CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

2022 52

2022 Blog Customer Success Definition 52

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

2024 111

2024 2023 Customer Success Innovation 111

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 98

Customer Success Blog Customers Feedback 98

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience.

Sales 110

Sales 2023 Demo Social Media 110

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. And this is where the power of Artificial Intelligence (AI) comes into play. Content generation tools like Conversion.ai

Social Media 98

Social Media Advertising Brands Blog 98

BirdEye

MARCH 5, 2024

At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers. SGE guides you straight to the answers you need quickly and easily.

Presentation 58

Presentation Demo Events Social Media 58

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Our research reveals that 63% of consumers say they can identify when marketing AI is at play.

Marketing 69

Marketing 2024 Social Media Download 69

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 75

Customer Success Blog Customers Feedback 75

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. You can find her on LinkedIn.

Social Media 52

Social Media Blog ROI Brands 52

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? But they don’t have to be.

Social Media 52

Social Media 2023 Consumers Demo 52

Calabrio

NOVEMBER 25, 2020

Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. AI Management Platforms enable contact centers to use bots that can automate routine tasks and power self-service options that help customers quickly find the information they need on their own. Collaboration is an emerging theme.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

SurveySparrow

APRIL 30, 2024

Research the known names, but don’t ignore niche review sites or industry-specific sites either. Pro Tip: Research industry awards and recognition programs relevant to your business. Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers.

2024 52

2024 Management Feedback Metrics 52

Eptica

MAY 21, 2021

Date: Friday, May 21, 2021 Author: Pauline Ashenden - Demand Generation Manager Increasing agent retention in the hybrid workplace. Author: Pauline Ashenden - Demand Generation Manager Research has found that over 90% of contact centre agents will change jobs in 2021. Published on: May 21, 2021.

2021 125

2021 Blog Article Interaction 125

BirdEye

OCTOBER 3, 2023

In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Here is what the research reveals: For every 100 dissatisfied customers, only around five will proactively voice a complaint. Even exaggerated or unjust complaints generally contain kernels of truth.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

BirdEye

OCTOBER 16, 2023

In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. How does AI help in SEO reputation management? Before you know it, consumers researching your brand and industry repeatedly see content that reflects your company positively. How do you do SEO reputation management?

Management 109

Management Demo Brands Consumers 109

Ascribe

SEPTEMBER 16, 2023

Artificial intelligence (AI) has gone mainstream and there is simply no escaping reading, hearing and talking about it. No matter the industry, AI will impact it. Indeed, AI is already impacting such disparate industries as finance, health care, travel, national security and farming! AI is an essential piece of that solution.

Social Media 52

Social Media NPS 2022 Insights 52

ShepHyken

FEBRUARY 18, 2024

Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. BONUS Will AI Take Over The World?

2024 61

2024 Article Customer Service Net Promoter Score 61

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. I’m guessing that’s a big ‘yes.’

Social Media 157

Social Media Feedback User Experience Insights 157

2020 Research

FEBRUARY 29, 2024

Key Takeaways While AI technology has the potential to enhance the research process, it’s unlikely to replace human respondents entirely. The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management.

2024 59

2024 Innovation Leadership Presentation 59

Beyond Philosophy

FEBRUARY 20, 2020

As you recall, the future of interaction on social media is for a brand to respond as if it were a person, and it will likely be AI-powered in the future. However, before you can have this AI, you have to know how you want it to respond as “your brand.”. AI Will Change And We Will, Too. AI Will Change And We Will, Too.

Innovation 163

Innovation Social Media Technology Brands 163

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. This blog will look into the top AI market research tools, their features, and pricing! This blog will look into the top AI market research tools, their features, and pricing! But, before that… What is an AI Market Research Tool?

Marketing 52

Marketing Document Multi-Channel Insights 52

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Connections 52

Connections 2023 2024 B2C 52

Beyond Philosophy

MARCH 19, 2020

We encourage clients to research their customers all the time. Some of the research told us what we expected to hear, but some of the revelations might surprise you. We talked about this research in a recent podcast. You All Want Growth. The Majority of Companies Have a CX Team. This change is significant.

Net Promoter Score 192

Net Promoter Score ROI Customer Experience Professionals Return on Investment 192

SurveySparrow

APRIL 21, 2024

Whether building an app, website, or product design, you need to do proper research. Moreover, the AI-feature makes the survey creation part much easier. The report generation can be automated. There was a time when it was all about learning the codes. But then came low code tools, which significantly made it easier for users.

E Commerce 52

E Commerce Feedback E-support Demo 52

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

ShepHyken

NOVEMBER 10, 2017

The Royal Bank of Scotland uses the power of AI live chats to provide customers with real-time customer support. The current generation is used to digital methods of interaction, like the live chat. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. It improves the buying experience.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

Ascribe

JULY 26, 2023

Cleaning, coding, sorting, and analyzing unstructured text responses can take hours and days that most marketing and research professionals simply do not have. The benefits of CX Inspector with Theme Extractor and Generative AI include: Clear and Descriptive Insights Instantly. Dive Deeper Into the Data. Save Time and Labor.

Social Media 40

Social Media Insights Customer Satisfaction Innovation 40

BirdEye

OCTOBER 12, 2023

By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement. This blog has the 7 strategies for managing negative customer reviews. Copy-and-paste, generic responses won’t have the empathy needed.

2023 58

2023 Feedback Demo Consumers 58

Optimove

JUNE 1, 2023

They can conduct extensive research, compare products, read reviews, and seek recommendations before purchasing. They explore different brands, compare features and prices, read reviews, and engage in online research. These touchpoints aim to create awareness and generate interest.

Customer Journey 52

Customer Journey E Commerce E-support Marketing 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team. Well, it’s not.

2024 52

2024 Marketing Demo NPS 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

Optimove

OCTOBER 5, 2023

The Ghosts of Mobile Mistakes According to Pew Research , roughly three-quarters of U.S. The Frightening Intimidation of Marketing AI While AI holds incredible potential to revolutionize customer engagement and personalization, it can also be an intimidating prospect. Six Frightening Issues 1. Fright Level: 2. Fright Level: 5.

Marketing 72

Marketing 2023 Loyalty Consumers 72

BirdEye

SEPTEMBER 11, 2023

And most businesses spend a lot of money on market research, third-party surveys, mystery shoppers, and focus group discussions to understand their market. While processing vast data is challenging, leveraging Artificial Intelligence (AI) for customer feedback management can be a significant advantage.

Feedback 58

Feedback 2023 Management Social Media 58

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 63

Marketing Social Media Advertising User Experience 63

ShepHyken

DECEMBER 23, 2022

Currently, on-premise solutions are the most common, with 88% of organizations using some on-premises UC solutions, according to a recent five-country research survey conducted by Techaisle. Generative AI will take off, resulting in an overload of content. Generative AI can create content automatically.

2023 70

2023 Communication Contact Center Return on Investment 70