GetFeedback

FEBRUARY 6, 2019

Before you know it, the day arrives. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. How would you rate the speakers? Would you attend another event with us? Can we contact you with further questions?

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Events Feedback 2014 Presentation 276

GetFeedback

AUGUST 29, 2018

If you use Net Promoter Score (NPS) to keep tabs on customer happiness, then you know how painful a low score can feel. While NPS is a valuable customer experience metric , it also opens you up to a lot of criticism from detractors, or customers who give you a score of 6 or below. Step 1: Acknowledge their feedback.

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Net Promoter Score NPS Feedback Social Media 223

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? Step 7: Inform customers about the changes you’re making based on their feedback. Let’s find out!

Automotive 52

Automotive NPS Feedback Touchpoint 52

delighted

SEPTEMBER 21, 2023

One powerful tool in today’s marketplace is customer testimonials. By highlighting the positive experiences of customers on your website or other online platforms, you can validate your brand’s awesomeness to potential customers and persuade them to purchase from you. So, how do brands stand out from the competition?

Net Promoter Score 86

Net Promoter Score NPS Social Media Blog 86

GetFeedback

AUGUST 31, 2018

And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. To get the most out of your survey program, you need to think about improving engagement every step of the way. The results?

Effort Score 170

Effort Score Net Promoter Score Feedback Measurement 170

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. We’ve all heard it before: word-of-mouth can make or break a business.

Retail 111

Retail Brands E Commerce Demo 111

Russel Lolacher

JUNE 29, 2021

While some organizations certainly use it to build relationships and educate the public, there are still so many that focus more on the “media” (one-way broadcast) than its “social” (two-way engagement) power. Those benefits? – awareness building, opportunity defining, and relationship creating. Your purpose.

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Social Media 2011 Travel 2010 98

Lithium

AUGUST 1, 2023

Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Sign up today !

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2023 Download Webinar Blog 52

SurveySensum

SEPTEMBER 6, 2023

In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? It helps you launch NPS surveys , making it easier to pinpoint customers who genuinely endorse your product and are potential brand ambassadors. But who can be your brand advocates?

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NPS Brands Social Media Net Promoter Score 52

Customer Bliss

FEBRUARY 21, 2018

“ Our customers’ lives and our lives are made up of moments,” says Dan Heath , co-author of The Power of Moments: Why Certain Experiences Have Extraordinary Impact in today’s episode. Do you think about how you can create remarkable moments for your customers?

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Airlines Culture Books Social Media 168

Optimove

JANUARY 2, 2024

You can do so by , capitalizing on their Fear of Missing Out (FOMO), weaving in an element of intrigue, and prompting them with a compelling Call to Action (CTA). You can do so by , capitalizing on their Fear of Missing Out (FOMO), weaving in an element of intrigue, and prompting them with a compelling Call to Action (CTA).

Engagement 59

Engagement Loyalty Programs Download Loyalty 59

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Followed by how you turn it around can make them reach out to your customer service instead. But does this work well? And they don’t always. Reason #1: The terror of calling customer service .

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Customer Service Multi-Channel Social Media Customers 255

Lithium

JANUARY 29, 2020

This is a note from Khoros CEO, Jack Blaha, to celebrate Community Manager Appreciation Day on Monday, January 27. This professional holiday takes place the fourth Monday in January as a way to recognize and thank the efforts of Community Managers around the world using social media and other tools to improve customer experiences. ————————.

Management 52

Management Social Media Connections Innovation 52

Lithium

JANUARY 27, 2020

This is a note from Khoros CEO, Jack Blaha, to celebrate Community Manager Appreciation Day on Monday, January 27. This professional holiday takes place the fourth Monday in January as a way to recognize and thank the efforts of Community Managers around the world using social media and other tools to improve customer experiences. ————————.

Management 52

Management Social Media Connections Innovation 52

BirdEye

OCTOBER 12, 2023

This blog has the 7 strategies for managing negative customer reviews. We’ll even show you how to turn negative customer reviews into positive branding. In truth, consumers are more understanding than you may think. And you should make every effort to get to the bottom of why customers are unhappy.

2023 59

2023 Feedback Demo Consumers 59

Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. It is based on a psychological concept called reciprocity, and it might be what you need to get (or keep) your foot in the door. For example, someone holds the door for you when you walk into the store, so you let them take the spot in front of you in line.

Sales 137

Sales Call Center Loyalty Blog 137

Michelli Experience

APRIL 11, 2017

In last week’s blog , I made a distinction between “likely to recommend” and “actually recommend.” Also in last week’s blog , I indicated that customers have a variety of reasons why they don’t recommend brands even though they are otherwise loyal (e.g. Remind them you operate from referrals.

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Customer Care Brands Net Promoter Score Reference 92

BirdEye

MARCH 29, 2024

So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. Or, you can upload images and videos from your gallery. We’ve got you covered.

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2024 Social Media Events Webinar 109

BirdEye

FEBRUARY 29, 2024

In a field where selecting a trustworthy guide can make or break a deal, and the power of reviews becomes undeniable. To help you get the best out of your investment, in this blog, we’ve discussed the ten best real estate agent review samples that’ll help you filter trustworthy real estate agents.

