GetFeedback

JANUARY 24, 2019

In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. These tools prevent lost tickets, facilitate better communication, and ultimately make it possible for you to deliver the best customer experience you can. Robust customer survey tools.

Customer Experience 210

Customer Experience Net Promoter Score Effort Score Communication 210

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Product Expertise: Ensuring your team possesses in-depth knowledge of your products or services is another critical strategy. .

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) platforms. LMS Tools: Lessonly.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

ShepHyken

NOVEMBER 30, 2018

Are the tools easy to use? By establishing metrics for factors like “time spent in the knowledge base,” “screens to resolution,” or “questions to authentication,” you will learn what agents experience when supporting customers. This knowledge will, in turn, allow you to optimize backend tools and technologies.

Blog 95

Blog Omnichannel Average Handle Time Contact Center 95

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. A clear structure allows the customer to break up your explanation into manageable chunks. Element #1: Fast.

Blog 106

Blog Effort Score Interaction Article 106

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. High workloads, outdated or inadequate technological tools, and lack of adequate training are among the primary obstacles.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

TechSee

JULY 17, 2023

Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency. In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them.

Document 109

Document Interaction Presentation Customer Centricity 109

Call Experts

APRIL 8, 2024

As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?

Insights 52

Insights E Commerce E-support User Experience 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Comm100

FEBRUARY 15, 2022

These automation tools have been around for decades at this point, but only recently have they become sophisticated enough (in large part thanks to machine learning) to be useful for most companies. In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions.

Consumers 52

Consumers Blog Customer Service Social Media 52

SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. That’s what these tools can do. With that said, let’s take a look at some of the best no-code tools every business should have.

E Commerce 52

E Commerce Feedback E-support Demo 52

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. In short, agents, supervisors and contact center management can make better, more strategic decisions.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

ShepHyken

JULY 6, 2018

Product knowledge. Contests can last for as little as an hour, such as when a regional manager visits a store location, or as long as one month. Sales contests are tools you can use to align staff around store or company goals. Sales revenue. Promotions. High-margin products. New product lines. Loyalty and rewards programs.

Sales 71

Sales Blog Net Promoter Score Customer Experience 71

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Conversation analytics, speech analytics, sentiment analysis and automated quality assurance are tools used in analytical AI.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 58

Social Media Sales Advertising Connections 58

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

2018 59

2018 Blog B2B 2014 59

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management.

2023 52

2023 NPS Feedback Metrics 52

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools , people, or organization. A clear structure allows the customer to break up your explanation into manageable chunks. Element #1: Fast.

Blog 67

Blog Effort Score Customers Interaction 67

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. As a result of these drawbacks, users look for other alternatives.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement 2024 98

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Bridging this gap and managing expectations is a continuous challenge – but one that digital communication can significantly improve. In 2022, they launched two Comm100 AI Chatbots so they now can provide 24/7 support in both French and English.

Government 75

Government Communication Social Media 2022 75

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. Selecting a customer feedback tool Does it work for your needs?

2023 98

2023 Feedback Net Promoter Score Social Media 98

Kustomer

SEPTEMBER 4, 2023

If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.

Customer Service 98

Customer Service Contact Center Feedback Call Center 98

Bold360

DECEMBER 7, 2020

In this blog post, we’ll focus on phase 4, optimizing your support strategy. We spoke with Chris Savio (Manager, Product Marketing, LogMeIn), who literally helped write the playbook. How do self-service tools support optimization and improvement of customer support?

Multi-Channel 98

Multi-Channel Customer Engagement Roadmap Engagement 98

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Putting new employees on the firing line with no or limited training results in employees who have to hand customers off or plead no knowledge. People get so focused on policies, procedures, systems, and rules that they forget about a little tool called “common sense.” .

Customer Service 95

Customer Service Blog Customers Workshop 95

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Offer self-service functionalities through community and knowledge centers. Deliver in-app guidance and content aimed at prioritizing user adoption.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Totango

DECEMBER 7, 2023

Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise. The post Harmonizing sales and CS to drive revenue growth and deliver value (Part 2) appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 89

Sales NPS Customer Journey Customer Success 89

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

Blog 23

Blog B2B Social Media Metrics 23

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Totango

SEPTEMBER 20, 2022

To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers. Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives.

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base. COVID-19’s Double Whammy.

Call Center 95

Call Center Management Social Media Contact Center 95

Totango

NOVEMBER 1, 2021

Belinda Brooks, Customer Success Director at On24, talked about her experience leading a well-established CS team, while Maya Zippel, Enterprise Customer Success Manager at WalkMe, spoke from her perspective of leading a CS team that is just getting off the ground. 5 Key Takeaways. Need help leading your CS team?

Customer Success 98

Customer Success Webinar Leadership Communication 98