Kustomer

JUNE 5, 2023

A simple tool your business can begin using quickly and easily to help combat this issue and gain a competitive edge is live chat. In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat.

Customer Experience 98

Customer Experience Competitive Advantage Customer Satisfaction Communication 98

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. Many times, businesses want tools or resources that help their customers. 2. Answers queries and clears doubts, around the clock.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

GetFeedback

DECEMBER 4, 2018

But regardless of whether you’re part of a B2B or B2C service team, one thing’s for sure: if you offer live chat customer support , you can expect a downpour of live chat requests during the holiday season. On average, the number of live chat tickets rises by 67% during the holidays (starting in November).

Customer Service 259

Customer Service B2C B2B Customers 259

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Feedback 186

Feedback Effort Score Insights Information 186

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Live chat for immediate, real-time engagement Implementing live chat on government websites allows for immediate communication between citizens and government representatives.

Government 75

Government Communication Social Media 2022 75

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

Blog 91

Blog Travel Article Communication 91

GetFeedback

APRIL 17, 2019

If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website. And when you get your bearings with that, you can enhance your company’s presence on social media with tools like Hootsuite or Sprout Social.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

Customer Bliss

AUGUST 18, 2020

When you’re comfortable with tech, it becomes easier to work with different tools (email support software, internal collaboration tool, etc), keep track of daily workload, escalate issues and collaborate virtually with other teams. You could also create a small assessment about the tools/technical knowledge they’ll need on the job.

Customer Service 252

Customer Service Blog Customers Interaction 252

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Long lived conversations. The nature of emails and chats is that they generally start off anew. Shep Hyken.

Blog 125

Blog Customer Service Social Media Sports 125

ShepHyken

MAY 3, 2019

CX for Busy Lives. When considering why convenience has become a key differentiator, the answer is right in our faces: We all have busy lives; we’re all pulled in multiple directions all day long. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Blog 113

Blog 2011 Loyalty Definition 113

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. He and his team share tips about customer service and communication on the Userlike Blog. Element #1: Fast.

Blog 105

Blog Effort Score Interaction Article 105

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Customer Service 97

Customer Service ROI Apparel Customer Service Representative 97

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

ShepHyken

JUNE 16, 2017

We live in a digital world. Self-service, web chat and chat bots gain in popularity. While web chat is suited to simple information exchange, and self-service is ideal for transactional commerce, not all customer interactions are so straightforward. Shep Hyken. But which customer service medium is the most effective?

Blog 84

Blog Customer Service Interaction Communication 84

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Let’s explore what forms that technology can take.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

Team Support

JANUARY 22, 2024

One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Automation is the use of technology to perform tasks without human intervention.

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

ShepHyken

NOVEMBER 16, 2018

Nearly everyone is living two lives, an energetic online life, and an exhausting disconnected one. Social networking sites and live chat puts you directly before your customer; you can’t forfeit your customer to keep up your brand position. How and why has technology changed the way consumers behave?

Consumers 95

Consumers Technology Blog Chief Customer Officer 95

ShepHyken

DECEMBER 6, 2019

Live chat and co-browsing are two such solutions when used in combination can enable good and well-trained support agents to deliver the fast and personal support customers are looking for. Instead of wasting precious time asking what went wrong, agents will have the tools to help and guide customers right away. Here is how.

Blog 71

Blog Customer Expectations Article Customers 71

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

2021 98

2021 Social Media 2020 Loyalty 98

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Events 78

Events Healthcare 2022 Insights 78

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 81

Government 2022 2021 Document 81

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

ShepHyken

NOVEMBER 30, 2018

Are the tools easy to use? This knowledge will, in turn, allow you to optimize backend tools and technologies. If the majority of handle time for a particular issue is spent on “qualification” rather than “resolution” or “connection,” the issue is likely a simple transaction that does not benefit from a live agent conversation.

Blog 94

Blog Omnichannel Average Handle Time Contact Center 94

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. In this PeopleMetrics LIVE! PeopleMetrics LIVE! Can't attend the live a session? Sign up for more PeopleMetrics LIVE! No problem!

Feedback 118

Feedback CEM E-support Download 118

ProProfs Chat

AUGUST 14, 2020

And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently. 5 Ways to Optimize Customer Journeys Using Live Chat. Tweet this.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

ProProfs Chat

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

Social Media 94

Social Media Management Blog Definition 94

Team Support

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B B2C Customers Blog 89

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 76

Government 2002 Omnichannel Download 76

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. And while few ‘zero out’ to an agent right away these days, when they do request a live person, they expect an efficient experience.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Some of the ways to implement omnichannel customer support are: Live chat support Response time has proven to be an essential part of improved customer service. How do you measure customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Comm100

FEBRUARY 15, 2022

On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company. These automation tools have been around for decades at this point, but only recently have they become sophisticated enough (in large part thanks to machine learning) to be useful for most companies.

Consumers 52

Consumers Blog Customer Service Social Media 52

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

2022 82

2022 Customer Service Omnichannel 2021 82

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52