Eptica

AUGUST 19, 2020

For example, 59% of consumers surveyed for Eptica’s Agile Knowledge Guide said they would be more loyal in the future to companies that provide them with accurate, trustworthy information now. Applying the same logic to customer experience, some companies have created customer hubs. What would my mother think about this?

Net Promoter Score 82

Net Promoter Score Customer Centricity Chief Customer Officer Culture 82

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. TeamSupport’s Knowledge Base and ticket deflection feature helps enable customers to solve their own issues and shortens time to resolution. Our customers know the TeamSupport tool.

B2B 64

B2B E-support 2004 Download 64

Totango

MARCH 8, 2022

They host a Slack channel CS community as well as a Meetup Group, blogs, a newsletter, a job board and other resources. Interacting with a customer success community can benefit CS professionals by helping you network, get peer input on business and technical issues, and stay updated on your industry knowledge and skill set.

2022 115

2022 Customer Success White Paper Social Media 115

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. What is a knowledge management tool? What is a knowledge management tool? There are two main types of knowledge management systems.

Management 52

Management Document Presentation Information 52

Lithium

DECEMBER 21, 2020

led the way for this great blog about the new Splunk community. Want your community featured on the next Customer Stories Blog? This blog on Labels and Tags may be just what you need, plus all the great comments are filled with examples. Join the discussion from on whether it’s right for your team and how else to stay efficient.

Events 52

Events ROI Blog Article 52

ChurnZero

SEPTEMBER 29, 2023

Their engagement not only elevates their own knowledge but also strengthens the entire community. Support resource usage: Recognize customers for proactively seeking out support resources, such as a knowledge base or academy, as it shows an inclination to solve problems and increase utility.

Webinar 52

Webinar Workshop Feedback Customers 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are dedicated web-based customer service and support hubs. Knowledge repositories for your products or services (i.e. Simplifies your payment process A customer web portal is a secure and centralized hub that streamlines the payment process for each user. Relevant blog content. Mobile app.

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are dedicated web-based customer service and support hubs. Knowledge repositories for your products or services (i.e. Simplifies your payment process A customer web portal is a secure and centralized hub that streamlines the payment process for each user. Relevant blog content. Mobile app.

Document 52

Document Poor Customer Service Customers Management 52

Lithium

SEPTEMBER 14, 2020

led the way for this great blog about the new Splunk community. Want your community featured on the next Customer Stories Blog? This blog on Labels and Tags may be just what you need, plus all the great comments are filled with examples. Join the discussion from on whether it’s right for your team and how else to stay efficient.

Events 52

Events ROI Blog Article 52

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. The top 4 factors government agencies need in live chat software . CRM integration .

Government 76

Government 2002 Omnichannel Download 76

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. That’s where a customer service call center comes in.

Call Center 52

Call Center Customer Service E Commerce E-support 52

Method:CRM

MARCH 13, 2023

Essentially, it’s a dedicated hub where your customers can access information and services from your company. Some examples of how portals increase your customer engagement include: Knowledge repositories, like help resources and guides for your products or services. Informative blog content focusing on your target industries.

Customer Experience 90

Customer Experience E-support Customers Document 90

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Survicate

FEBRUARY 20, 2019

Walkthrough: Depending on their technical knowledge or understanding of your product, clients might ask your customer support for a live walkthrough. These cases are an invaluable source for creating relevant FAQ/knowledge base articles, or making sure they’re not caused by a usability issue. Feedback Hub. Speaking of….

Feedback 81

Feedback Management E Commerce Communication 81

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. In addition to these support methods, it’s crucial for businesses to create a comprehensive knowledge base with clear, objective responses and offer ticketing options. This hub offers structured learning for users to excel.

Insights 52

Insights Customer Experience Metrics NPS 52

Comm100

JANUARY 10, 2021

In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Most free live chat solutions have time constraints on this so as not to overburden the vendor’s data hubs, which means that you won’t have access to this data after a certain time period ago.

2021 52

2021 Social Media Measurement Reference 52

ViiBE Blog

AUGUST 19, 2020

These complex, busy hubs can greatly enhance a company’s customer experience. Companies can facilitate this by collecting feedback and providing knowledge management tools in the same location. To provide this dedicated, quality support by phone, many companies establish call centers. Consider your Organisational Structure.

Call Center 52

Call Center Average Handle Time Exceptional Customer Service Customer Satisfaction 52

Vanilla Forums

MARCH 9, 2022

Today we’re announcing the addition of Federated Search functionality with Vanilla, which puts Community at the center of your customer experience by bringing customer-facing systems together such as knowledge base articles, learning management courses, blog posts and more, into one central hub.

Blog 19

Blog Article Management Customer Experience 19

BirdEye

APRIL 5, 2023

In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Favorites Galore Wares Wonderland Wardrobe Hub All Things Attire Guise Getaway Shop Smartly Sheer Choice Finance name ideas A great finance business name should evoke a sense of trust, reliability, and expertise.

Government 98

Government Social Media Consulting Brands 98

Totango

JULY 24, 2020

To make the data you need to understand product usage easily accessible, you’ll need a customer data platform that collects information from multiple sources , brings it together in a hub, and provides context for that data. Provide Your Team with the Right Data.

