Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. Click here to read the blog. Click here to read the blog. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ShepHyken

MAY 4, 2018

The digital marketer may see the website as the key to producing a great customer experience, while the customer service pro may see training and culture as the keys to customer experience. They both are, because the reality is that there are three essential stages of customer experience: before, during and after the sale. Who’s right?

Blog 79

Blog Customer Experience Advertising Sales 79

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Blog 98

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Additionally, he executes on challenges and maintains a forward-thinking mindset aligned with the organizational mission and vision.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

BirdEye

MARCH 4, 2024

Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. Drive more revenue.

Marketing 111

Marketing Multi-Channel Events Demo 111

Experience Investigators by 360Connext

NOVEMBER 20, 2014

While with traditional enterprise sales the customer is paying for a one-off purchase that may or may not go hand-in-hand with an annual service fee, SaaS companies are constantly having to cultivate the customer relationship if they are to stay in business. Success means moving the relationship beyond the sale.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. This gives you a Net Promoter Score that serves as a customer satisfaction baseline.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

BirdEye

NOVEMBER 21, 2023

In some ways, the transformative process of gem cutting is similar to the journey of jewelry store marketing. You must get clear on who you’re marketing to, win their trust, and convince them to purchase. Table of contents What is jewelry store marketing? The tricky part is that there’s no “right” way to do it. Watch a demo now.

Marketing 111

Marketing Social Media Advertising Events 111

BirdEye

MAY 24, 2023

Types of referral programs Setting up a referral program 7 popular referral incentive ideas FAQs about referral program ideas Boost sales with your referral program ideas Do referral programs work? According to research, up to 78% of marketing experts agree word of mouth is the ultimate strategy to get more leads.

Social Media 98

Social Media Reference Sports Sales 98

ShepHyken

MAY 25, 2018

Marketing has always been about pushing products, and service has been about solving problems, but that’s an outdated outlook. We can only create an excellent experience when we understand what’s going on with each specific individual – their context – and align our approach. Focus on the context – not the function.

Customer Relationships 74

Customer Relationships Blog Call Center Presentation 74

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. That is why businesses invest in developing buyer personas before they get out there in the market. You may also know them as customer, audience, or marketing personas.

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

Upstream Works

DECEMBER 6, 2021

We’ve discussed the importance of digital channels in this previous blog post. Align the Entire Business on the CX Strategy. A holistic approach to CX means that all business units should be aligned when deploying new tools for customer engagement. Here are three key considerations for moving forward.

Contact Center 78

Contact Center Call Center Touchpoint Social Media 78

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Because the challenge is to prioritize which one – how to identify the one that has the biggest impact or aligns with the business goal.

Roadmap 52

Roadmap Feedback Demo Customers 52

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

MAY 15, 2023

In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. When businesses use social media to communicate with their prospective customers and sell directly to them, the sale becomes a product of social selling. Table of contents What is social selling?

Social Media 97

Social Media B2B Multi-Channel Sales 97

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis. Market Share and Customer Success. Customer Retention.

Customer Experience 52

Customer Experience Retail 2023 2022 52

ShepHyken

NOVEMBER 10, 2017

In addition, and because of chat support aligning with fast-paced lifestyles, live chats have a better chance of succeeding with both prospective and existing customers to drive revenue growth. A digital marketing consultant, he has experience in things including branding, promotions and page optimization, along with research and strategy.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

BirdEye

APRIL 28, 2023

If so, then effective insurance marketing strategies are the way to go. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. You can also expand your referral program through affiliate marketing.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

BirdEye

NOVEMBER 7, 2023

In this blog post, we’ve delved into text abbreviations and their usage. Right approach Customer: "When is the sale ending?" Business: "The sale's end date is TBA! Effective SMS marketing By using abbreviations while promoting, you can ensure that your messages are concise yet compelling. Stay tuned for updates."

Social Media 116

Social Media Communication ROI Sales 116

ShepHyken

APRIL 27, 2018

An e-commerce site always needs to be tweaked and fine-tuned to align with ever-evolving business needs and customer expectations. Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone. It just happens. – Shep Hyken. Utilize Social Media.

