Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. Sonos’ community is a vibrant ecosystem where customers come together to share their passion for audio and their experiences with Sonos products.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Webinar 52

Webinar Engagement Interaction Customers 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Offer Relevant Communications. Build a Customer Community. Choose the Right Customer Success Software that provides a 360-degree view of your customer. Driving Software Adoption through Customer Success Begins with Understanding.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Alida

DECEMBER 4, 2017

As a member of Cadillac’s global launch and lifecycle marketing team, I am obsessed about changing that perception. We recently launched “Cadillac House,” a public meeting place where innovators, creators and the curious can find inspiration. When consumers think of the future, they don’t necessarily think of Cadillac.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

GetFeedback

JULY 19, 2019

How to set up your Voice of the Customer (VoC) program for success. These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Communicate how you will measure success. How will you act on your VoC feedback on an ongoing basis?

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

SurveySensum

JANUARY 26, 2024

Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. So, what strategies do you need to use at this stage?

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Optimove

MARCH 26, 2024

The future: The Positon-less Marketer: Pini Yakeul, Optimove CEO, coined the “Position-less Marketer” – showing all attendees their future success path. Discover which level you are on and how you can move up. Just one of several sessions on maximizing Optimove.

2024 64

2024 Connections 2025 Download 64

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. You can find even more of Tim’s answers on the CXology blog here. Q: If your customer has more than one need, how do you decide which to prioritize first—or you do you address them all at the same time? Here’s the webinar in full.

Sales 52

Sales Customer Success Webinar Tourism 52

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Customer Success 59

Customer Success Chief Customer Officer 2002 2014 59

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience.

Insights 78

Insights Advertising Interaction Consumers 78

Lithium

MAY 3, 2022

Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Lithium

DECEMBER 17, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. We want this to be the best community it can possibly be.

2020 52

2020 Innovation Metrics Events 52

Lithium

DECEMBER 7, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. We want this to be the best community it can possibly be.

2020 52

2020 Innovation Metrics Events 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

SurveySensum

FEBRUARY 7, 2024

How To Do It? You can tailor your content and communication style to resonate with them by gaining insights into their preferences and challenges. Talk about your successes, personal experiences, or even obstacles you have overcome. How To Do It? The key to winning the engagement battle? – Forging emotional bonds.

Connections 52

Connections Social Media Demo Feedback 52

BirdEye

DECEMBER 8, 2022

Community blogging 15. Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Know your audience 2.

Social Media 98

Social Media Brands Entertainment Connections 98

Kustomer

NOVEMBER 1, 2021

Launching that app is a true gateway into a world of knowledge, industry-specific information and entertainment.To Launching that app is a true gateway into a world of knowledge, industry-specific information and entertainment.To Have you noticed? Podcasts seem to be everywhere. The Power of the Podcast.

Customer Service 98

Customer Service 2004 Entertainment Download 98

Experience Investigators by 360Connext

JUNE 8, 2015

How can you activate your advocates? Advocates want to participate to gain access to early releases, gain more loyalty benefits and be part of a community. Make sure you examine and understand your advocate’s goals and your organization’s goals before launching into too much activity. What’s the big idea here?

Marketing 279

Marketing Social Media Loyalty Consulting 279

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Read more: How to Improve Credit Union Member Engagement. Show involvement in local community. Offer fast and convenient support.

Social Media 89

Social Media Banking Omnichannel 2020 89

Totango

SEPTEMBER 22, 2020

Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. Offer Relevant Communications.

Customer Engagement 95

Customer Engagement Engagement Customer Journey Customer Success 95

2020 Research

JULY 19, 2022

A brand community is one of the most effective ways to build that relationship and garner business-critical customer information. A brand community is one of the most effective ways to build that relationship and garner business-critical customer information. What is a brand community? Why Every Brand Needs a Brand Community.

Brands 52

Brands Competitive Advantage Insights Consumers 52

2020 Research

JULY 19, 2022

A brand community is one of the most effective ways to build that relationship and garner business-critical customer information. A brand community is one of the most effective ways to build that relationship and garner business-critical customer information. What is a brand community? Why Every Brand Needs a Brand Community.

Brands 52

Brands Competitive Advantage Insights Consumers 52

SurveySparrow

AUGUST 28, 2023

While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS). So, what exactly is SaaS customer experience, and why is it the cornerstone of success for SaaS businesses?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only. Webinars & Events.

2021 52

2021 Roadmap Webinar B2C 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Dive into this blog to explore 11 actionable insights and uncover the full potential. So now that we know how important it is let’s dive into the actionable insights that can help you deliver exceptional customer experience.

Insights 52

Insights Customer Experience Metrics NPS 52

Lithium

JULY 5, 2022

This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. Read the full blog to see what we're working on to keep you on the path to success. Some blog areas are limited to Khoros customers only. Khoros Care Feature Updates.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Advanced Communities product webinars Watch now. Some blog areas are limited to Khoros customers only. Communities.

2021 52

2021 Webinar Events Download 52

Lithium

MARCH 1, 2022

That’s why we decided to roll up our sleeves and dive headfirst into launching our very own TikTok-for-business brand account, @khorosdigital. We’ll walk you through examples, considerations, how to keep up with trends, and top insights we’ve learned over the past six months. Some blog areas are limited to Khoros customers only.

E-support 52

E-support 2022 Webinar Entertainment 52

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. How to Create a Best-in-Class Free Trial Experience. How to Discover and Define Your Power Users ( Watch the webinar recording ). In-App Engagements and Product Communications. Product Experience 101. Product Analytics.

2021 52

2021 Webinar 2020 Blog 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. From where do we start?”.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. By identifying pain points, enhancing communication, and anticipating future needs. But How Can You Understand Customers’ Needs and Expectations? Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

SurveySensum

JANUARY 22, 2024

Success isn’t just about playing the right notes, but also about making sure that every person involved (stakeholders) is happy with how everything sounds. In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. But, who are these Stakeholders?

Management 52

Management Demo Communication Financial 52

SurveySparrow

OCTOBER 21, 2023

This blog will look into its meaning, importance, and all that you need to know. That’s because the makers studied how people use phones, allowing them to design a device that everyone finds simple and enjoyable. What do you think is the first recorded design research? Does it date back to the Renaissance? Intriguing right?

E Commerce 52

E Commerce User Experience Innovation Document 52

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? It’s a way of creating and communicating value to your customers. In the early days of branding, companies would mark a product to indicate that it came from them, like how ranchers do with cattle.

Brand Values 88

Brand Values Brands Social Media Sports 88

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. What is a Feature Request?

Roadmap 52

Roadmap Feedback Demo Customers 52

Lithium

DECEMBER 21, 2020

April marked the launch of Khoros Modern Chat ! Should your community archive old content, or delete it ? An excellent follow-up moment from , ensuring a successful solution was shared for others looking to change a transferring customer's email. Curious about how others are distributing their advertising across social media ?

Social Media 52

Social Media Advertising Webinar Demo 52