ShepHyken

AUGUST 31, 2018

The most obvious way to provide proactive support is to help people searching for an answer in a knowledge base or not completing the order quickly – they’ll likely receive an email or a chat message to help them complete the purchase, using similar methods that have worked for customers in the past. Proactive support.

Blog 73

Blog Social Media Insurance Contact Center 73

ShepHyken

JUNE 23, 2017

Live Chat Software. A Chat button is placed on your website and enables visitors to have their questions answered easily and quickly via text-based messages as they are instantly connected to a representative in real time. So what other features in live chat software make it a great solution for websites and increasing your sales?

E Commerce 76

E Commerce Blog Engagement Banking 76

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. While this isn’t strictly a live chat advantage, and more of a chatbot advantage, live chat serves as the essential base to this benefit. The advantages of live chat 1.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? It helps in making data-driven decisions based on user interaction data. Let’s dive in!

Insights 52

Insights E Commerce E-support User Experience 52

ShepHyken

JULY 21, 2017

The implementation of live chat software is an easy task to achieve. The true value and effectiveness of a live chat software tool lie in the people behind it. Website chat software is increasingly becoming popular because it gives the chance to live chat agents to multitask and help multiple customers at once.

Blog 91

Blog Travel Article Communication 91

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Comm100

MARCH 21, 2023

Live chat software has become increasingly popular within customer service, and for good reason. To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Product Expertise: Ensuring your team possesses in-depth knowledge of your products or services is another critical strategy. .

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

ShepHyken

JUNE 30, 2017

If we define AI, it is the science behind technologies that has the ability to act like human beings based on the data captured which might include behaviour pattern of the different set of audience, huge knowledge pool, and the competence to solve different problems.

Government 88

Government Technology Blog 2017 88

Comm100

DECEMBER 8, 2020

Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. Getting knowledgeable support easily is very important to customers. Free eBook.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management Check out these new social media software capabilities that make social publishing and engaging even easier. Sign up today ! Here’s the Atlas content you do not want to miss! Community Aurora 23.12

2024 52

2024 Social Media Events Engagement 52

Comm100

AUGUST 8, 2022

Chatbots are software that can hold online conversations through a chat interface. Chatbot software is often embedded within live chat software and programmed to have conversations with visitors without human involvement. The most basic chatbot software is often known as a keyword chatbot. What is a chatbot?

Customer Service 77

Customer Service Social Media Books Return on Investment 77

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Well-stocked and accessible knowledge bases for self-service A comprehensive and easy-to-navigate knowledge base can empower citizens by providing them with the information they need to solve problems on their own.

Government 75

Government Communication Social Media 2022 75

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. COVID-19 spurred exponential growth in Zoom’s user base, and customers sought more online support than ever.

2024 52

2024 Social Media Roadmap Webinar 52

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base.

Call Center 95

Call Center Management Social Media Contact Center 95

Method:CRM

MARCH 20, 2023

Customer portal solutions are dedicated web-based customer service and support hubs. Knowledge repositories for your products or services (i.e. Relevant blog content. Through resources like blogs, community forums, and guides, a customer web portal should give users the materials to solve their own problems.

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are dedicated web-based customer service and support hubs. Knowledge repositories for your products or services (i.e. Relevant blog content. Through resources like blogs, community forums, and guides, a customer web portal should give users the materials to solve their own problems.

Document 52

Document Poor Customer Service Customers Management 52

Gainsight

JULY 31, 2023

With a member count of 500,000 and counting, this community has become a hub of knowledge, problem-solving, and brand advocacy. By offering an extensive knowledge base , FAQs, and user-generated content, Sonos empowers its customers to become more independent and confident in using their audio products. “We

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

2023 52

2023 NPS Feedback Metrics 52

SurveySparrow

APRIL 21, 2024

Literally, anyone can use these no-code software tools. 5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback.

E Commerce 52

E Commerce Feedback E-support Demo 52

ViiBE Blog

MAY 31, 2021

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term? How do you structure a knowledge base?

Document 52

Document Reference Information Customer Relationship Management 52

ChurnZero

NOVEMBER 18, 2021

While I’m sure there’s some analogy to be had here about planting the seeds of knowledge and so forth, I’ll spare you this time. How Software Competence Creates Customer Confidence. Learning something new can be challenging, especially learning new software. So, how does this relate to customer education?

Webinar 98

Webinar Customers Customer Journey Engagement 98

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Omnichannel 52

Omnichannel Document Metrics Information 52

Bold360

DECEMBER 7, 2020

and employee experience (lack of infrastructure, both hardware and software, to support the sudden shift to remote work). . In this blog post, we’ll focus on phase 4, optimizing your support strategy. How can companies use self-service tools to expand internal knowledge bases?

Multi-Channel 98

Multi-Channel Customer Engagement Roadmap Engagement 98

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. It is a software solution that lets you collect and manage user feedback. The goal of the feedback software is to help you make data-driven decisions to improve your offerings and business.

2023 98

2023 Feedback Net Promoter Score Social Media 98

Totango

JULY 8, 2022

In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. What Does it Mean to Shift Right? . How to Shift Right . Shift Right with Totango .

Customer Journey 103

Customer Journey Customer Retention Touchpoint Demo 103

Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power. It starts with the cloud.

E-support 59

E-support B2B Competitive Advantage Customer Relationships 59

Comm100

JANUARY 5, 2022

However, the effectiveness of this channel can vary widely depending on the live chat software. The top 4 factors government agencies need in live chat software . Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub.

Government 76

Government 2002 Omnichannel Download 76

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Let’s get started! Suggest a few ways to connect.

Customer Success 98

Customer Success Blog Customers Feedback 98

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. Most customer service software programs have a “Saved Replies” feature. Text expansion software takes the idea of “Saved Replies” even further.

Customer Service 64

Customer Service Customer Service Representative Article Omnichannel 64

Totango

SEPTEMBER 20, 2022

Customer support enablement focuses on giving customer service teams the resources they need to deliver excellent support, such as training programs, knowledge databases, and customer support software. A knowledge base that includes community-sourced tips and tricks. Below are five of the most important tips.

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

ProProfs Chat

DECEMBER 17, 2020

Yes, there’s no doubt that the best possible live chat software helps you manage multiple chats and visitor queries simultaneously; but if not handled properly, operators can irritate your customers, which may also lead to losses. Tackle Commonly Asked Questions with Knowledge Base. Integrate Knowledge Base to Live Chat.

Social Media 94

Social Media Management Blog Definition 94

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. What is a knowledge management tool? What is a knowledge management tool? There are two main types of knowledge management systems.

Management 52

Management Document Presentation Information 52

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. A mobile survey tool is a software or application designed to create, distribute, and collect survey responses and feedback from respondents using mobile devices such as smartphones and tablets.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

ViiBE Blog

AUGUST 9, 2021

ViiBE Blog. Develop knowledge management. Building a knowledge management base for employees will help empower them to perform their jobs to the best of their ability. Using knowledge management tools like ViiBE with your CRM will help customer service interactions go as smoothly and efficiently as possible. .

Call Center 52

Call Center 2021 Contact Center Insurance 52