InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.

Automotive 260

Automotive Management Social Media 2024 260

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 378

Brands Management Multi-Channel Social Media 378

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media 2019 Airlines Consumers 62

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis.

Insights 260

Insights Multi-Channel Webinar Social Media 260

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 232

Innovation Customer Service 2014 Social Media 232

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Workshop 109

ShepHyken

SEPTEMBER 15, 2017

Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. appeared first on Shep Hyken.

Customer Engagement 199

Customer Engagement Blog Engagement Marketing 199

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. You can embody what your company is about with your responses on social media platforms. View this post on Instagram.

Innovation 162

Innovation Social Media Technology Brands 162

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

Provide Support

SEPTEMBER 22, 2015

Social Media in Customer Service. The way you respond to and handle their complaints will determine whether your customers share on social media how terrible your company is or will remain happily loyal to your brand. How Social Media Is Affecting Customer Service. Do any of these statements seem dubious?

Social Media 87

Social Media Customer Service E Commerce E-support 87

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. From talking bathroom mirrors (thanks to Kohler) to reusable rockets (courtesy of SpaceX), we have seen unprecedented, often bewildering innovation. .

Technology 134

Technology Blog Customer Experience Social Media 134

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Setting up this process for your social media customer support is not trivial, obviously.

Blog 76

Blog Social Media Healthcare 2017 76

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. Trends are always a big part of SXSW , but each year it comes down to people. appeared first on Customer Experience Consulting.

Technology 265

Technology Customer Experience Social Media 2015 265

Bold360

JUNE 26, 2019

We are working every day to evolve Bold360 to deliver innovative solutions to the customer experien ce challenge , and our customers have been our best sounding boards and advocates. . Thanks to those customers, B old360 was just named a 2019 Top Rated Live Chat and Social Media Customer Service by TrustRadius.

Social Media 61

Social Media 2019 Customer Service B2B 61

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs?

Social Media 82

Social Media Measurement ROI 2012 82

Comm100

FEBRUARY 6, 2023

Some will want their issues addressed on other channels, from chatbots, social media, voice calls, or video calls. This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education.

Financial 82

Financial 2023 Blog Customer Experience 82

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. Don’t you think your innovative business idea is on the verge of losing its charm? – Shep Hyken . Let me give you a hint.

Blog 127

Blog Social Media Mobile Customer Service Innovation 127

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? SOCIAL-ANALYTICS-TOOLS ENTWICKELN SICH MIT DEN KUNDEN WEITER.

Social Media 52

Social Media 2020 ROI Demo 52

Talkdesk

FEBRUARY 5, 2020

If so, apply today for the CX Innovators Awards! Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. The post Calling out All CX Innovators! Do you use Talkdesk technology to drive the strategy for customer-centricity?

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Experience Investigators by 360Connext

APRIL 23, 2015

Amy shared how they rely a lot on social media , where travelers tweet or post about both the good (it saved me!) While they also use surveys and traditional methods to gather feedback, social media is a big channel of feedback for them. and the not so good. ” and then move on with her day. What’s next?

Social Media 218

Social Media Travel Rewards Programs Innovation 218

ShepHyken

NOVEMBER 16, 2018

Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. Are you doing what’s necessary to use innovation and handle the educated customer? Consumers Desires have changed. New correspondence channels.

Consumers 98

Consumers Technology Blog Chief Customer Officer 98

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. Make the Most of Social Media Sites It would be no wrong to say that social media is the real king.

Brands 52

Brands Social Media Leadership Blog 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Michelle is an advocate for expanding ideation and innovation to your entire organization.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Monitor and respond to social media complaints – and provide effective resolution. Justify customer loyalty through excellence – innovate audience interactions. Responding to customers on social media? Blog Customer Experience Featured complaints leadership linkedin loyalty Social Media'

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. It gives marketers time to concentrate on innovation and strategy. It includes customer segmentation, content optimization, social media marketing, and chatbots. Marketers can now concentrate on innovative and strategic efforts.

Marketing 98

Marketing Social Media Advertising ROI 98

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

GetFeedback

DECEMBER 16, 2019

So you need to innovate and keep up with emerging trends. billion social media users and according to Statista, 25% of these users know about brands through the recommendations they get on social media. Trust me, it’s easiest just to schedule your social posts and forget about it. There are 2.77

Feedback 195

Feedback Social Media Customers Consumers 195

ShepHyken

JUNE 8, 2018

Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Without skipping a beat, we posted about it on social media. See social media as proactive support. Embrace the new.

Blog 76

Blog Social Media 2018 2017 76

Experience Investigators by 360Connext

SEPTEMBER 17, 2014

They might see you are not responding to inquiries or concerns on social media. Blog Customer Experience Featured Innovation Social Media competition linkedin loyalty measurement metrics retention' Your customers could see you aren’t handling things in the way they want. This is especially subtle.

Metrics 252

Metrics Customer Experience Social Media Loyalty 252

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How our social media actions translate to the customer : “ Yeah.

Customer Retention 73

Customer Retention Innovation Workshop Social Media 73

Experience Investigators by 360Connext

MARCH 24, 2015

There were sessions on co-creating with customers, social media, and customer journey mapping. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. So many answers!

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. We read blogs, follow influencers, attend networking events, yes. These are things that help me think about the endless possibilities of innovation and experience. This was my sixth visit to SXSW. Here’s why.

Interaction 275

Interaction 2015 Innovation Fashion 275

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. They keep your content chugging along and build your network on LinkedIn and Facebook, they engage your brand fans in innovative ways on Twitter. These are just a handful of the channels that keep your social team busy. Increase Engagement Through Innovation (Before Your Competitors).

Social Media 40

Social Media B2C 2017 B2B 40

ShepHyken

FEBRUARY 8, 2019

It is better that you hear from your employees and you nip the problem in the bud, rather than finding out about it later after your customers have blasted you on social media. This can lead to game-changing results and can shed light on new, innovative perspectives and approaches that you had not considered before.

Feedback 97

Feedback Blog Customer Experience Contact Center 97

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. Exploring these innovative approaches in your domain can be rewarding.

Social Media 83

Social Media Feedback Banking Automotive 83

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The fact is that our technology innovation cycle has outpaced many companies. Shep Hyken.

Blog 80

Blog Omnichannel Social Media Retail 80