BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

2024 52

2024 Marketing Demo NPS 52

BirdEye

MAY 30, 2023

To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. This is known as longevity.

Insights 95

Insights Net Promoter Score Events Feedback 95

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. Why Look For InMoment Alternative?

2023 52

2023 NPS Feedback Metrics 52

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook. Giving them the tools to do this better and faster will help businesses increase job satisfaction.

Sales 110

Sales 2023 Demo Social Media 110

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

2024 52

2024 Feedback Culture Demo 52

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customers Retail 83

SurveySensum

OCTOBER 9, 2023

But every tool has its limitations. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. It’s not always guaranteed that a tool will grow with your business. Let’s get started.

2023 52

2023 Multi-Channel Demo Feedback 52

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. You can automate review collection by getting your customers to sign up for special offers via text. Add Birdeye’s restaurant reputation management tool to your tool kit.

Management 108

Management Social Media 2007 Reference 108

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

SurveySparrow

JANUARY 29, 2024

In fact, asking the right survey questions can streamline data analysis. This blog will focus on four types of AI survey questions that will help you get precise customer data. AI surveys are dynamic tools that intelligently interact with respondents. Sentiment Analysis Sentiment analysis is almost like having a sixth sense!

NPS 52

NPS Customers Information Demo 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

2023 52

2023 NPS Multi-Channel Feedback 52

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. Selecting a customer feedback tool Does it work for your needs?

2023 98

2023 Feedback Net Promoter Score Social Media 98

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. Let’s explore the different AI tools for writers and see how it improves content creation today.

Social Media 98

Social Media Advertising Brands Blog 98

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. This analysis covers 600,000 surveys from 2008 in one vertical market. Each time a technician came out, I received a text message before the scheduled appointment with the ETA of the tech’s arrival and a picture of the text.

Communication 98

Communication NPS Net Promoter Score 2008 98

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B 2023 Feedback NPS 52

SurveySparrow

JULY 26, 2023

In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. The Voice of Customer (VOC) solution refers to businesses’ comprehensive set of tools, techniques, and processes to effectively capture, analyze, and act upon customer feedback and insights.

Voice of Customer 52

Voice of Customer Social Media Competitive Advantage Customer Centricity 52

Ascribe

APRIL 9, 2020

What is Text Mining Businesses collect many types of text data, but it’s difficult to get value out of this information when manual handling is required to process it. It’s impossible to perform these duties at a scale that many companies require when you rely on manual processing, but text mining technology provides the automation.

Technology 40

Technology Information Blog 40

Team Support

JULY 8, 2020

In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

B2B 86

B2B Net Promoter Score NPS 2017 86

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization.

2023 52

2023 Net Promoter Score NPS Feedback 52

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. So, without further delay, let’s dive into the top 7 in-app survey tools. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. That’s not it. 5) Doorbell.io 5) Doorbell.io Not just that.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

Thematic

SEPTEMBER 16, 2019

You could spend long hours sorting through walls of text, creating spreadsheets of themes and sentiments , and manually coding each open-ended question. Or you could spend hundreds of thousands of dollars to buy expensive text analysis software that requires a lot of specialist work on the backend — without much actionable output.

NPS 84

NPS Feedback Measurement Airlines 84

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

B2B 52

B2B 2023 Feedback Multi-Channel 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 28, 2023

And not just that, we’ll be offering practical solutions to help you optimize these powerful tools for maximum benefit. Make sure that elements like text size, buttons, and drop-down menus are not just functional but also user-friendly on smaller screens. Keep text, rows, and column length to a minimum.

Customer Service 52

Customer Service Feedback Customer Satisfaction Multi-Channel 52

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. Are there any pain points that need addressing?

B2B 52

B2B Feedback NPS Demo 52

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Customer Success 98

Customer Success Blog Customers Feedback 98

GetFeedback

FEBRUARY 4, 2019

Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Here’s how we do this: Immediately after a live chat ticket is closed, a survey is rendered in the same text box that the chat took place in. GetFeedback is definitely an amazing tool!

Feedback 186

Feedback Effort Score Insights Information 186

SurveySensum

APRIL 21, 2023

The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

Lumoa

MARCH 6, 2023

Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Insights 83

Insights Webinar Feedback Innovation 83

Lumoa

MARCH 6, 2023

Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Insights 83

Insights Webinar Feedback Innovation 83

Ascribe

AUGUST 29, 2022

Choosing the Right Text Analytics and Sentiment Analysis Tool to Analyze Your Open-Ended Responses. Ascribe CX Inspector was designed to meet the need for an efficient text analytics tool. Driven by Sentiment and Topic Analysis. Analyze Large Amounts of Open-Ended Responses from Datasets Quickly and Easily.

Advertising 40

Advertising Customer Satisfaction Insights Innovation 40

TechSee

JUNE 25, 2019

For example, the technology can identify patterns that indicate a customer’s intent based on web activity or text and route the call or chat to the appropriate agent. Text/NLP analysis. These tools include call prioritization, customer identification, recommendation engines and smart agent monitoring and training.

Technology 122

Technology Customer Service Contact Center Call Center 122

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

Insights 52

Insights E Commerce E-support User Experience 52