BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. But are you showing up in those search results? Online and offline, conversations about your restaurant business are happening.

Management 109

Management Social Media 2007 Reference 109

GetFeedback

FEBRUARY 6, 2019

Before you know it, the day arrives. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. How would you rate the speakers? Don’t wait!

Events 276

Events Feedback 2014 Presentation 276

ShepHyken

NOVEMBER 29, 2019

People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. So, what part does technology play in this?

Technology 130

Technology Blog Customer Experience Social Media 130

ChurnZero

DECEMBER 29, 2020

Like a box of chocolates, you never know what you’re gonna get during life in the pandemic. Isolating at home felt like being stuck in your own glass case of emotion. Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us. Top 10 Blog Posts from 2020. Some of us slowed down.

2020 98

2020 Blog 2021 Chief Customer Officer 98

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. This uptick in online reviews comes after a challenging period in 2022 when the pandemic led to business slowdowns and a drop in online feedback.

2024 111

2024 Automotive 2023 Healthcare 111

Lithium

APRIL 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Hello Atlas members! Sign up today ! Release Notes : The Khoros Care Release for version 24.04.1

2024 52

2024 Webinar Roadmap Events 52

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

Insurance 111

Insurance 2023 Financial Feedback 111

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually. Customer check-ins. Escalations. Invitations to events.

Customer Success 108

Customer Success Webinar Seminar Events 108

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. It is like pouring sugar in your coffee with one hand while adding vinegar with the other. The result? A bitter mess that nobody enjoys.

Customer Service 52

Customer Service Marketing Touchpoint Demo 52

ShepHyken

AUGUST 11, 2017

You know them – they are the brands you love. They’re the ones that constantly experiment to add customer value either by either reducing the friction of buying from them or offering new products and services that fill your unmet needs. So how do you get customer obsession to start at the top? Stories move people.

Blog 92

Blog Net Promoter Score Customer Centricity Feedback 92

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. If you can’t find the time to do this consistently, you’ll miss opportunities to tout authentic third-party validation. Automated review sharing streamlines the process of promoting customer feedback on social media.

Social Media 110

Social Media Brands Multi-Channel Demo 110

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

Feedback 52

Feedback Competitive Advantage Social Media Customers 52

ShepHyken

FEBRUARY 2, 2018

What comes to mind when you think of a bachelorette party? Thanks to a few meaningful acts of kindness by Southwest Airlines, her flight to her bachelorette party became a memory worth treasuring. Thanks to a few meaningful acts of kindness by Southwest Airlines, her flight to her bachelorette party became a memory worth treasuring.

Blog 85

Blog Customer Service Airlines Culture 85

Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. These three questions will start the right conversations to choose the perfect NPS software for your company. Is it time for you to hire one?

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

JANUARY 25, 2023

Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand. Be professional in your response 3. Be prompt 2.

Feedback 98

Feedback Customer Satisfaction Brands Management 98

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. They often include a rating, detailed feedback, and sometimes photos or videos.

Social Media 97

Social Media Feedback Advertising Customers 97

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Or that too many customers are dissatisfied with your service?

Blog 76

Blog Customer Service Social Media Advertising 76

ShepHyken

JANUARY 12, 2018

This week we feature an article by Mike Schoultz who shares his top 20 list of myths on customer experience not to tell yourself or things you should never say to a customer. This is a great list and one you should pay attention too. – Shep Hyken. From clients and customers commenting on our blog. Your customers will thank you.

Customer Service 94

Customer Service Blog Customers Workshop 94

BirdEye

DECEMBER 12, 2023

The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. In this blog, we’ll explain what voicemail recordings are and how to make them effective. Here’s a voicemail greeting script you can use: Hi! We’re unable to take your call right now.

Automotive 59

Automotive Communication Demo Information 59

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Moreover, developing a strategy to tap into the lead-generating power Houzz has to offer can boost your business in a big way.

Social Media 96

Social Media 2009 Magazine Feedback 96

ShepHyken

JULY 26, 2021

I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. My Comment: In the digital world, it’s not uncommon to make a purchase and then be directed to a page that thanks you for your purchase.

Article 101

Article 2021 Customer Service Contact Center 101

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. That is if you put your NPS® to work. Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Feedbackly

JUNE 15, 2023

Negative feedback can be a bitter pill to swallow for businesses. If left unresolved or unaddressed, they can have an adverse impact on your brand image and lead to high customer churn rates. Negative feedback isn’t necessarily a bad thing. But, the manner in which you handle negative feedback can make or break your business.

Feedback 98

Feedback Customer Journey Customers Brands 98

Lithium

JANUARY 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Agents can also choose to submit overall feedback on the feature. Happy New Year Atlas members!

2024 52

2024 Social Media 2023 Contact Center 52

Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. You probably know this. Ready to dive in?

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

ClientSuccess

JANUARY 16, 2023

Providing exceptional customer success begins with listening to your customers. As a customer service leader, it’s up to you to ensure that their valuable feedback is not only collected but acted upon. To help you provide the best customer experience, here are six steps to ensure you always listen to your customers.

Social Media 64

Social Media Customer Success Feedback Demo 64

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. Let’s dive in.

Retail 111

Retail Brands E Commerce Demo 111

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

ReviewTrackers

AUGUST 24, 2020

To inspire your leaders and the rest of your team — from the C-suite to the frontline — we gathered a list of customer experience quotes (and other bits of wisdom) for you to think about and maybe even hang in your office. If you think about that, you’ll do things differently.” — Warren Buffett.

Customer Experience 124

Customer Experience Multi-Channel Social Media Touchpoint 124

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative.

Sales 115

Sales Automotive Advertising Demo 115

SurveySparrow

FEBRUARY 22, 2024

And that’s probably why you are here, right? 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. And for this, customer support and feedback tools are essential.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySparrow

MAY 31, 2023

For businesses attempting to enhance their goods and services, customer feedback is an invaluable asset. Surveys are among the most efficient methods for getting client feedback. We will discuss the value of client feedback in this blog post, as well as the advantages of using surveys as a method for feedback.

Feedback 52

Feedback Customer Experience Customers Insights 52

SurveySensum

JANUARY 25, 2024

Like your grandma excitedly telling everyone about her amazing back pain-banishing chiropractor – It’s GOLD. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. But how can you do that? It’s like asking for a favor, but an important one! But don’t worry!

Reference 52

Reference Insurance NPS Demo 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? Break down the feedback by account type, demographics, product usage, or any other relevant factor.

Automotive 52

Automotive NPS Feedback Touchpoint 52

Feedbackly

OCTOBER 13, 2023

A customer feedback survey is one of the ways through which companies can get to know the customer perspective of their brand. Customer feedback is a quintessential element for improving customer experience. Therefore, creating surveys that strategically bring out the answers you need is no less than an art itself.

Feedback 52

Feedback Customers Measurement Customer Satisfaction 52