Velaro

JULY 22, 2015

Customer engagement is being transformed by social media “buy” buttons and ecommerce live chat. Ecommerce live chat is great for customer engagement with site visitors who have a question or need some other assistance– but what about customers who just want to make a purchase and move on?

Customer Engagement 40

Customer Engagement Engagement Social Media 2013 40

Comm100

NOVEMBER 25, 2015

When the live chat going gets tough you might think to yourself, what do customers truly expect from me? But several live chat features make it easier than ever to anticipate customer pain points—and with proactive chat, you can dazzle customers by reaching out before they even think to make their way to the “contact” page.

Download 41

Download 2010 Customer Satisfaction Feedback 41

Optimove

OCTOBER 4, 2022

Users get an optimum app experience with reduced data usage and shorter loading times. Forbes, Medium, Uber, and Travajo, to name a few, are using PWAs to optimize the CX. Users can stream a movie, chat with their BFF, and edit their photos simultaneously. The results? And for brands? The Medium PWA. AI-powered apps.

2023 52

2023 2025 2024 Competitive Advantage 52

Kustomer

NOVEMBER 4, 2020

Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. Leveraging AI can help businesses better understand customers and deliver better CX, resulting in higher conversions and decreased cart abandonment. Automating manual tasks like tagging.

2021 52

2021 Customer Experience E-support Omnichannel 52

ProProfs Chat

DECEMBER 11, 2020

There are multiple customer satisfaction metrics that your business can use to get answers to questions like “Is my customer satisfied?” Don’t worry, we’ll help you understand each of these aspects in detail in this blog piece. You can use a live chat to make that happen for your customers. That’s not all.

Customer Satisfaction 98

Customer Satisfaction Metrics Measurement Net Promoter Score 98

SmartKarrot

FEBRUARY 16, 2022

Enhancements in CX can reduce customer attrition by 10 to 15%, raise offer win rates by 20 to 40%, and reduce customer service costs by up to 50%. How are businesses retaining customers using customer experience? Gen Zers and Millennials are among the majority of people shopping online via various channels.

2022 10

2022 Customer Experience E Commerce Social Media 10

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Convinced now?

2022 79

2022 Average Handle Time Exceptional Customer Service 2015 79

ViiBE Blog

JANUARY 15, 2021

Quality of experience, more so than price, is the key metric that customers use when choosing products. Companies using co-browsing see annual improvement of 5.1% These solutions are easy to use: Co-browsing is supported by WebRTC and operates browser-to-browser. No cart left behind: Higher sales conversion rates.

2021 52

2021 Omnichannel Customer Satisfaction Average Handle Time 52

ViiBE Blog

JANUARY 15, 2021

Quality of experience, more so than price, is the key metric that customers use when choosing products. Companies using co-browsing see annual improvement of 5.1% These solutions are easy to use: Co-browsing is supported by WebRTC and operates browser-to-browser. No cart left behind: Higher sales conversion rates.

2021 52

2021 Omnichannel Customer Satisfaction Average Handle Time 52

Comm100

JUNE 13, 2018

After all, it’s never too early to get ready for the shopping season. While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 percent begin shopping before September. Ready to put on your holiday best?

E Commerce 52

E Commerce E-support Social Media Retail 52

Comm100

FEBRUARY 5, 2018

This makes it difficult for customers to shop for the software that would be most appropriate for their business. This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Live Chat Software. CRM Software. PR Software.

Social Media 48

Social Media Customer Engagement Engagement Marketing 48