Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. So why isn’t efficient and personalized customer experience the norm? Shep Hyken.

Blog 80

Blog Omnichannel Social Media Retail 80

ShepHyken

JULY 12, 2019

Hugues Meyrath , chief product officer at ServiceChannel, is responsible for driving and executing on the company’s product strategy and roadmap with an emphasis on enhancing and simplifying the user experience throughout the ServiceChannel software portfolio.

Blog 109

Blog Customer Experience Roadmap Technology 109

Experience Investigators by 360Connext

APRIL 23, 2015

Based on feedback and where they see the travel experience going, Amy discussed some of what’s next with travel. Making the traveler’s experience more seamless, easier and more personalized is what’s on the horizon. What can you apply to your business? Image credit: oddsock via Creative Commons license.

Social Media 218

Social Media Travel Rewards Programs Innovation 218

SAP Customer Experience

DECEMBER 26, 2022

This blog is co-authored by Makesh Gupta and Rena Yu Ning Wang, and it is about our journey participating in the SAP.iO journey, with the idea of building a SAP Live Shopping Platform. Context: It was a late Friday evening and I was bored and so I did what I.

Innovation 59

Innovation Blog User Experience Customer Experience Design 59

Bold360

JULY 1, 2019

We often touch on the opportunity to leverage AI to create a better user experience. Vittorio brings an interesting perspective on the mix of user interface and user design. Vittorio and his partner kept expecting someone in Silicon Valley to create an innovative tool to solve these issues. Yet, no one did.

Innovation 75

Innovation User Experience Customer Centricity Technology 75

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Get real about your experience and brand. #NGCE [link] pic.twitter.com/U8rdqOdYqS. Mike Zarin (@zarin) March 24, 2015.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Consistent innovation is the greatest invention for all generations.”. Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Government 90

Government Technology Blog 2017 90

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Workshop 109

Experience Investigators by 360Connext

JANUARY 5, 2015

This included the design of the logo (it was awful) and the user experience of the very product they were selling. This led to stagnant thinking instead of innovation. Innovation only comes with risk. Criticism of the user experience had been too much for him to hear. Let’s take this to your leader.

Leadership 307

Leadership Consulting User Experience Loyalty 307

Steve DiGioia

MAY 1, 2023

This could be anything from offering a wider range of products or services, providing a more convenient user experience, or delivering exceptional product quality. They should also remain vigilant and adaptable, seeking out new opportunities and ways to innovate and improve their business, product, or service offerings.

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

CX Accelerator

OCTOBER 26, 2019

Jerry Leisure is a passionate, high-energy, collaborative, and innovative customer experience leader and consultant with ~20 years’ experience in leading and guiding “Best in Class” organizations. Back to CX Accelerator Blog. CustomerService #CustomerExperience #Storytelling.

Customer Service 182

Customer Service Seminar Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

Jerry Leisure is a passionate, high-energy, collaborative, and innovative customer experience leader and consultant with ~20 years’ experience in leading and guiding “Best in Class” organizations. Back to CX Accelerator Blog. CustomerService #CustomerExperience #Storytelling.

Customer Service 182

Customer Service Seminar Travel Customers 182

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. Elevate Your App’s User Experience to New Heights!

Feedback 52

Feedback User Experience NPS Touchpoint 52

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. By offering what your customers want, you can ensure a better user experience for new and existing customers who come through your doors.

2023 98

2023 Feedback Net Promoter Score Social Media 98

SAP Customer Experience

DECEMBER 19, 2022

Overview: This blog is authored by 3 designers in Digital Labs, Innovation Office APJ, Rena Yu Ning Wang, Stella Ang, and Sujit Adichikat. In this blog, we will be sharing our experience working on the tool of SAP Build Apps (previously called AppGyver). Introduction: The SAP Build Apps tool is.

Innovation 79

Innovation Blog User Experience Customer Experience Design 79

Optimove

JUNE 4, 2024

This enhances the overall user experience, fosters customer loyalty, and makes users more inclined to share data with brands. The Intersection of Data Privacy and Personalized Experiences Concerns around data privacy have become much more prevalent in recent years.

Download 52

Download Sports User Experience Consumers 52

Avaya

JUNE 7, 2016

Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success stories that embrace platform innovation and launched massive disruptions. The platform we created for business communications innovation is Avaya Breeze ™.

2016 40

2016 Innovation Contact Center Customer Satisfaction 40

Magellan Solutions

AUGUST 23, 2023

It gives marketers time to concentrate on innovation and strategy. By employing AI marketing tools, businesses can: Streamline routine tasks Enhance decision-making processes Improve customer experience Optimize overall marketing strategies AI-powered chatbots offer quick and personalized client service.

