BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Beyond the usual ring lights, tripods, green screens, and cameras, you need many additional resources to create compelling content. It’s impossible to run a business today without focusing on content creation. Adobe Veed.io

2024 59

2024 Social Media Multi-Channel E-support 59

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. A fitness app team was analyzing its user interactions. Let’s dive in!

Insights 52

Insights E Commerce E-support User Experience 52

TechSee

JUNE 10, 2021

But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations. This blog challenges that status quo. Analysts and organizations have been waving the red flag of unnecessary truck rolls for years.

Innovation 207

Innovation 2025 Transportation Consumers 207

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Fortunately, customers also like to help themselves.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Comm100

OCTOBER 17, 2023

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Ticketing Systems: Automatically create, assign, and track customer service requests. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Additionally, the high volume of interactions handled by CX professionals creates fertile ground for AI-driven efficiencies.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

BirdEye

JANUARY 12, 2024

In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. While casting a wide marketing net might be tempting, often, the magic happens when targeting is razor-sharp. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Events Advertising 109

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 71

Customer Service 2023 Reference Customers 71

ShepHyken

NOVEMBER 30, 2018

If the ambition is too broad, the organization will struggle to determine the first step – and ultimately refrain from taking any action. If the ambition is too broad, the organization will struggle to determine the first step – and ultimately refrain from taking any action. They instruct agents on why and how to say yes.

Blog 94

Blog Omnichannel Average Handle Time Contact Center 94

BirdEye

MAY 24, 2023

You also need to know what goes into an effective referral program as well as how to ensure it gets out to the right people. And we’ll share creative referral program ideas you can use as inspiration for creating your own engaging referral strategies. In this article, we look at everything you need to know about referral programs.

Social Media 98

Social Media Reference Sports Sales 98

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Before we explore solutions, let’s scope out the problem.

Call Center 95

Call Center Management Social Media Contact Center 95

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Workshop 111

Kustomer

DECEMBER 14, 2021

In this blog we’ll take a look at the five tools that are able to optimize CX. In this blog we’ll take a look at the five tools that are able to optimize CX. Self-service tools have transformed how we do business since 1967 with the advent of the Automatic Teller Machine (ATM) in London. What is Customer Self-Service?

E-support 97

E-support Download Consumers Retail 97

BirdEye

APRIL 24, 2023

In this blog post, we’ll share everything you need to know about digital marketing, so buckle up and get ready for an exciting journey through the cutting-edge world of customer engagement. Strategy: Inbound marketing emphasizes creating and sharing quality content to draw prospects in. Why is digital marketing important?

Marketing 93

Marketing Social Media B2C Advertising 93

Bold360

DECEMBER 7, 2020

With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. . Prior to the pandemic, many organizations had already made large investments in digital transformation.

Multi-Channel 98

Multi-Channel Customer Engagement Roadmap Engagement 98

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Comm100

DECEMBER 18, 2023

But with so much conversation around it, how many people really understand how Generative AI works? This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. How Does Generative AI Work?

Reference 52

Reference Technology Customer Satisfaction Presentation 52

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. How Did We Evaluate Delighted Alternatives? Here’s a customer review on how Delighted lacks a smooth and easy automation feature: Source 4. It also offers tagging and segmenting of feedback for actionable insights.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. AAA Customer Story : AAA is a trusted member organization for millions across North America. Sign up today !

2024 52

2024 Social Media Roadmap Webinar 52

ShepHyken

JUNE 23, 2017

A Chat button is placed on your website and enables visitors to have their questions answered easily and quickly via text-based messages as they are instantly connected to a representative in real time. This week we feature an article by Gemma Baker about the importance of offering help to your website visitors. Shep Hyken.

E Commerce 76

E Commerce Blog Engagement Banking 76

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. The tricky part is that there’s no “right” way to do it.

