CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. He is a complete customer-centric growth mastermind.

2022 52

2022 Customer Success 2021 Consulting 52

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on blog linkedin twitter Why? "I

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Wootric

FEBRUARY 14, 2019

This is a Valentine to those people, and more specifically those people who work in CX. These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Did we miss an especially loveable CX expert?

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Beyond Philosophy

FEBRUARY 15, 2021

We hosted two interesting guests on a recent podcast that might have one of the most important new business jobs today. She had access to large-scale global tracker survey responses that numbered in the millions. Customers rated customer satisfaction metrics on a 5-point scale. appeared first on CX Consulting.

Financial 88

Financial Books Consulting Customer Satisfaction 88

SmartKarrot

JANUARY 5, 2022

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

SurveySensum

OCTOBER 27, 2020

She was recently named one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020 and is often featured as a speaker at conferences and Customer Success publications. . This week, in the SurveySensum CX Thought Leader Series , we had an insightful discussion with her about her Customer Success Journey.

Customer Success 59

Customer Success 2013 2014 Consulting 59

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. Repeatedly named on top CX expert lists over the years, including ICMI and others. CX Accelerator. Google Podcasts.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

SmartKarrot

MARCH 8, 2022

She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Annette Franz is the Founder and CEO of CX Journey Inc.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SmartKarrot

APRIL 13, 2023

In this blog, we will introduce you to some of the most influential and visionary account management leaders who are shaping the industry with their innovative strategies, thought-provoking content, and inspiring stories. As a key account manager, if you want to grow your customer base and help them succeed then follow his blog.

2023 11

2023 Management Consulting B2B 11

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Now, the company is a team of 14+ women, inspiring confidence in others.

2016 111

2016 2017 Customer Experience Social Media 111