E Commerce 81

E Commerce Blog Social Media User Experience 81

Totango

JULY 31, 2020

In fact, 60% of the audience stated they’ve lost accounts because they were unaware that their key stakeholders and influencers were not aligned or left the organization. Lucid unites buyers and sellers of survey samples in over 90 countries – bridging the divide between global questions and human answers.

Engagement 104

Engagement Events Customer Success 2020 104

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Design a welcome screen that aligns with your brand and target demographic. The solution?

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. You can find even more of Tim’s answers on the CXology blog here. You can find even more of Tim’s answers on the CXology blog here. Q: Is there a proven strategy for engagement and continual alignment?

Sales 52

Sales Customer Success Webinar Tourism 52

Integrity Solutions

APRIL 16, 2021

Most businesses like to say they’re customer-centric, but in many cases, it only applies to a specific function or department, like sales or customer service. Even then, we often see that there’s really a product-focused or sales-driven mindset that’s influencing how people behave.

Customer Centricity 121

Customer Centricity Culture Competitive Advantage Customers 121

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships. Create a Customer Advisory Board for Your Company.

Customer Success 69

Customer Success Marketing Social Media Events 69

Retently

FEBRUARY 21, 2024

surveys are critical tools for uncovering this information, directly influencing your marketing strategy and budget allocation. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. How did you hear about us?” How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. Looking for a different integration?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

BirdEye

MARCH 29, 2024

This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Sales Advertising Connections 59

Totango

JUNE 21, 2023

The cross-functional nature of customer success As we continue to redefine the landscape of customer success (CS), one thing is clear: the customer journey is a collaborative endeavor that involves marketing, sales, customer success, and product teams.

Communication 83

Communication Customer Success Customer Journey Webinar 83

Feedbackly

MARCH 1, 2024

Brands that are serious about delivering a better customer experience and retaining their position in the market will focus a lot on understanding customers at an emotional level, taking feedback seriously, and aligning their strategies with the values endorsed by their clientele. This is where the gold lies. Would like to learn more?

2024 59

2024 Metrics Webinar Brands 59

BirdEye

DECEMBER 28, 2023

Geofencing marketing works similarly – It’s like setting up invisible storytelling corners around a business. This digital marketing method ensures that the right message reaches the right person at just the right spot. This digital marketing method ensures that the right message reaches the right person at just the right spot.

Marketing 59

Marketing Advertising Social Media Events 59

ShepHyken

SEPTEMBER 29, 2017

An amazing interaction – or magic moment – can seed thousands or millions of future sales. Start with the interactions that you recognize as mission-critical to your operation: marketing, customer service, sales, service delivery, product features, etc.

Blog 54

Blog Measurement Interaction Article 54

Feedbackly

AUGUST 17, 2023

If you want to find whether your brand’s appeal makes a good first impression or customers find the after-sales service satisfactory, EVI® can help. It’s also noteworthy that fostering a strong emotional engagement with your customers can help you increase your competitiveness in the market.

Touchpoint 98

Touchpoint NPS Metrics Omnichannel 98

BirdEye

OCTOBER 27, 2023

Start mass texting and email marketing 4. Get active on social media marketing 5. Capitalize influencer marketing 8. Focus on video marketing 9. Have gated content For a deeper dive into these strategies, read through our detailed blog. Read the blog to find out how. Get granular with PPC ads 6.

Social Media 59

Social Media Multi-Channel Advertising Customer Retention 59

Optimove

NOVEMBER 21, 2023

Why It Matters: To create a shopping experience that’s truly engaging and personalized, marketers have to start with the customer. Incorporate these Customer-Led Marketing tactics into your product recommendation strategy and watch customer lifetime value improve. Opti-X enables real-time product recommendations that are spot on.

Sales 72

Sales Social Media User Experience Consumers 72

BirdEye

MAY 15, 2023

But creating such a plan isn’t easy — it requires knowledge of marketing techniques, research into customer behavior, and understanding how people interact with brands. A successful brand strategy extends beyond just the prospect of sales and earnings. You’ll also want to know the latest market trends and industry advancements.

Brands 98

Brands Social Media Communication Consumers 98