Marketing 111

Marketing Social Media Advertising Events 111

ShepHyken

AUGUST 12, 2016

This week on our Friends on Friday guest blog post my colleague, Adam Toporek, writes about how important improvisation is in frontline customer service. Yet, no matter how off the cuff it may sound, great musical improvisation begins with structure and patterns. Shep Hyken. Customer Service Patterns and Scripts.

Blog 88

Blog Customer Service Workshop 2015 88

BirdEye

MARCH 27, 2024

Twitter (currently X) metrics help businesses understand how to improve their platform presence and grow stronger. This blog post will discuss what impressions mean on Twitter, why they matter to businesses, how to calculate them, and strategies to skyrocket your brand with higher impressions. What is a tweet impression?

Engagement 64

Engagement Social Media Metrics Measurement 64

BirdEye

OCTOBER 11, 2023

This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Customer experience is much more than just a buzzword, especially in the insurance industry.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

BirdEye

NOVEMBER 16, 2023

Fear not, because this blog is different. Like how positive reviews help realtors strengthen their credibility, here are the 29 strategies and ideas to help you with real estate lead generation: 1. Use virtual reality (VR) to create immersive property experiences 12. Organize how to use AI in real estate use cases 19.

Social Media 111

Social Media Seminar Events Consulting 111

SurveySparrow

FEBRUARY 7, 2024

Among them, a huge section makes health decisions based on reviews and recommendations! This is precisely why this topic needed a blog! We will look into the metric’s meaning and importance, how to calculate it, and the benchmarks you need to know in the healthcare industry. Do you see the power of advocacy?

Net Promoter Score 52

Net Promoter Score Healthcare NPS Feedback 52

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement 2024 98

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. How Much Is Employee Disengagement Costing Your Contact Center? Download eBook. The New Normal.

Contact Center 98

Contact Center Call Center Social Media Multi-Channel 98

Comm100

AUGUST 8, 2022

Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. and “how does a chatbot use machine learning?”. What is a chatbot?

Customer Service 77

Customer Service Social Media Books Return on Investment 77

BirdEye

JULY 7, 2023

However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base.

Customer Service 96

Customer Service Social Media Banking 2008 96

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. How to Choose the Right NBFC Customer Feedback Tool? How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

ShepHyken

JUNE 30, 2017

Let us have a quick look at the top technology trends of 2017 that will disrupt the customer experience benchmarks: Artificial Intelligence : Truly, Artificial Intelligence has made organizations capable of tackling different situations. What comes to your mind when I talk about businesses revolutionizing their technology experience?

Government 88

Government Technology Blog 2017 88

Kustomer

JUNE 27, 2022

How to Choose the Right Customer Service Software How to Measure the Effectiveness of Customer Service Performance. Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support.

2022 98

2022 Customer Service E Commerce E-support 98

Beyond Philosophy

NOVEMBER 30, 2023

However, to create a breakthrough to change the organization’s culture, you can’t stop there. Therefore, everyone in the organization has to embrace the customer-centric mindset—even those who never interact directly with a customer. I wasn’t surprised by this problem, and I will explain why in this issue.

Net Promoter Score 78

Net Promoter Score Engagement Customer Centricity NPS 78

Gainsight

FEBRUARY 8, 2024

In this blog post, we delve into the transformative changes reshaping the CS landscape and explore how CS teams can adapt to this new reality. CS teams are crucial for companies focused on growing through their existing customer base and now, organizations are looking to put a number to that growth. Want the highlights?

Customer Success 52

Customer Success 2024 Touchpoint Financial 52

Totango

NOVEMBER 25, 2020

To prevent these churn-centered scenarios , organizations are increasingly turning to platforms like Totango to engage customers on a personalized level that their rivals can’t match. . The specialty of Customer 360 is creating a real-time picture of customer health across your entire user base. Financial data. Goals and KPIs.

Customer Success 107

Customer Success Net Promoter Score NPS Metrics 107

BirdEye

MARCH 1, 2024

But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Social Media 59

Social Media 2022 Demo Blog 59