GetFeedback
SEPTEMBER 6, 2018
More and more, research suggests that employee experience (EX) and customer experience (CX) are intertwined, and in order to improve on one, you have to improve on the other. In this post, we’ll examine the relationship between EX and CX and cover the basics of employee experience surveys.
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. I try to do that myself in this blog from time to time too. But what about serving employees?
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SurveySparrow
AUGUST 29, 2022
In this blog, we’ll cover: What is Employee Net Promoter Score? 50+ Employee NPS Survey Questions + Template. What Exactly Is Employee Net Promoter Score? The employee net promoter score (NPS) is a metric used to measure the loyalty of a company’s customer base.
inmoment
SEPTEMBER 10, 2019
InMoment’s own CX Trends research found employees are the single largest factor in making or breaking the customer experience. The data shows a positive link between employee experience (EX) and a great customer experience, in addition to significant financial gains like increased sales and the ability to maximize business performance.
Qualtrics
NOVEMBER 20, 2020
One of the UK’s biggest banks - anonymized in this blog - understands just how important employees can be for CX. In the last few months, it’s dug into its CX and EX data to pinpoint the things that matter most to customers and employees. Starting with the employees. Download Now.
Beyond Philosophy
NOVEMBER 10, 2014
But I didn’t need those, nor the “religion” I was accused of fostering before, as during our work we’ve helped a number of success stories, including: A Construction company increased its profits by 50% and moved from 4th to 1st in market share by focusing and improving its customer experience. The Value of Customer Experience, Quantified.
inmoment
SEPTEMBER 3, 2019
Over the past decade it’s become clear that customer experience (CX) and employee experience (EX) are tightly intertwined. Instead, understanding EX requires companies to build a holistic view of each employee’s emotional and cognitive states as well as the broader ecosystem they work in. is my workplace clean?”).
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