Experience Investigators by 360Connext

MARCH 26, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Travel 282

Travel Hotels Guest Experience Airlines 282

SurveySparrow

JUNE 28, 2023

Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth. Enhanced customer satisfaction: Customer experience optimization leads to improved satisfaction levels.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Bigger impact for Carlson Rezidor.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

Beyond Philosophy

MARCH 6, 2017

They may mention you in social media posts and may bring their friends the next time they come in. Read my latest book: The Intuitive Customer: 7 Imperatives for moving your customer experience to the next level to find out more about these ideas for business. Revolutionary Thinking on Customer Loyalty. Outrageous!

Hotels 118

Hotels Guest Experience Hospitality Social Media 118

ReviewTrackers

MAY 15, 2017

And with the focus shifting to online review sites, social media platforms, and search engines, the reputation of your hotel is no longer shaped as heavily by traditional offline media, advertising, and brand-centric content as it used to be. Social Media Link ). 2017 Local Search Survey ).

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Grade.us

APRIL 2, 2019

Social media. For better or worse, social media has built-in virality. As far as review requests go, social media is a two-edged sword. If you'd like a natural, consistent stream of positive reviews, you'll need a multi-layered autoresponder sequence (SMS, email, social media and face-to-face).

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. By making your app a one-stop-shop for customer service needs, marketing offers, mobile payments, and more, you will be on your way to putting your customers before your channels, inspiring loyalty and boosting app retention. Source: Business Insider.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40