B2B 62

B2B Customer Success Customer Centricity Voice of Customer 62

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. In an era where authenticity is paramount, inbound lead generation positions your brand as a reliable and knowledgeable authority in your industry. Social Media Engagement Social media platforms are bustling hubs of activity.

Social Media 52

Social Media Webinar Customer Centricity Events 52

Talkdesk

MAY 17, 2016

In the coming weeks, we will do our best to impart the knowledge shared at the premiere event in customer experience. This blog post will serve as a hub of our Opentalk content. Live and Post-Event Blog Coverage. Pre-Event Blog Coverage. LIVE: The Best of Opentalk Social Media. Product Announcements.

2016 40

2016 Events Social Media Omnichannel 40

delighted

MARCH 9, 2021

From how-to YouTube videos to tutorials to actionable blog posts, making information accessible and easy to find will yield an overall better customer experience. The resource hub includes detailed articles and step-by-step guides to support a self-service customer experience throughout every aspect of the CX surveying journey.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

LiveChat

NOVEMBER 16, 2018

Make Your Website Your Customer Service Hub. Content may be of many different types – blog posts, videos, white papers, case studies, and more. is definitely the blog post. What do your blog posts do? The beauty of blog posts is that they can be as flexible as you want them to be. They’re seething.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

SurveySparrow

NOVEMBER 10, 2023

In this blog, we will delve deeper into its meaning, benefits, limitations, and all that you need to know. Specific Target Audience : When studying niche or specialized groups, volunteer sampling allows researchers to connect with participants with unique knowledge or experiences related to the research topic.

Insights 52

Insights Social Media Demo Engagement 52

Totango

SEPTEMBER 18, 2020

This knowledge comes with a responsibility to act. As this information can be collected by any customer-facing member of your enterprise, it is important that all customer data is collected within and made available to all from a central hub. Customer success metrics should always lead to action.

Metrics 62

Metrics Customer Success Return on Investment Measurement 62

Optimove

JANUARY 27, 2022

I believe the level of integration across the different systems we have really opened the door to another dimension where we have pushed the whole marketing hub to a new level.” She] made a huge leap on [her] knowledge over the last year, helping the company achieve its goals.

Marketing 52

Marketing Omnichannel Multi-Channel Metrics 52

Natalie Petouhof

MARCH 15, 2016

Since then, Jive has developed a new hub set to connect clinicians in real-time. Private support center for peer insights: With Jive’s healthcare collaboration solution, clinicians can search for, ask and answer questions from their peers, and interact with knowledge base documents.

Healthcare 40

Healthcare ROI Events Document 40

Lumoa

NOVEMBER 3, 2022

We recently had a webinar hosted by That Cool Man Garen, where he covers the Lumoa Integrations Hub and how it can be used to pull over your own data, your competitors data, and own the market! and we can migrate your old account to a new one. Check it out now !

2022 83

2022 Webinar 2023 Events 83

Optimove

JANUARY 27, 2022

I believe the level of integration across the different systems we have really opened the door to another dimension where we have pushed the whole marketing hub to a new level.” She] made a huge leap on [her] knowledge over the last year, helping the company achieve its goals.

Marketing 40

Marketing Omnichannel Multi-Channel Metrics 40

Avaya

JUNE 22, 2016

Singapore is the hub for many tech multinationals’ regional operations, most of which have expressed excitement over the promise and potential of the Smart Nation. To remain competitive and responsive to customers, people and teams need to communicate with enough contextual knowledge to make decisions in real time.

Presentation 40

Presentation Connections Communication Innovation 40

Team Support

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). Knowledge Base: The TeamSupport Knowledge Base is populated with different types of content on a wide range of topics, from “How do I…?” Help Yourself.

White Paper 64

White Paper E-support B2B Webinar 64

Clarivate

JANUARY 14, 2022

Korea University promotes various projects to create a research-friendly ecosystem with a focus on social contribution through researcher-centric and practical research along with knowledge creation. In addition, we post the news on Instagram, Facebook and Naver blogs. What value do you see in the Highly Cited Researchers campaign?

2021 98

2021 Books Innovation Technology 98

Optimove

JUNE 30, 2022

We can do that by creating the knowledge needed to eventually make one of them a reality. And if you do it by using a multichannel marketing hub like Optimove, that automatically updates these audiences as your customer base changes, then all the better.??. The knowledge is out there. Welcome to 2027.?.

2027 52

2027 Marketing Fashion Return on Investment 52

Clarivate

DECEMBER 6, 2023

Cloud-based solutions, such as IPFolio from Clarivate , enable IP operation management from a flexible, centralized hub. of the EU population are Baby Boomers As a result, prioritization is needed for knowledge transfer, supporting non-traditional and diverse candidates, and focusing resources on training, upskilling, and outsourcing.

2030 59

2030 2024 2027 2023 59

Kustomer

FEBRUARY 29, 2024

Additionally, its knowledge hub or Help Center is relatively basic. Knowledge Base & Self-Service A comprehensive knowledge base empowers customers to find answers to FAQs independently, reducing the need for agent intervention and enhancing overall customer satisfaction.

E Commerce 52

E Commerce 2024 E-support Feedback 52