good-net-promoter-score Blog Related Topics 
InMoment XI
OCTOBER 4, 2023
Before we dive in, I feel that a quick definition of integrated CX—from our perspective—is a good place to start. Don’t get me wrong, metrics matter, but solely focusing on score management can lead to program stagnation. And – spoiler alert – all these successful actions will make customers happier and raise your scores.
InMoment XI
SEPTEMBER 27, 2023
In this blog, we will delve specifically into the UK insurance industry. As we break down the findings from the report, we unveil the strategies used by top CX leaders to achieve a high net promoter score and gain customer loyalty. What’s the Score for Insurance Brands? However, there’s more to the story.
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AskNicely
NOVEMBER 30, 2017
Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes time, effort, and ultimately putting theory into practice every day. In fact, one of the most common questions I get is around what makes a good net promoter score. So, what is a good net promoter score, anyway?
InMoment XI
OCTOBER 17, 2023
And that’s a good thing! In this blog, we’ve gathered a few of the top tips from our experts to help guide your refresh efforts. Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. You’ll find them all below!
GetFeedback
APRIL 8, 2019
The question of what is a good NPS score is popular among brands who value customer experience. A Net Promoter Score, or NPS, has become a necessary customer experience metric. In fact, an estimated 65% of companies track NPS scores , making it the most coveted customer experience metric measured by companies.
Retently
MARCH 29, 2023
Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. At the same time, the Model S received the highest-ever satisfaction score of 98% , while Model Y and 3 remain at the top of the best-selling electric car chart to date.
GetFeedback
SEPTEMBER 20, 2019
Net Promoter Score (NPS). In 2003, loyalty consultant Fred Reichheld proposed a simple method to measure loyalty, called the Net Promoter Score ® (NPS ® ). . The NPS score is calculated by subtracting the percentage of Detractors from Promoters. Such as: ( % Promoters – % Detractors = NPS ).
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