Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. The Glide Consulting Blog. The Groove Blog. Alex Bakula-Davis.

Customer Success 96

Customer Success Chief Customer Officer Consulting Blog 96

Alida

JANUARY 18, 2017

A study from Millward Brown Digital found that shoppers spend four months researching cars online. A study from Millward Brown Digital found that shoppers spend four months researching cars online. Six out of 10 car buyers are undecided from the onset. All of that’s about to change. Photo: https://ark-invest.com/.

Automotive 179

Automotive Retail Competitive Advantage Customer Satisfaction 179

SurveySparrow

MAY 30, 2023

This blog will deeply dive into online survey tools and compare two powerhouses: Qualtrics and Google Forms. Whether you’re a seasoned researcher, a budding entrepreneur, or a dedicated educator, we’ve got you covered. Are you tired of sifting through a sea of online survey tools, unsure which one fits your needs?

Feedback 52

Feedback Insights Measurement Engagement 52

Thematic

OCTOBER 13, 2019

It’s the world’s largest gathering of women in tech! GHC is run by the Anita.B.org, whose mission is to increase the impact of women on all aspects of technology, and are working to achieve equal representation of women in tech by 2025. How GHC is increasing the impact of women in the tech world. And it was epic! It’s a joke!

2006 87

2006 2025 2019 2012 87

CSM Magazine

APRIL 22, 2020

Customer experience is the crucial aspect you need to think about as a startup or a solopreneur, from visuals to UX and from blog content to customer support tools. Modern customers are tech-savvy enough to recognize a poor website template when they see one. Why Is It Vital to Foster and Boost Customer Loyalty?

E Commerce 52

E Commerce Loyalty E-support Multi-Channel 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. In This Article: Preliminary Steps 1.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

Customer Bliss

MARCH 30, 2017

I’ve used this technique for close to 20 years at this point, and almost always, the organization sees real change and customer-driven growth emerge from it. A customer room is a way for leaders (and other members of the organization) to really understand the customer experience. Somewhat unsurprisingly, they call it “The Northern Lab”.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

C3Centricity

MAY 25, 2020

If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not getting 10x the ROI from your data. Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Were you surprised to read the title of this post?

Technology 77

Technology Information Consumers Retail 77

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Customer Bliss

OCTOBER 18, 2016

Kevin Bury had a very successful career as the CEO of several technology startups before he took on the senior customer experience leadership role at the very large technology company, SolarWinds. In our conversation, Kevin outlines how he’s used his depth of leadership experience and applied it to his new role in this large organization.

Leadership 118

Leadership Sales Culture User Experience 118

ThriveableBiz

AUGUST 31, 2021

So, learn from those before you, so you don’t make the same mistakes. No need to conduct market research of any type. Every successful business started from an idea at some point. I’ve also read many blogs and papers on small business failure. YES, I Want My Startup To Be A Success! Awesome, that’s a great start!

Marketing 52

Marketing Blog Insurance Advertising 52

Confirmit

DECEMBER 21, 2016

I’m excited to write this blog just as I approach my 2-year anniversary with Confirmit! Before I joined Confirmit, I’d been in Market Research for a long time. I saw first-hand the evolution from traditional research methods to online technologies and services. Teamwork is key.

2014 53

2014 Technology Customer Voice Consulting 53

transcosmos Information Systems

DECEMBER 27, 2016

Without further ado, here are the top IT trends for 2017 that are likely to impact in varied ways those in the business and tech sectors: The Rise of the Bots. Chatbots were one of the most hailed apps of 2016, pushing tech bigwigs like Microsoft, Slack, and Facebook to develop the technology in their backyard. Apps Becoming Smarter.

2017 0

2017 E Commerce E-support Healthcare 0

Qualtrics

JUNE 6, 2019

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Here are 25 brand experience and marketing thought leaders you should be following on Twitter, so you can learn from their wisdom and vision.

Brands 33

Brands Leadership Books 2018 33

ChurnZero

NOVEMBER 18, 2022

In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data. For decades, we have provided communities and ecosystems for telco, auto, tech, and a number of very large verticals within the Fortune 1000.

Customer Success 98

Customer Success Webinar Leadership Customers 98

C3Centricity

MARCH 15, 2018

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights.

Retail 82

Retail Information Consumers Connections 82

SurveySensum

OCTOBER 17, 2023

She decided to seek financial assistance from an NBFC for her startup. And as her patience wore thin, she received an offer from the NBFC with high-interest rates and a meager loan. And as her patience wore thin, she received an offer from the NBFC with high-interest rates and a meager loan.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. 2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. Today we are more robust than ever before.

2021 19

2021 Innovation Insurance 2022 19

Wootric

FEBRUARY 14, 2019

Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. This is a Valentine to those people, and more specifically those people who work in CX. They’re here, tirelessly working in every industry to make people’s lives just a bit easier, and a lot more joyful. Tell us today on Twitter @Wootric.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Natalie Petouhof

JANUARY 4, 2016

What’s most interesting is to note that GM is looking to the shift away from its main business until now — the sale of cars — to a more service-oriented one. The investment is part of a larger funding round of $1 billion for Lyft, including a previously reported $100 million from Saudi Arabia’s Kingdom Holding Company.

