Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. In our latest blog we describe how you can increase your chances of a digital CX success by following a structured process that focuses on four key considerations. Share this page on: Tweet.

2022 148

2022 B2B Blog Article 148

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Avoid these 5 CX Leadership Traps!

2019 65

2019 Blog 2020 Leadership 65

GetFeedback

NOVEMBER 7, 2019

Here are 5 ways to win in the visual economy: No. 2: Feature at least 8 product images per product page. We didn’t pick the number at random—customers have stated that they expect upwards of 8 images per page to get acquainted with a product. Who knows, but hitting the “8 per page” benchmark today seems like smart money.

Social Media 249

Social Media Competitive Advantage 2016 2018 249

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

Eptica

MARCH 11, 2022

Based on the ContactBabel UK Contact Centre Decision Maker’s Guide 2022, our blog explains the challenges to effective quality assurance – and how they can be overcome. Learn more by reading the full blog on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Customer Service 126

Customer Service 2022 Blog Interaction 126

ShepHyken

NOVEMBER 23, 2018

Element #5: Accessible. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. Humans have a driving need to know why. Element #6: Empowered.

Blog 107

Blog Effort Score Interaction Article 107

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Blog 93

Blog Social Media Retail Insights 93

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Better Business Bureau 5. The challenge is that reviews don’t just magically appear. Facebook 3.

Retail 111

Retail Brands E Commerce Demo 111

Eptica

JUNE 15, 2022

Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Share this page on: Tweet. 5 factors that are driving the need for better digital customer experience. How are banks meeting changing customer service needs?

Technology 126

Technology 2022 Government Banking 126

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Share this page on: Tweet. 5 factors that are driving the need for better digital customer experience. How are banks meeting changing customer service needs?

2022 120

2022 Banking Customer Journey Blog 120

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Social Media 64

Social Media Reference Brands 2024 64

ShepHyken

MARCH 9, 2018

This is expected to grow, as over the next 5 years it has been predicted by Gartner that phone interactions will drop from 41% to 12% as consumers keep going digital [i]. The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken.

2018 75

2018 Blog Customer Service 2017 75

ReviewTrackers

SEPTEMBER 13, 2023

The study also revealed that the first 5-10 reviews determined if the customer made a purchase, which makes it even more crucial that you make testimonials a major centerpiece when someone makes a purchase decision. For example, the image above shows a SERP entry for a blog post on how to boost a business’s online presence.

Blog 128

Blog Information Article Feedback 128

ShepHyken

NOVEMBER 29, 2019

It also enables personalized content delivery through email and landing pages. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Customers get to experience a sense of ownership for the vehicle because they were involved in selecting it. . Final Words.

Technology 133

Technology Blog Customer Experience Social Media 133

Comm100

JULY 10, 2014

Thank you pages – pages that are displayed following the completion of a sale – are generally last on the list of content priorities for any brand or online retailer. A simple thank you page could be the difference between a customer that’s loyal for life and a serious decrease in potential profit. Include a Coupon.

Social Media 40

Social Media Sales Retail Brands 40

Eptica

MARCH 18, 2022

To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. Share this page on: Tweet. 5 factors that are driving the need for better digital customer experience. Read the full piece on our parent company Enghouse Interactive’s site.

Customer Service 122

Customer Service 2022 Presentation Customers 122

Eptica

APRIL 15, 2021

Date: Friday, April 9, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways collaboration tools benefit customer service. Read the full article exploring these key trends on the Enghouse Interactive blog. Share this page on: Tweet. Read the full article exploring these key trends on the Enghouse Interactive blog.

Customer Service 125

Customer Service 2021 Blog Article 125

Comm100

FEBRUARY 15, 2022

In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions. Self-help customer support solutions can include FAQ pages, knowledge bases, in-depth tutorials, and more. The more technical or complex your products and services are, the more necessary FAQ pages and tutorials are as well.

Consumers 52

Consumers Blog Customer Service Social Media 52

Eptica

FEBRUARY 7, 2022

Share this page on: Tweet. You might also be interested in these posts: 5 factors that are driving the need for better digital customer experience. Highlights from our customer service blog in 2021. Read the full article and watch the video here: Tags: contact centres, Microsoft Teams Categories: Trends & Markets.

2022 121

2022 2021 Blog Article 121

ReviewTrackers

SEPTEMBER 7, 2023

The study also revealed that the first 5-10 reviews determined if the customer made a purchase, which makes it even more crucial that you make testimonials a major centerpiece when someone makes a purchase decision. For example, the image above shows a SERP entry for a blog post on how to boost a business’s online presence.

Customers 123

Customers Blog Information Article 123

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Workshop 111

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Share this page on: Tweet. Read the full article on our parent company Enghouse Interactive’s site here.

2022 111

2022 Culture Blog Article 111

ShepHyken

NOVEMBER 10, 2017

Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. 5. Engages visitors with real-time proactive chat sessions. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They go to the home page and wander around. Next Level Social Media Management. Know Before You Bot.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

Eptica

NOVEMBER 4, 2021

Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Share this page on: Tweet.

Call Recording 123

Call Recording 2021 Omnichannel Blog 123

Eptica

FEBRUARY 14, 2022

Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation.

Customer Experience 133

Customer Experience 2022 Blog Customers 133

ShepHyken

NOVEMBER 23, 2018

Element #5: Accessible. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. Humans have a driving need to know why. Element #6: Empowered.

Blog 68

Blog Effort Score Customers Interaction 68

Eptica

OCTOBER 4, 2021

Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation. Click here to read the full article on our parent company Enghouse Interactive’s blog. Share this page on: Tweet. 5 ways to make your customer service more agile and flexible. Here’s what to consider.

Customer Service Strategies 120

Customer Service Strategies Customer Service 2021 Blog 120

ShepHyken

JULY 6, 2018

You can use the staff noticeboard for this, or an intranet page. They’re fun and effective, and I have seen them lead to sales revenue increases as high as 5%. The post Guest Blog: Using Sales Contests to Lift Customer Experience appeared first on Shep Hyken. Celebrate contest winners.

Sales 72

Sales Blog Net Promoter Score Customer Experience 72

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Nothing personal.

Blog 66

Blog Social Media Article 2017 66

Eptica

OCTOBER 2, 2020

In the second of our blogs based on insights from Contact Babel’s 2020-21 Customer Experience Decision-Makers’ Guide, sponsored by Enghouse Interactive, we look at the rising importance of CX to businesses and widening channel use by consumers, two key trends that are driving transformation in the sector.

Customer Experience 127

Customer Experience 2020 Call Recording Blog 127

BirdEye

OCTOBER 16, 2023

Yet only 25% of internet users ever go to the second page of Google. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

Management 110

Management Demo Brands Consumers 110

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Enter the page details and submit.

Social Media 59

Social Media 2023 Document Demo 59

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions.

Customer Service 120

Customer Service 2021 Events Customer Service Strategies 120

Eptica

AUGUST 29, 2021

Embracing cloud-based solutions gives the flexibility and agility to deliver peak customer success – read our latest blog on our parent company Enghouse Interactive’s site to find out more. Share this page on: Tweet. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy.

Customer Service 115

Customer Service 2021 Blog Customer Success 115

Eptica

OCTOBER 15, 2021

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Share this page on: Tweet. You might also be interested in these posts: 5 ways to make your customer service more agile and flexible.

2021 124

2021 Customer Service Strategies Interaction Communication 124