PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. As such, it’s imperative that your market research and CX programs operate as a joint package. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?.

Marketing 71

Marketing Customer Experience CEM Download 71

ProProfs Chat

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ?

Marketing 97

Marketing Feedback Customers Definition 97

InMoment XI

JULY 10, 2012

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack.

Blog 200

Blog 2006 Loyalty Article 200

InMoment XI

JULY 10, 2012

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack.

Blog 200

Blog 2006 Loyalty Article 200

InMoment XI

JULY 10, 2012

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack.

Blog 200

Blog 2006 Loyalty Article 200

2020 Research

SEPTEMBER 22, 2022

Market research technology falls under the umbrella of marketing technology (MarTech). Enterprises can use research technology to collect consumer data, then turn that data into actionable insights. Continue reading as we explore four reasons why market research software is critical in a recession.

Technology 52

Technology Marketing Consumers Social Media 52

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. While “loyalty” is generally a term associated with marketing, organizational behavior and employee development are not.

Customer Experience 529

Customer Experience Loyalty Advertising Leadership 529

SurveySparrow

APRIL 28, 2022

Well, one of these failures happened because of their poor market research. Yes, Coca-Cola’s highly ambitious product, C2, which was half regular and half diet coke, tanked badly as they didn’t ask the right questions to the right audience during market research. In this blog, we’ll cover: What is Market Research.

2022 52

2022 Marketing Customer Service Representative Advertising 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Insights 64

Insights Marketing Innovation Roadmap 64

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Brands are looking to AI to ramp up their marketing activities , taking what was once viewed as a science fiction fantasy and integrating it as a useful tool.

Customer Engagement 193

Customer Engagement Blog Engagement Marketing 193

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. They’ll answer and tell you where to focus your research!

Blog 207

Blog Social Media Leadership Events 207

PeopleMetrics

NOVEMBER 4, 2020

Is Voice of Customer (VoC) The Same As Market Research? What is the difference between Voice of Customer (VoC) and Market Research? Discover our award-winning Customer Experience (CX) blog: [link]. Do you need both? How can you use them together? In this edition of PeopleMetrics LIVE! , PeopleMetrics LIVE!

Voice of Customer 62

Voice of Customer Marketing Customer Centricity Books 62

2020 Research

OCTOBER 18, 2022

Every day, market research strategies evolve and improve, but so do consumer mindsets and attention spans. With these innovative strides come better insights, leading to stronger marketing strategies for your organization. We will cover: How to use online bulletin boards in market research. Review final designs. …or

Marketing 52

Marketing Presentation Connections User Experience 52

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog. Higher Logic Blog.

Blog 98

Blog Customer Success Consulting Metrics 98

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point.

Automotive 260

Automotive Management Social Media 2024 260

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

NetBase

DECEMBER 18, 2019

Brands love using market research to inform that next big offering or to explore their standing in a competitive category. But, market research in a bubble won’t cut it. And doing this requires a combination of customer experience understanding, market research, and deep consumer insight. It’s a lot.

Marketing 52

Marketing Insights Consumers Brands 52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

2022 52

2022 Blog Customer Success Definition 52

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. The Research Team – To become more efficient, contact centers need to be data-driven.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

Fox Metrics

AUGUST 14, 2020

However, maximizing your investment in analytics requires being up to date with industry trends and acquiring new tools to grow your market share. Google Marketing Platform (previously Google Analytics Solutions) 4. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Analytic talk 3.

Blog 93

Blog Social Media Retail Insights 93

ShepHyken

APRIL 5, 2019

When used correctly, chatbots have the power to enhance marketing, sales, customer retention and more. In the age of customer experience, chatbots could be a powerful new way for businesses to differentiate themselves and capture the attention of their target market. Irina Kirnos is a Product Marketing Manager at RingCentral in EMEA.

