Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

Books 182

Books Return on Investment Magazine Culture 182

Comm100

MAY 25, 2022

In the past few years, massive social changes have upset the business community. Contact centers have historically come under fire for their overbearing employee monitoring practices. Today, the best way to combat this issue of employee burnout, aside from offering higher pay and incentives, is to enable contact center automation.

2022 52

2022 Blog Contact Center Customer Service 52

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 58

Social Media Sales Advertising Connections 58

Lithium

APRIL 5, 2022

Leaders and executives, especially in the contact center, are struggling to backfill empty seats and train incoming employees — and they're paying mightily for it. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Read the full Spring Launch blog. Communities.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Set a weekly time slot on your calendar to interact with your Slack community friends. Blogs for Product Managers. Young [Free].

Books 80

Books Blog Management Leadership 80

Alida

SEPTEMBER 22, 2016

“Our community helps us get to the whys” – Visionary winner @ElizabethArden. Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. vpq4rHp8ep #vcsummit pic.twitter.com/if3TXTbFah. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. Let’s look at what the CX Accelerator community came up with. Tune into and join the CXQOTD conversation every day on ,, Twitter , LinkedIn, or in the CX Accelerator Slack community.

Definition 281

Definition Culture Customer Centricity Blog 281

GetFeedback

FEBRUARY 6, 2019

This will not only give you some insight, but it will also help the user love your business once more. This phone call is usually handled by a trusted employee. Let them join your customer advisors: Invite members of your community who have tuned out to become a part of your customer advisory board. About the guest author.

Engagement 186

Engagement Loyalty Programs Loyalty Customers 186

CX Accelerator

FEBRUARY 12, 2018

They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. It can come from outside sources such as social channels, product review sites, or other online communities. Why Is VoC Important?

Customer Success 140

Customer Success 2017 Feedback Call Recording 140

ShepHyken

DECEMBER 13, 2019

You can also gain valuable insights behind the scenes, away from their salespeople. Overtrading is not unusual, question their key staff turnover and look on Glassdoor to see what their employees are saying. CX Network is an online community focused on building an intelligent enterprise. Credit Check.

Blog 101

Blog Demo Competitive Advantage Insurance 101

ShepHyken

JANUARY 18, 2021

Enrich the customer experience by starting with your employees by Michelle MacCarthy. First, a great customer experience starts with the employee experience. Celebrating Tony Hsieh’s Contribution to CX by Jeremy Watkin and Community. (CX Expert Insights – B2B Marketing Trends In Post COVID-19 Era by Shane Barker.

2021 126

2021 Article Customer Service B2B 126

ShepHyken

JULY 26, 2021

Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR HR Dive) Dissatisfied employees were more than 2.5 workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. Dissatisfied employees were more than 2.5

Article 103

Article 2021 Customer Service Contact Center 103

Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? But taking customer experience lightly can be dangerous too.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

GetFeedback

DECEMBER 26, 2018

Customers make judgment calls about your brand when they read an online review, make a purchase, talk to employees, read a news story, or hear about a friend’s experience. Online communities are ever-expanding and the web is dense, but there are several tactics you can use to measure brand perception efficiently.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

SurveySensum

APRIL 1, 2024

Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility. Training : Invest in regular employee training to ensure service standards are met. By integrating social proof into various marketing and communications strategies, startups can narrate a persuasive and trustworthy brand story.

Brands 52

Brands Social Media Feedback Loyalty 52

Lithium

JANUARY 4, 2022

Here is the latest on Atlas you should know about Some blog areas are limited to Khoros customers only. Snack Break & Hot Takes: Challenges of managing CX for an enterprise brand Thursday, January 20, grab a snack on us via Uber Eats and learn from experts in customer experience, brand-owned communities, and digital contact centers.

2022 52

2022 Webinar Events Contact Center 52

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. Let’s look at what the CX Accelerator community came up with. Tune into and join the CXQOTD conversation every day on ,, Twitter , LinkedIn, or in the CX Accelerator Slack community.

Definition 182

Definition Culture Customer Centricity Blog 182

SurveySparrow

FEBRUARY 13, 2023

Employee spotlights can help you do just that. To help get those creative juices flowing, we have curated some of our best employee spotlight examples to inspire you. Plus, if you’re new to the whole concept, we’ll also give you a quick explanation of: What is an employee spotlight? Employee spotlights are typically short.

