Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

Comm100

SEPTEMBER 19, 2022

For example, you can create a chatbot triggered when a customer leaves a certain page on your website or when they abandon their shopping cart. The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100. Natural Language Processing. Click here to learn more about Comm100 AI Chatbot.

Blog 61

Blog Social Media Customer Satisfaction Customer Relationship Management 61

Comm100

JUNE 15, 2022

For example, you may find that many users are exiting a particular page of your website before clicking the desired call to action or finalizing a transaction. The post Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program appeared first on Comm100. Push for change actively.

Blog 86

Blog Brands Customer Experience Net Promoter Score 86

ShepHyken

NOVEMBER 23, 2018

Element #1: Fast. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. To be good, a customer support interaction needs to be….

Blog 107

Blog Effort Score Interaction Article 107

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

2019 65

2019 Blog 2020 Leadership 65

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. Table of Contents 1. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11.

Blog 93

Blog Social Media Retail Insights 93

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Social Media 64

Social Media Reference Brands 2024 64

ShepHyken

FEBRUARY 2, 2018

The bride ended her review on Southwest’s page by writing, “I don’t think people give enough good reviews only bad reviews, and I wanted to acknowledge these people and that it meant a lot to me and my group. 1) Good customer service starts with a smile. And it all started with a commitment to great customer service.

Blog 85

Blog Customer Service Airlines Culture 85

BirdEye

OCTOBER 16, 2023

Yet only 25% of internet users ever go to the second page of Google. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

Management 110

Management Demo Brands Consumers 110

Comm100

FEBRUARY 15, 2022

In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions. Self-help customer support solutions can include FAQ pages, knowledge bases, in-depth tutorials, and more. The more technical or complex your products and services are, the more necessary FAQ pages and tutorials are as well.

Consumers 52

Consumers Blog Customer Service Social Media 52

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Enter the page details and submit.

Social Media 59

Social Media 2023 Document Demo 59

ShepHyken

NOVEMBER 10, 2017

Here’s how live chat simplifies the customer journey: 1. Proactively greets every website visitor. Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

ShepHyken

NOVEMBER 29, 2019

It also enables personalized content delivery through email and landing pages. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Customer experience has not been left behind. Use social media as a forefront of customer service. Final Words.

Technology 133

Technology Blog Customer Experience Social Media 133

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. These reviews are prominently displayed on your Facebook Page, and they provide valuable social proof that potential customers often seek before making purchasing decisions. Common places include: 1.

Retail 111

Retail Brands E Commerce Demo 111

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. How many more years until 1-800 numbers become obsolete? Shep Hyken.

Blog 93

Blog Technology Customer Service Management 93

ShepHyken

NOVEMBER 23, 2018

Element #1: Fast. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. To be good, a customer support interaction needs to be….

Blog 68

Blog Effort Score Customers Interaction 68

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 111

Marketing Social Media Advertising Workshop 111

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They go to the home page and wander around. Streamlining the Customer Journey. Know Before You Bot.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Eptica

JUNE 1, 2022

Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Share this page on: Tweet. Published on: June 01, 2022.

2022 118

2022 Blog Article Interaction 118

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

GetFeedback

APRIL 30, 2018

With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. Integrating a website survey into your site is as easy as pasting a few lines of JavaScript code into the body of each page you want your survey on. Blog Surveys.

Marketing 207

Marketing Feedback Document Blog 207

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. 1 for these dimensions. 1 is recommended for event cover photos to ensure that the image is displayed properly without additional cropping or stretching, which can distort the image.

2024 59

2024 Events Social Media Demo 59

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 Facebook accounts for 53.1%

Social Media 98

Social Media 2014 Advertising 2017 98

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Nothing personal.

Blog 66

Blog Social Media Article 2017 66

Eptica

JULY 2, 2021

Date: Thursday, July 1, 2021 Author: Pauline Ashenden - Demand Generation Manager How customer service needs to embrace change in housing associations. Our latest blog explores how best to tackle some of the key customer service challenges the sector is facing today. Share this page on: Tweet. Published on: July 01, 2021.

Customer Service 80

Customer Service 2021 Blog Article 80

Brandwatch CX

NOVEMBER 8, 2023

1) Hootsuite Hootsuite is one of the best free social media listening tools available and covers multiple social networks, including Twitter, Facebook, LinkedIn, WordPress, Foursquare and Google+. 4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages.

Social Media 98

Social Media Metrics Demo Measurement 98

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 59

Social Media Sales Advertising Connections 59

ShepHyken

SEPTEMBER 29, 2017

Here is a step-by-step playbook for leaders to optimize their company’s customer experience: STEP #1: Create a simple experience plan by answering three questions. For the front line team responsible for producing the experience, it’s necessary for everyone to be on the same page. Who is the customer for your experience?

Blog 54

Blog Measurement Interaction Article 54

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Read on Blog The post The Art of Customization – 6 Top Personalized Service Examples appeared first on Comm100.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

BirdEye

DECEMBER 8, 2022

Table of contents Choosing the right social media types for your business 1. Keep up with the latest trends 15 types of social media platforms you need to know 1. Community blogging 15. How to use them: Create a business page. Know your audience 2. Know your goals 3. Social networks 2. Social bookmarking sites 5.

Social Media 98

Social Media Brands Entertainment Connections 98

Kustomer

SEPTEMBER 4, 2023

In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy. Training is essential to getting all support agents on the same page from the start, but coaching uses different techniques and has a different purpose. Conduct 1:1 Coaching Feedback tends to get a bad rap.

Customer Service 98

Customer Service Contact Center Feedback Call Center 98

Eptica

JULY 1, 2022

Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. In our new blog we explain the differences between B2B and B2C customer service, and the best practice you need to drive success. Share this page on: Tweet. Published on: July 01, 2022.

B2B 71

B2B Customer Service B2C 2022 71

BirdEye

DECEMBER 5, 2022

If you’re not getting enough likes on your business’s Facebook Page, we’re here to help. This blog will show you how to get more Facebook likes in 12 simple steps. How to get more likes on Facebook 1. Use high-quality, engaging photos on your Facebook Business Page 5. Build a social media content strategy 2.

Social Media 97

Social Media Events Engagement Advertising 97

Brandwatch CX

JUNE 15, 2022

1) Hootsuite. Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. It all depends on your needs. 4) Buzzsumo.

Social Media 144

Social Media Metrics Demo Measurement 144

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

2024 78

2024 Innovation Customer Service Omnichannel 78

Totango

MARCH 21, 2023

Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook. Visit our events page frequently for future updates of where we’ll be. The post 3 ways to effectively scale your CS operation appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Journey Mapping 80

Customer Journey Mapping 2023 Metrics Customer Success 80

BirdEye

MAY 22, 2023

In this blog, we’ll explore referral template strategies and share examples. Instead of sending customers to a landing page asking for information, simply provide an easy way for your customer to send their friends the referral digitally. Offering them perks for sending their friends over is an effective technique to boost sales.

Social Media 96

Social Media Advertising Reference Banking 96