how-to-leverage-chatbots-in-your-firms-marketing Blog Related Topics 
CSM Magazine
JUNE 24, 2021
When people think of law firms, good customer service doesn’t always come to mind. Rather, they think of being put on hold on the phone and about lawyers that only seem to care more about the cold hard facts of the case and less about how the client is feeling throughout what may be a distressing time of their life.
ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.
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West Monroe
MAY 31, 2019
Last year, I wrote about conversational interfaces and how they have the potential to disrupt business and technology paradigms over the coming years. Most commonly they are a voice-driven virtual assistant like Alexa or a text-driven ‘chatbot’ embedded on a website or within Facebook Messenger. Customer intake and on-boarding.
BirdEye
OCTOBER 26, 2023
This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Watch this interesting conversation here to learn more about how you can sell the value of reviews. I will be your Birdeye guide during this session.
BirdEye
NOVEMBER 30, 2023
Lawyers are experts at advocating for their clients, but when it comes to advocating for their firms, many find themselves in unfamiliar territory. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions.
Lumoa
OCTOBER 31, 2018
CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges?
BirdEye
NOVEMBER 16, 2023
Getting more clients for your real estate business is integral to real estate reputation management. It’s easy to feel overwhelmed with many strategies, tactics, and techniques while increasing your realtor ratings. Fear not, because this blog is different. Include an AI chatbot for instant response 2.
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