BirdEye

MARCH 5, 2024

” SGE provides a clear summary of current events tailored to your interests and understanding. It’s like having a personal research assistant who truly gets you, saving you time and frustration while leading you to the perfect information. You wonder, “What’s happening in Ukraine?”

Presentation 58

Presentation Demo Events Social Media 58

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Additionally, it allows you to scan text responses for sentiment analysis, trend alerts, behavior forecasting, and research data reports.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Brad Cleveland Blog

NOVEMBER 11, 2016

Sharpen has pulled together research and articles from various sources to summarize opportunities for improvement in customer service.

Customer Service 20

Customer Service Article Customers Contact Center 20

Brad Cleveland Blog

NOVEMBER 11, 2016

Sharpen has pulled together research and articles from various sources to summarize opportunities for improvement in customer service.

Customer Service 20

Customer Service Article Customers Contact Center 20

Kustomer

SEPTEMBER 12, 2023

In this blog, we’ll delve into generative AI examples, how it’s used, why AI in customer service is important and how you can optimize these tools that are already at your disposal. Our newly introduced AI Labs app offers two new agent assistance features: text enhancement and conversation summaries. What is Generative AI?

Social Media 52

Social Media 2023 Consumers Demo 52

ShepHyken

FEBRUARY 18, 2024

Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program. It’s actually a summary of a special report, which you’ll have to download. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. BONUS Will AI Take Over The World?

2024 61

2024 Article Customer Service Net Promoter Score 61

Beyond Philosophy

FEBRUARY 1, 2024

Listen to the podcast: Customer research is an essential part of managing their experiences to foster customer loyalty. However, many firms look at customer research as a one-and-done project. Then, I get to tell them that their research is out of date, and they need to update it. It’s also easy to use.

Consumers 78

Consumers Customers Download Presentation 78

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Research shows that 48% of customers prefer direct communication from businesses through text messages. Moreover, text messaging has a 209% chance of receiving a response.

Insights 95

Insights Net Promoter Score Events Feedback 95

2020 Research

OCTOBER 25, 2022

Collect consumer insights through a well-crafted market research strategy and achieve deeper intelligence on your audience. Qualitative research is essential to your plan, but which should you select; digital or in-person qualitative? In this blog, discover the pros and cons of both digital and in-person qualitative research.

Travel 52

Travel Banking Presentation Consumers 52

BirdEye

SEPTEMBER 11, 2023

And most businesses spend a lot of money on market research, third-party surveys, mystery shoppers, and focus group discussions to understand their market. This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business. Sometimes, a compact summary can do wonders.

Feedback 58

Feedback 2023 Management Social Media 58

Ascribe

SEPTEMBER 16, 2023

Marketing research has traditionally been hesitant and slow to adopt change as an industry. To increase the value of these tools, researchers will benefit from understanding them and what they can do to help now and in the future to satisfy the ever-increasing demand for lower costs, greater efficiency and faster and better insights.

Social Media 52

Social Media NPS 2022 Insights 52

BirdEye

MARCH 24, 2023

This can include researching new markets, developing strategic partnerships, identifying potential merger and acquisition targets, and exploring new revenue streams. Write blogs that educate your audience about your company and boost consumer confidence in your brand. YouTube is the largest online video platform.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Refer to our detailed blog on how to start a successful referral rewards program. Explore detailed strategies on healthcare marketing blogs.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Optimove

DECEMBER 28, 2023

Our research reveals that 63% of consumers say they can identify when marketing AI is at play. In Summary: Embracing responsible AI implementation, moving beyond superficial metrics, and monitoring and adapting to trends are key considerations for staying ahead in 2024.

Marketing 69

Marketing 2024 Social Media Download 69

CX Workout - Ideas Blog

AUGUST 12, 2020

New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health. In this presentation summary, you’ll learn: The importance of truly listening to customers. What is the personal impact of the COVID 19 crisis on consumers’ physical and mental health?

Brands 52

Brands Presentation Consumers Measurement 52

SurveySparrow

MAY 31, 2023

Thus, this blog post will outline the best practices for streamlining the payment process and go over how to design an order form with sample templates. Order Summary At last, present a summary of the order, including itemised details, quantities, and costs. Sign up below.

Sales 52

Sales E Commerce Customer Satisfaction Feedback 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Mckinsey’s research suggests that about one-fifth of sales teams can benefit from automating certain tasks, and AI can definitely play a strong role in that. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 110

Sales 2023 Demo Social Media 110

Bob Hayes

SEPTEMBER 11, 2017

Researchers show that people think that surveys are too long (12%) and ask too many personal questions (16%). Research suggests that we may be 1) asking customers the wrong (e.g., CX professionals typically rely on these self-reported loyalty metrics. Customer surveys are too long. Additionally, 21% are too busy to take them.

Loyalty 101

Loyalty Metrics Customer Relationships Call Center 101

2020 Research

OCTOBER 18, 2022

Isaac Rogers: “There are a lot of people leading insight practices, or members of management at research agencies, that have experienced nothing but a positive economic outlook for the last 10-12 years […] but change is on the economic horizon, and a lot of people have never been through this.”. Isaac Rogers added: . “If

Social Media 52

Social Media Consumers Webinar Financial 52

Oracle

JANUARY 17, 2018

Following is a brief summary of content formats that will be paramount in 2018. A recent study co-sponsored by Livestream and New York Magazine shows that 80% of brand audiences would rather watch live video from a brand than read a blog, and 82% prefer live video from a brand to social posts. Live video. billion by 2025.