Marketing 98

Marketing Social Media Advertising ROI 98

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. This huge success actually shows us the big picture of how markets work.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

SurveySensum

NOVEMBER 16, 2023

Positioned strategically on key pages, the unobtrusive button encourages users to share their thoughts on the platform’s features and usability. By utilizing this approach, they not only capture real-time insights into user experiences but also empower users to contribute to the platform’s continuous improvement.

Feedback 52

Feedback Social Media E Commerce User Experience 52

CX Accelerator

OCTOBER 26, 2019

Jerry Leisure is a passionate, high-energy, collaborative, and innovative customer experience leader and consultant with ~20 years’ experience in leading and guiding “Best in Class” organizations. Back to CX Accelerator Blog

Customer Service 140

Customer Service Seminar Travel Customers 140

SurveySparrow

OCTOBER 21, 2023

This blog will look into its meaning, importance, and all that you need to know. Design research is the systematic investigation that fuels innovation by understanding user needs, preferences, and behaviors. Researchers facilitate collaborative sessions with multidisciplinary teams and end-users to explore innovative solutions.

E Commerce 52

E Commerce User Experience Innovation Document 52

Lumoa

JULY 17, 2023

For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. When planning your digital transformation, be aware that at any moment, you may need to innovate further. However, its influence on user experience should not be overlooked.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

2020 Research

FEBRUARY 29, 2024

In the realm of user experience research, the question of whether AI technology will replace the respondent is still a topic of some concern. To that end,” Cundiff said, “Sago has a built-in five-step approach to ensuring data quality that includes innovative recruitment techniques and fraud detection technologies.”

2024 59

2024 Innovation Leadership Presentation 59

SurveySparrow

OCTOBER 13, 2023

In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. Diverse Perspectives: The goal of a software company is to gather feedback from users, developers, and support teams to gain diverse insights into user experience.

Feedback 52

Feedback E Commerce Social Media E-support 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Innovation 45

Innovation Management E-support Contact Center 45

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Improved user experiences often translate into higher conversion rates and increased revenue. Think of Product Experience Analytics as your revenue booster.

Insights 52

Insights User Experience Interaction Feedback 52

GetFeedback

MAY 4, 2018

Sure, they can inspire innovation and help you build more customer-centric products, but they can also be a major dredge to analyze, prioritize, and implement. Customers use your products differently than you do, so they can catch bugs and user experience gaps that your QA team might miss. For starters, use their products.

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

Experience Investigators by 360Connext

OCTOBER 20, 2014

3M allows time off to employees for personal interests to encourage innovation.). Jackson Fish Market , a user experience firm, described it this way: Finally, startups need to realize that people are human beings. appeared first on Customer Experience Consulting. Understanding. Relevant Perks.

Customer Focused 289

Customer Focused Culture Social Media Communication 289

SurveySparrow

OCTOBER 31, 2023

In this blog, we will go deep into its core, exploring its importance, benefits, strategies, and best practices. During this process, every facet of the product, from its functionality and durability to its safety and user-friendliness, is rigorously examined and evaluated. Think of it as a litmus test for innovation!

Insights 52

Insights User Experience Innovation Feedback 52

BirdEye

AUGUST 22, 2023

This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Businesses conduct different types of surveys to collect customer feedback such as brand surveys , user experience surveys, customer experience surveys, and more. Did the product experience match your expectations?

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

Avaya

NOVEMBER 4, 2016

Richer user experience. Increased capacity and performance—now supporting five to 3,000 users. Two of these advantages that we’re especially proud of: enhanced security and end user experience. On the user experience side, we’re adding support for new desktop devices: Innovative, all-glass Avaya Vantage™ Device.

Competitive Advantage 87

Competitive Advantage 2015 User Experience Communication 87

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Based on our experience working with customers on digital customer experience (CX) initiatives, here are five of the best features of Talkdesk CX Cloud™: 1.

Contact Center 91

Contact Center Omnichannel Call Center Call Recording 91

Gainsight

JULY 25, 2023

Below we’ve touched on the basics of what digital user journeys are, how a product leader should shape these paths, what type of cross-functional collaboration you’ll need to have, and how to overcome some of the most common product experience challenges. this first blog post is where you’ll want to start.

Touchpoint 52

Touchpoint Blog Customer Expectations User Experience 52

GetFeedback

JUNE 5, 2018

One data collection method is gaining popularity among innovative marketing teams: progressive profiling. Try working backwards from the user experience you want to deliver. The post Progressive Profiling: The Solution to Form Fatigue appeared first on Blog - GetFeedback. What do I need to know?

Document 170

Document Information User Experience Consumers 170