SurveySparrow

JUNE 28, 2023

Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth. What is Customer Experience Optimization? Hence, this innovation saves time for guests and improves operational efficiency.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Bill Quiseng

AUGUST 10, 2015

Their collective insight focuses on all the key ingredients to deliver an exceptional guest experience – hiring the right people, developing the necessary internal systems and hospitality standards, creating the proper service culture, and defining steps for service recovery. Filed under: Customer Service.

Hospitality 149

Hospitality Culture Hotels Guest Experience 149

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. They’re going to have to invest in more training, more health investment technologies. Restaurants are going to have to invest in more PPE.

Hospitality 62

Hospitality Guest Experience Customer Success Definition 62

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. The implementation of an intelligent tool such as the XI Platform directly increased Auntie Anne’s bottom line, more than justifying the technology investment for skeptical, higher-up business executives.

Guest Experience 52

Guest Experience Webinar Employee Experience Connections 52

SurveySparrow

JUNE 30, 2023

But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. This blog will show you how to captivate your audience, win their hearts, and make them fall head over heels for your brand. Also, Disney has mastered the art of customer experience design with its MagicBands.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. The implementation of an intelligent tool such as the XI Platform directly increased Auntie Anne’s bottom line, more than justifying the technology investment for skeptical, higher-up business executives. .

Guest Experience 40

Guest Experience 2017 2018 2019 40

Smith+co CX

DECEMBER 8, 2020

In my last blog I reflected on how customer experience has been impacted by the Covid-19 crisis and which brands are succeeding in spite of it. We enjoyed a wonderful leisurely silver-service breakfast experience served by smiling and attentive staff. link] Reboot your organisation and rethink your Employee Experience.

Hotels 36

Hotels 2021 Hospitality 2020 36

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 45

Sales Hospitality Guest Experience 2016 45

Clarabridge

MAY 4, 2017

Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

2017 45

2017 Customer Service Social Media Guest Experience 45

Thematic

FEBRUARY 13, 2019

I hope you can learn from these customer experience best practices as well. David Garcia (VP of Guest Experiences @ Atlanta Hawks)?. Getting an equal understanding of content and technology. Get embedded with the technology teams to enact faster change. Crystal Collier (Customer Experience Consultant)?.

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Chatbots Automate Exceptional Experiences. When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Avaya

NOVEMBER 7, 2018

One marked by social proliferation, mobile sophistication, and an evolving workforce that has nearly eliminated the distinction between corporate and personal technology. 71% of employees now want their employer to provide them with the same level of technology they use in their personal lives. In 2010, the idea was comical.

Communication 71

Communication 2010 Guest Experience Hospitality 71

Smith+co CX

SEPTEMBER 26, 2013

However, a recent feature by the Sunday Times found that despite all the investment in improving services, hotels all too often fail on the customer experience. So why is it that as brands get more sophisticated in their technology and more innovative in their attempts to dazzle us, they fail to deliver a great experience?

Hotels 34

Hotels Customer Experience CEM 2011 34