how-to-manage-remote-agents Blog Related Topics 
UJET
JUNE 3, 2020
Right now, your support team is either mostly or entirely remote. Agents can access the platform from any location and are fully capable of helping customers resolve issues. How can you manage a dispersed team effectively when everyone is remote? Use Workforce Management and Quality Management Solutions.
BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List Company Facts How long have you been in business? How many full-time employees do you have?
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BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? ICMI data shows that 66% of agents get frustrated when faced with language barriers. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.
UJET
JULY 7, 2020
The days of on-premises support systems and locally-based customer support agents is over. Remote work or work-from-anywhere situations used to be a sparsely used option but has now proven to be the reality for most. Instead of a gradual move to remote work, companies have had to adjust quickly.
Talkdesk
SEPTEMBER 18, 2020
This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. Today, agents can no longer give a shout across the room to a subject matter expert (SME) and supervisors can’t just walk down the aisle to assist agents with the right knowledge while they’re on a call.
ShepHyken
AUGUST 24, 2018
This week we feature an article by Wayne Turmel who writes about how to be successful with a remote customer service team. But how do leaders create great customer service teams when everyone is working from home, or at least from somewhere you’re not? This is a new challenge that many employers are facing. – Shep Hyken.
Playvox
FEBRUARY 16, 2024
One of the most impactful uses is how AI is transforming customer experience (CX). Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey.
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