NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Bigger impact for Carlson Rezidor.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. At the same time, hotels must empower employees with a certain level of architectural power and application functionality to make their jobs easier and more engaging.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Beyond Philosophy

MARCH 6, 2017

Our research led us to develop a tool called Emotional Signature that shows how an organization engages emotionally with its customers. Read my latest book: The Intuitive Customer: 7 Imperatives for moving your customer experience to the next level to find out more about these ideas for business. Outrageous! Hotels Keep on Charging!

Hotels 118

Hotels Guest Experience Hospitality Social Media 118

SurveySparrow

JUNE 30, 2023

But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. This blog will show you how to captivate your audience, win their hearts, and make them fall head over heels for your brand. 2 Consistency: Consistency is crucial in customer experience design.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Opinionator

MARCH 10, 2021

It can also help improve the services and products and develop strategies for customer loyalty. Business owners use the data to improve the guest experience. You can ask for opinions on any aspect of the business and by doing so will likely increase customer engagement. One type of survey is the comment card.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

Think Customers

MAY 14, 2015

Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. One was a Ritz-Carlton, and the other a Marriott.* But it wasn't--at least not for me.

Guest Experience 75

Guest Experience Hotels Blog Brands 75

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. Trend #2: The Importance of Engaged Employees. Trend #3: The Growth of Third Party Delivery.

Guest Experience 40

Guest Experience Engagement 2019 Loyalty Programs 40

ReviewTrackers

MAY 15, 2017

In the real world, a good hotel manager doesn’t hide away in the office; instead, he or she is present in the lobby, or walking around the hotel, in order to connect with guests as well as get the staff together to deliver the best possible guest experience. 7: Gauge guest satisfaction and loyalty with the NPS survey.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Michelli Experience

NOVEMBER 14, 2017

In keeping with that message, I am excited to be blogging about one of my favorite leadership brands – Ed Mady and to use Ed as an example of the importance of creating signature moments that frame those “out of earshot” conversations. Ok, where is this going?

Brands 45

Brands Hotels Magazine Leadership 45

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. By making your app a one-stop-shop for customer service needs, marketing offers, mobile payments, and more, you will be on your way to putting your customers before your channels, inspiring loyalty and boosting app retention. Who does this right?

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Grade.us

APRIL 2, 2019

High engagement: These are your vocal customers, the often irritating but well-meaning bunch that will tell you the truth in love. Admiration: These customers love your business and display many of the same behavioral markers as the highly engaged group. If your experience was picture-perfect, please take a moment to tell us so!

Automotive 42

Automotive Hospitality Healthcare Feedback 42

SurveySparrow

OCTOBER 12, 2023

In this blog, we will look into how questionnaires can transform the way you make decisions. You create engaging conversational forms with advanced survey platforms such as SurveySparrow. Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience.

Feedback 52

Feedback Measurement Insights Customer Satisfaction 52