2019

Customer experience comes first. It is something the buyer looks back at to understand if the whole relationship, or customer experience, was worth it. Customers choose retailers with optimal prices. If your product managers say they would rather use their experience to set the prices, do not believe them.

Retail 105

Retail Blog E Commerce Customer Experience 105

Customer Bliss

JUNE 14, 2019

How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg , the first global chief customer officer at Johnson & Johnson. C: Customer team reinvention. E: Emerging market excellence. Create Value for All of Your Constituents.

E Commerce 161

E Commerce Chief Customer Officer Leadership Social Media 161

GetFeedback

AUGUST 30, 2019

Listening to what your customers have to say and providing what they want is fundamental to the success of your business. Unfortunately, many companies make the mistake of deciding that they know better than their customers. How, though, can a modern business stay in touch with customers? That’s where surveys come in. .

E Commerce 276

E Commerce Customer Satisfaction Entertainment Social Media 276

Magellan Solutions

AUGUST 14, 2020

Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their products online. Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce.

E Commerce 52

E Commerce E-support Customer Experience Call Center 52

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. This strategy transforms satisfied customers into brand champions who actively refer new business.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken. Businesses often face multiple challenges with respect to how to simplify the customer journey.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Kustomer

DECEMBER 29, 2020

It was a year of success for Kustomer, with immense product developments, award wins and acquisitions, but customer service was also more important than ever before. Changing Consumer Attitudes Means More Digital Commerce. Customers Are People Too. Without further ado, here is Kustomer’s look back at 2020.

2020 105

2020 E Commerce 2021 Consumers 105

Hello Customer

DECEMBER 6, 2020

Customers expect a shopping experience to be fast, efficient, and easy. So do not underestimate the customer’s anticipation to unbox their purchase. However, there are some inconvenient truths e-commence managers like to avoid. The added value of customer feedback in negotiations. The most important element?

E Commerce 95

E Commerce Sales Retail Feedback 95

Kustomer

JANUARY 6, 2021

And that’s why we are introducing CX Stories from the Frontlines, a blog series that will showcase how REAL brands are tackling REAL problems with Kustomer. This makes it easier for customers to reach out to the support team without having to search their site or switch channels, while also increasing adoption of the method.

E Commerce 98

E Commerce Multi-Channel E-support Fashion 98

SurveySensum

JANUARY 5, 2024

It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

Insights 52

Insights E Commerce E-support User Experience 52

Optimove

JULY 6, 2023

It’s a costly and frustrating problem; annually, e-commerce retailers lose a total of $18 billion in sales to abandoned carts. It’s why understanding cart abandonment recovery strategies and harnessing techniques to convert customers before they abandon their carts is key to meeting the challenge head-on.

E Commerce 52

E Commerce Retail Loyalty Programs Brands 52

Interactions

FEBRUARY 4, 2021

We talk a lot about business continuity planning (BCP) and crisis management on our blog. But during this peak, brands did not have to focus as much on what the in-person experience was like, because it was severely declined. . But is there a way to equally support both these areas while keeping pace with customer expectations?

E Commerce 62

E Commerce E-support Touchpoint Loyalty Programs 62

Bold360

MAY 8, 2020

Customers are leaving brick-and-mortar stores to shop online in droves now, thanks to COVID-19. Consequently, e-commerce retailers are looking for the next wave of innovation. In that context, how do we address the challenges of e-commerce and e-commerce management? Keith Anderson. Keith Anderson.

E Commerce 52

E Commerce Management Retail Metrics 52

kommunicate

JULY 16, 2021

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. While the customer is the pivot around which the eCommerce business works, it is essential to have effective customer engagement to enhance their experience [.].

E Commerce 52

E Commerce Blog Customer Engagement Engagement 52

SaleMove

MARCH 19, 2021

Reach Customers in the Medium of Their Choice. If you’re using SMS to reach customers today, what is their experience? Is that the experience you want them to have? Studies show that conversational campaigns have a 5x conversion rate and customers appreciate timely, personalized communications.

E Commerce 86

E Commerce Marketing 2020 Social Media 86

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Here are my top five picks from last week.

2020 138

2020 Article Customer Service 2021 138

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience?

Brands 103

Brands Customer Experience E Commerce E-support 103

UJET

FEBRUARY 11, 2020

Whether it’s through voice, text, or sharing photos and videos, the experience is identical. Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

E Commerce 72

E Commerce Brands E-support Transportation 72

CSM Magazine

APRIL 22, 2020

In our times, no company big or small can survive without a robust online presence and a website converting new customers into loyal ones. Customer experience is the crucial aspect you need to think about as a startup or a solopreneur, from visuals to UX and from blog content to customer support tools.

E Commerce 52

E Commerce Loyalty E-support Multi-Channel 52

Beyond Philosophy

MARCH 31, 2020

As organizations emerge from this crisis, many are likely to face changing customer behavior and attitudes. Some of these will be driven by 1) the organizations’ response to the crisis and others will be driven by 2) changing customer habits and attitudes. But there are other, not-travel related customer experience shambles too!

E Commerce 200

E Commerce Airlines Hospitality Travel 200

Feedbackly

DECEMBER 7, 2023

Getting to know your customers and their shopping habits is key to nailing CX right. Intuitive brands can predict their customers’ course of action even before they have stepped into the store. If you want a comprehensive understanding of your customers, you need to tap into other sources. It’s no magic.

E Commerce 52

E Commerce E-support Social Media Feedback 52

Bold360

SEPTEMBER 26, 2018

Years ago, the internet and E-commerce were new and suspect inventions, bringing promise and excitement to consumers, but also unfamiliarity and uncertainty. The result was a lot of customer insecurity, and a whole lot of phone calls and emails. Did it go through?”. Amazon’s solution?

Blog 40

Blog E Commerce Customers Customer Journey 40

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Let’s start by understanding the key features a customer retention software must have. And for this, customer support and feedback tools are essential.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

Hello Customer

APRIL 9, 2020

How can companies make the human connection part of their customer experience? This doesn’t just apply to e-commerce. Inevitably, this digital transition has an effect on how customers perceive experiences with a company as well. Are you handling things the way your customers expected?

E Commerce 98

E Commerce Customer Experience E-support Feedback 98

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. The result? This is called social proof.

Management 59

Management E Commerce Healthcare Hospitality 59

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? That’s why offering a seamless experience is crucial to keeping visitors engaged and returning for more. Through website feedback – a compass guiding you toward satisfied customers and higher profits.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience?

Brands 86

Brands Customer Experience E Commerce E-support 86