2016 56

2016 Transportation 2013 2017 56

BirdEye

NOVEMBER 30, 2023

Used together, they provide reach through multiple channels tailored to how people research legal services today. Lawyers are experts at advocating for their clients, but when it comes to advocating for their firms, many find themselves in unfamiliar territory. If you’re new to the world of law firm marketing, we’ve got you covered.

Marketing 111

Marketing Social Media Workshop Events 111

ThriveableBiz

AUGUST 27, 2021

From my experience of mentoring and reviewing thousands of ideas and business plans over the years, very few start their journey on the right foot. But, like most things in life, you learn from them, it makes you stronger, right? There’s no guarantee however, that your journey will be paved in gold. Well, all I can do is wish you luck!

Download 94

Download Sports Fashion Social Media 94

Clarivate

DECEMBER 6, 2023

from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. To get a pulse-check of the perception of AI in the IP industry, Clarivate surveyed 575 IP and research and development (R&D) professionals from law firms and corporations worldwide between July 17 and August 1, 2023.

2030 59

2030 2024 2027 2023 59

SmartKarrot

FEBRUARY 16, 2022

The problem of downloading multiple apps to use a service has been replaced with an easy-to-use interface free from complex installations. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Alex Turnbull.

2022 10

2022 Social Media B2B Sales 10

SmartKarrot

NOVEMBER 25, 2020

That’s the rate of failure for the startups during their initial years. The challenge of acquiring its first 100 customers is something that every startup has to face. You don’t have any data to start from. It’s a complete blank canvas on which you have to start from the scratch. Well, the answer is yes and no.

2021 11

2021 B2B Social Media Magazine 11

LiveChat

OCTOBER 20, 2016

Content creation is key in moving your customer from interest to taking a desired action. But there are a million things that come in the way of your content creation that prevent you from achieving that elusive balance between quality and quantity. Is your content backed by research, facts, surveys, reports?

Social Media 59

Social Media Consulting Information Brands 59

Middlesex Consulting

MAY 29, 2017

The first major high-tech industry to be disrupted by open-source products was software. TIP is a spin-off from a similar organization Facebook launched a few years ago called the Open Compute Project (OCP). Will The Open-Source Movement Disrupt Your Industry? ” Think again! Introduction. The Data Communications Networks.

2016 60

2016 2017 Wireless Article 60

Bold360

SEPTEMBER 9, 2019

Guy is a serial entrepreneur on his third startup, Skyline AI. And with a background in tech, he’s been living in this world of big data, machine learning, and AI, through a number of generations of this tech. A lot of companies classify themselves as AI startups. He had a lot of great insights to share.

Technology 63

Technology Insights Definition Blog 63

Natalie Petouhof

MARCH 6, 2017

The very nature of how we work is changing rapidly as employees from all ages are expecting more from their workplace. I’ll be attending as part of Salesforce, along with a collection of brilliant minds — from top C.E.O.s to neuroscientists, from tech stars to organizational psychologists and other experts.

Culture 40

Culture Competitive Advantage 2015 2012 40

Amity

AUGUST 19, 2014

Earlier this year in an open letter response from a SaaS in need of saving , Amity’s Chief Customer Officer Louise Philp provided some valuable insights on how to build a team of customer success heroes. Aside from success plans for customers, does a SaaS company have a success plan for its customer success managers?

Chief Customer Officer 48

Chief Customer Officer Customer Success Consulting Customer Relationship Management 48

Russel Lolacher

SEPTEMBER 20, 2022

Brass Tack Thinking Blog. Who generally suffers from Imposter Syndrome. Amber’s thoughts on Adam Grant’s perspective on imposter syndrome from the book Think Again. Connect and learn more about Amber on her platforms: Twitter. Dear F **s Newsletter. Or, listen on: Apple Podcasts. Google Podcasts. KEY TAKEAWAYS.

Culture 111

Culture Books Leadership Employee Experience 111

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Please note that this is by no means an exhaustive list, nor is it in any particular order. Who else would you nominate?

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

transcosmos Information Systems

JULY 31, 2016

A survey of the UK’s tech workers by Juniper Research has found that 65% foresee Brexit negatively affecting the global tech industry. How will Brexit affect the UK tech sector? Uncertainty of new trade laws for tech firms . Brexit will now make UK tech start-ups more expensive. New privacy laws.

2016 81

2016 Government Document 2020 81

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. Jeanne Bliss.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Learn from Industry Experts. Zeus Kerravala Founder and Principal Analyst, ZK Research.

2022 126

2022 White Paper Contact Center Innovation 126

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Customer Experience has become a top priority for businesses in 2020.

2020 132

2020 Customer Experience Magazine Consulting 132

transcosmos Information Systems

JULY 31, 2016

A survey of the UK’s tech workers by Juniper Research has found that 65% foresee Brexit negatively affecting the global tech industry. How will Brexit affect the UK tech sector? Uncertainty of new trade laws for tech firms . Brexit will now make UK tech start-ups more expensive. New privacy laws.

2016 48

2016 Government Document 2020 48