2018 52

2018 Marketing 2025 Magazine 52

GetFeedback

SEPTEMBER 7, 2018

You’ve already done a lot of research on why you need a strong VoC program at your company. Help you visualize feedback through user-friendly dashboards and summary reports. But if you’re not employing a market research firm or rewarding customers grandly for their feedback, 20 questions is just unrealistic. Email integration.

Net Promoter Score 150

Net Promoter Score Feedback Insights Financial 150

Kustomer

APRIL 21, 2022

It was such a great summary of this topic that I want to just give you a little bit of an overview. Some of the takeaways I got, if you want to see more on it, you can check it out on the Kustomer blog. One way to build trust is to back up any claims you make online with those reviews in independent research. Where do you go?

Social Media 98

Social Media Brands Loyalty Marketing 98

SurveySparrow

JUNE 29, 2022

Here’s what we’ll cover in this blog: What is participant observation? As the name clearly suggests, participant observation is a research method where the researcher or survey conductor studies a target market or participant group in multiple ways, like observation, interviews, or actively living in their group.

Definition 52

Definition Sports 2009 Books 52

BirdEye

OCTOBER 12, 2023

This blog has the 7 strategies for managing negative customer reviews. Research suggests that any starred review below 4 might turn off future customers. Read our blog about handling negative reviews to turn dissatisfied customers into loyal ones. We’ll even show you how to turn negative customer reviews into positive branding.

2023 58

2023 Feedback Demo Consumers 58

Bob Hayes

SEPTEMBER 18, 2017

Potential respondents were invited to complete a survey on customer analytics best practices via the researcher’s blog and social media profiles. It appears that fewer than half of customer programs adopt analytics practices related to advanced research activities (e.g., Summary and Conclusions. click image to enlarge).

Loyalty 113

Loyalty Competitive Advantage White Paper Social Media 113

Peter Lavers

FEBRUARY 20, 2019

As a recognised CX influencer they invited me to a Roundtable event to give me and others a sneak preview of the findings and the opportunity to meet and discuss the big issues with its researchers and authors. The full report is 145 pages, and there’s an excellent Executive Summary that you can download.

Chief Customer Officer 40

Chief Customer Officer 2019 B2B Download 40

CSM Practice

FEBRUARY 24, 2020

While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. A research by Gallop found that fully engaged customers are 23% more profitable than the average customer. READ our Customer Success BLOG: [link]. 4. Engagement Activity. About Irit Eizips.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Beyond Philosophy

DECEMBER 23, 2015

Canva.com had an interesting blog post that addressed these emotional responses. As a quick summary of the post they were: Asking a person to do a favor makes them like you more because they assume you are the type of person that’s worth a favor. And in nearly every situation the answer to what is driving behavior is emotions.

Social Media 74

Social Media Consulting Blog Books 74

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. So, you’re on the hunt for some fantastic alternatives to SoGoSurvey? You’ve come to the right place!

2023 52

2023 Multi-Channel Document Feedback 52

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Is it Time to Do Away with Market Research Departments? Many people were working from home this year, were you?

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Amity

JUNE 15, 2017

In this blog, I am going to share three ways to achieve proper segmentation, which will help you move towards efficiently scaling your customer success team. #1: Regardless of the method you choose, it is important to validate your segmentation process with a well-developed scientific research process. 1: Value Segmentation.

Customer Base 73

Customer Base Customer Journey Customer Success Webinar 73

Clarivate

MAY 26, 2022

It forms part of our Research Smarter series. . Researchers worldwide are increasingly reliant on literature reviews. That’s because review articles provide you with a broad picture of the field, and help to synthesize published research that’s expanding at a rapid pace. How do you write a narrative literature review?

Definition 119

Definition Reference Blog Document 119

CSM Practice

FEBRUARY 24, 2020

While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. A research by Gallop found that fully engaged customers are 23% more profitable than the average customer. READ our Customer Success BLOG: [link]. 4. Engagement Activity. About Irit Eizips.

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

CSM Practice

FEBRUARY 24, 2020

While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. A research by Gallop found that fully engaged customers are 23% more profitable than the average customer. READ our Customer Success BLOG: [link]. 4. Engagement Activity. About Irit Eizips.

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

Storyminers

AUGUST 28, 2017

Oracle , in its recent “ CX FACTOR PROGRAM ” has done much of that research for me (and for you). I’m always curious about what makes leaders of customer experience and transformation projects invest in what’s new. I was invited to ask questions of the customer experience leaders on their success tactics.

Brands 140

Brands Healthcare Roadmap Events 140

COPC

JUNE 9, 2023

Welcome back to our Balanced Scorecard Blog Series! Global Employee Engagement Research Report 2022 a. Summary Implementing a balanced scorecard can help organizations mitigate the frenetic nature of operations. Coaching Observation Observation is of paramount importance in ensuring effective coaching.

Management 52

Management Metrics Average Handle Time 2022 52

SurveySparrow

MAY 18, 2021

And to analyze the market, the two most powerful tools are – Primary Research and Secondary Research. Secondary Research is when researchers use information and facts published from previous primary research. But what is primary research? Well, this blog will talk about primary research in detail.

Entertainment 52

Entertainment Marketing Information Feedback 52