Culture 52

Culture Social Media Blog Insights 52

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Additional information about Titans of Customer Engagement can be found on Atlas , Khoros’ online community.

2021 52

2021 Roadmap Webinar Leadership 52

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Workplace environment and culture: This includes whether your employees are happy, what your company’s work culture is like, and how your HR team does its thing.

Management 115

Management Social Media Brands Consulting 115

GetFeedback

APRIL 8, 2019

Select “Insights.” ” This is what you will have access to: Again, while it’s nothing concrete or detailed about the specific intentions of buyers just yet, it’s insightful. Go to your business page, click “Insights” in the top navigation bar, and select “People” from the left sidebar.

B2B 207

B2B Social Media Blog Customer Journey Mapping 207

ShepHyken

JULY 20, 2018

There is now a commonplace expectation that your organization will provide instant feedback via these channels, and if it does not respond appropriately, the digital community will be instantaneously able to view your failure. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Social Media 47

Social Media Blog Brands Consumers 47

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs.

2022 52

2022 Roadmap ROI Social Media 52

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees.

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

BirdEye

FEBRUARY 28, 2023

This blog post will explore the benefits of hiring a social media professional. Social media managers can leverage insights from analytics to decide which social platforms are best suited to reach target audiences and craft content that will resonate with the right people. We’ll also share some tips on how to hire the right candidate.

Social Media 98

Social Media Management Engagement 2024 98

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. You are also very well aware of where you want to go; RevOps, with 69% of you saying your primary reason for gathering customer insights is to increase revenue and reduce churn.

Banking 83

Banking Customer Satisfaction Webinar Insights 83

Experience Investigators by 360Connext

JULY 2, 2019

Organizations can also co-create with vendors, suppliers, resellers and specific groups of employees. Customers benefit from being included in ways that help them feel heard and part of the community. They can share insights along the way instead of just reacting to what is eventually developed. Think Like a Non-Profit.

Customer Journey Mapping 110

Customer Journey Mapping Social Media Fashion Workshop 110

Feedbackly

JULY 17, 2023

In this process, employees receive nudging letters and a coping plan, empowering them to overcome barriers to active commuting and commit to making positive changes. Feedbackly’s feedback terminals have been customized for this project to track progress and gather valuable insights.

Feedback 52

Feedback Transportation Travel Insights 52

Totango

NOVEMBER 3, 2022

For instance, if a customer gets a tech touch and asks to talk to an expert, you can use dynamic assignment to send the customer to the employee who is available and has the best skills to handle that issue, guaranteeing the customer gets personalized help in a timely manner. . Bonus tip: Embrace the transformative power of community.

Customer Journey 62

Customer Journey Chief Customer Officer Healthcare Customer Journey Mapping 62

SurveySensum

FEBRUARY 29, 2024

Happy employees, happy business. Employee satisfaction doesn’t just boost morale, it drives tangible benefits for your organization. Meet Neha, a talented employee who consistently met targets. This scenario underscores the critical link between employee satisfaction and overall organizational success. Well, it is!

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Show involvement in local community. With this in mind, credit unions should do more to celebrate their community involvement if they want to attract future members.

Social Media 89

Social Media Banking Omnichannel 2020 89

Call Experts

APRIL 8, 2024

According to Bellomy Research , over 40% of those that use a contact center for utilities report an increase in important aspects like time, training, and associated costs needed for onboarding new employees. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Build your community 8. It’s distinct from general social media marketing because it focuses on the local community, making it more effective and efficient. Here are 12 ways: 1. Understand your audience 2.

Social Media 58

Social Media Marketing Events Advertising 58

SurveySparrow

JULY 26, 2023

In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. VOC helps businesses tap into the rich tapestry of customer opinions and experiences, providing valuable insights that shape product development, service enhancements, and overall customer satisfaction.

Voice of Customer 52

Voice of Customer Social Media Competitive Advantage Customer Centricity 52

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. On my blog, I’ve written about the H.E.A.R.T. Use the C.A.R.E.S.

Customer Service 136

Customer Service E-support Customers Sales 136