Blog 114

Blog Customer Experience Contact Center Customer Journey 114

Comm100

FEBRUARY 6, 2023

According to research compiled by CXINDEX , 86% of customers are willing to pay extra for a better customer experience, and 64% will recommend your brand if you offer an amazing experience. Research shows that over 80% of companies compete primarily based on CX. Doing this sends a message that you value your customer.

Financial 76

Financial 2023 Blog Customer Experience 76

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Four reasons why email is on the rise Despite the growth of new channels, research from Forrester demonstrates that email is still central to how consumers communicate with brands.

2019 65

2019 Blog 2020 Leadership 65

CustomerGauge

APRIL 20, 2017

In honor of this release, we’re launching a series of blog posts, aptly named, “Know Your… ”, to promote CX and NPS best practices. The post Know Your Survey: Voice of Customer and Market Research appeared first on CustomerGauge. This week it’s all about surveys.

Voice of Customer 72

Voice of Customer Marketing NPS 2017 72

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

2018 89

2018 Blog Average Handle Time 2019 89

ShepHyken

SEPTEMBER 13, 2019

In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . According to Forrester research , customers prefer knowledge bases over all other self-service channels. Hamzah Tariq is a Marketing Manager at Kayako. Be sure of your answers.

Blog 108

Blog Customer Experience Article Document 108

ShepHyken

DECEMBER 14, 2018

In our latest market research on cyber security , the majority of CX practitioners surveyed understood that secure data is a chief expectation among customers, with over 54 percent stating that it is “very important”. The post Guest Blog: Do customer experience teams take cyber security risks?

Blog 102

Blog Customer Experience Government Article 102

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. They let their customers fund medical research to help those in need. Over the years she has researched the loyalty strategies at top eCommerce brands and retailers. Shep Hyken .

Loyalty 118

Loyalty Retail Blog Loyalty Programs 118

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. The post Guest Blog: How to Create Customer Loyalty in the Healthcare Space appeared first on Shep Hyken. Shep Hyken.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

ShepHyken

FEBRUARY 16, 2018

While there is a considerable investment necessary to complete these research projects, some of the insights collected can have a direct impact on your brand identity and experience, thus impacting customer retention and satisfaction rates. Read Shep’s latest Forbes Article: How Zappos And Nordstrom Use Convenience To Create Confidence.

Blog 86

Blog Measurement Customer Centricity Article 86

CSM Magazine

APRIL 11, 2024

Here are some critical steps to consider: Market Trends : Understand the current trends in the real estate market to gauge pricing and demand. Property History : Research the property’s history, including previous sales, renovations, and potential issues. Identify Deal Breakers: Know what terms are non-negotiable for you.

Social Media 52

Social Media Document Transportation Communication 52

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Blog 70

Blog Customer Retention B2C Workshop 70

ShepHyken

NOVEMBER 16, 2018

With technological advancements, the market has seen a tremendous shift in consumer behavior. This implies we blossom with being dynamic and educated on the web, and ExactTarget Marketing content confirmed this from a research they did, whereby 91% of purchasers demonstrated that access to content across all gadgets was imperative.

Consumers 95

Consumers Technology Blog Chief Customer Officer 95

ShepHyken

NOVEMBER 29, 2019

According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. Users can consume your products/services without a browser, talk to a customer service agent, use your app during product research, and much more. Read Shep’s latest Forbes article: .

Technology 130

Technology Blog Customer Experience Social Media 130

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Categorie(s): Trends & Markets Understanding the customer is the start point of delivering excellence in customer service. Published on: June 10, 2022.

2022 120

2022 Banking Customer Journey Blog 120

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. You can find her on LinkedIn.

Social Media 52

Social Media Blog ROI Brands 52

Confirmit

FEBRUARY 16, 2017

Earlier this week we announced the winners of our 20 Young Market Researchers awards. The quality and range of young talent in the Market Research industry today is truly impressive and it was great to get a sense of the level of enthusiasm of the nominees and to learn about the fresh ideas that they are picking up and running with.

Marketing 40

Marketing Innovation Blog Technology 40