Toonimo

APRIL 5, 2017

Most every enterprise in operation today, regardless of industry or sector, uses the most up-to-date technology to harness oceans of data currently being generated by smartphones, sensors, digital cameras, GPS devices and multiple other information sources. The digitization of companies is pervasive nowadays.

Management 49

Management Feedback Fashion Technology 49

Optimove

JANUARY 16, 2024

Almost forever, marketers have tried to predict each customer’s journey using rule-based marketing that sets fixed automation rules that determine when and what marketing messages customers receive. We are grateful for the enduring trust of these brands, many of which have been with us for more than a decade.

2023 52

2023 Net Promoter Score 2012 2024 52

Natalie Petouhof

DECEMBER 1, 2015

Their focus has been on transforming their CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements.

2016 56

2016 Innovation Document 2015 56

Optimove

APRIL 11, 2019

Enriching this view with predictive analytics, activity tracking and real-time capabilities results in a richer 360° customer view. A 2018 study by Harvard Business Review Analytic Services , sponsored by SAS researched the importance of real-time capabilities. A stable ground for real-time interactions.

Engagement 56

Engagement Marketing Customer Experience Webinar 56

Lithium

JUNE 11, 2019

The truth is, social media has evolved in ways that many of us couldn’t have ever imagined or even predicted as little as one to two years ago. In that brief moment of time, there were likely a dozen changes that hit the world of social media, causing you to change – in big ways or small – how you go about your day-to-day.

Social Media 40

Social Media Customer Engagement Engagement Customer Care 40

Lithium

JUNE 11, 2019

The truth is, social media has evolved in ways that many of us couldn’t have ever imagined or even predicted as little as one to two years ago. In that brief moment of time, there were likely a dozen changes that hit the world of social media, causing you to change – in big ways or small – how you go about your day-to-day.

Social Media 40

Social Media Customer Engagement Engagement Customer Care 40

Lithium

JUNE 11, 2019

The truth is, social media has evolved in ways that many of us couldn’t have ever imagined or even predicted as little as one to two years ago. In that brief moment of time, there were likely a dozen changes that hit the world of social media, causing you to change – in big ways or small – how you go about your day-to-day.

Social Media 40

Social Media Customer Engagement Engagement Customer Care 40

OpinionLab

JANUARY 16, 2018

And this occurs across every contact point – be this online via your desktop or mobile site, through your mobile app, via live chat, one-to-one at your call center or even face-to-face in one of your physical locations. If you’re able to excel in meeting this huge challenge head on, then the potential rewards on offer are huge.

Omnichannel 88

Omnichannel Call Center Interaction Loyalty 88

OpinionLab

JANUARY 16, 2018

And this occurs across every contact point – be this online via your desktop or mobile site, through your mobile app, via live chat, one-to-one at your call center or even face-to-face in one of your physical locations. If you’re able to excel in meeting this huge challenge head on, then the potential rewards on offer are huge.

Omnichannel 60

Omnichannel Call Center Interaction Loyalty 60

ChurnZero

JULY 24, 2020

The courage to be vulnerable is not about winning or losing, it’s about the courage to show up when you can’t predict or control the outcome,” writes Brené Brown in Dare to Lead. “The which provides an exploration of how technology is transforming trust. As the adage goes: “Trust is hard to earn and easy to lose.”.

Loyalty 59

Loyalty Customers Customer Success 2018 59

Comm100

MAY 1, 2018

Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. Introduction. In the news and on social media, it seems like there’s a war raging between the generations. Luckily, all the online finger-pointing doesn’t have to spill over into the workplace.

Management 41

Management Financial Communication Social Media 41