Financial 59

Financial Communication Marketing Demo 59

Daniel Group

NOVEMBER 12, 2019

The first step is to… Thank them! November reminds us to be thankful. In our recent blog, 5 Reasons to Make Thanksgiving a Habit , Doug Fowler, our COO, outlines the personal benefits of being grateful every day. If you like Success Strategies, please pass it along. Happy Thanksgiving and Thanks! Lynn Daniel.

2019 40

2019 B2B B2C Loyalty Programs 40

ShepHyken

SEPTEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Anne Bachrach, reminds us of the importance of running a client-centered business and how this will set you up for success. Yes, it is true that you should have a personal interest and passion for your business, but your interest is not what drives sales.

Blog 0

Blog Reference Marketing Article 0

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative. It is effective communication.

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Sales Automotive Advertising Demo 115

ShepHyken

APRIL 28, 2023

Those standards are embedded into every interaction you have with customers, from how you greet them to how you handle complaints. Those standards are embedded into every interaction you have with customers, from how you greet them to how you handle complaints. Want to stand out from the competition?

Customer Service 64

Customer Service Customer Service Representative Article Omnichannel 64

SurveyGizmo

DECEMBER 18, 2019

A Guest Blog by Ashley Halsey. By responding, you show your customers that your company really cares about their feedback about your products and services, and what you can do better. You can do this in many ways, but it is important to use one centralized mechanism to keep all the responses in one database.

Feedback 82

Feedback Net Promoter Score Social Media Customers 82

Beyond Philosophy

FEBRUARY 16, 2015

I’m grateful to my colleague, Richard Vanderveer, for making readers of his blog aware of an insightful report – Return on Word of Mouth, or WOM/ROI – recently issued by the Word of Mouth Marketing Association (WOMMA). How can the business impact, or WOM/ROI, be determined? How can the business impact, or WOM/ROI, be determined?

Marketing 159

Marketing ROI Advertising B2C 159

Beyond Philosophy

JANUARY 4, 2024

My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck.

2024 97

2024 2023 Net Promoter Score NPS 97

Optimove

JANUARY 16, 2024

It’s both an honor and a privilege to share with you the significant achievements of the past year while expressing our deepest gratitude for your steadfast support. It’s both an honor and a privilege to share with you the significant achievements of the past year while expressing our deepest gratitude for your steadfast support.

2023 52

2023 Net Promoter Score 2012 2024 52

BirdEye

MARCH 10, 2022

Website chat is a chat feature on your website that allows visitors to ask you questions in real-time. Website chat is a chat feature on your website that allows visitors to ask you questions in real-time. You need to strike while the iron is hot. The right answer is, as soon as possible. What is website chat?

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Reference Customer Service Customer Service Representative Customer Experience 95

Daniel Group

OCTOBER 26, 2019

A recent unexpected experience in customer service made me think about the power of a “thank you.” In each case, they all said “thank you” for our business and they did so in a way that seemed sincere. In many situations, I find that people reflexively say thank you at the end of a transaction.

Customer Service 40

Customer Service Blog Sales Customers 40

Lumoa

DECEMBER 15, 2022

It allows you to identify gaps in customer satisfaction and take corrective actions. Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. But you have to do more than listen. You must understand their needs and motivations.

Voice of Customer 94

Voice of Customer Social Media Banking Feedback 94

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. But why so?

2024 59

2024 Events Social Media Demo 59

SurveySparrow

MAY 31, 2023

We will discuss the value of client feedback in this blog post, as well as the advantages of using surveys as a method for feedback. We will discuss the value of client feedback in this blog post, as well as the advantages of using surveys as a method for feedback. Determine the survey’s goal before you do anything else.

Feedback 52

Feedback Customer Experience Customers Insights 52

SurveySparrow

AUGUST 14, 2023

We thought you might be! But first, did you know that 73% of customers say that a positive customer experience is a key factor influencing their brand loyalty? Yes, you read that right – the quest for outstanding experiences is changing the game, and it’s time to take the lead! Let’s find out.

Customer Experience 52

Customer Experience Social Media Net Promoter Score Loyalty 52

SurveySensum

JANUARY 31, 2024

You’ve got the newcomers sipping on the excitement of your products. You treat everyone like a VIP. Imagine having those super-loyal customers who absolutely love what you offer. These folks keep returning to buy from you, not just once but repeatedly. Wondering how will you identify your high-value customers?

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Feedback Exceptional Customer Service 52

ProProfs Chat

JANUARY 28, 2021

If you search the web, you’ll find valuable studies and statistics on customer satisfaction. Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them.

Social Media 98

Social Media Feedback E-support Blog 98

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. After my trip to the bank to deposit my commission check this morning, I came home and wrote out my thank you notes. Some of my colleagues send thank you notes by email, but I prefer to write them by hand.

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Blog 2010 2006 Customers 40

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. It’s been a wild year in the world of digital customer engagement, I hope you continue to share your journey with us here on Atlas. Hello to all of our Atlas members!

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