ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Check out these essential integrations for Customer Success software that put customer insights at your fingertips to create more enlightened customer experiences. Is your customer onboarding turning into a fixer-upper? 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers.

2020 98

2020 Blog 2021 Chief Customer Officer 98

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. What actions should a company take at an internal level? Complaints give the insights to what is lacking within the current processes. Shep Hyken. Disappointments can be delightful!

Blog 109

Blog Poor Customer Service Advertising B2B 109

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Connections 94

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 94

BirdEye

OCTOBER 12, 2023

This blog has the 7 strategies for managing negative customer reviews. We’ll even show you how to turn negative customer reviews into positive branding. Research suggests that any starred review below 4 might turn off future customers. From there, you can offer insights into how your business plans to resolve the issue.

2023 59

2023 Feedback Demo Consumers 59

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. .

Blog 52

Blog Social Media 2021 Engagement 52

ShepHyken

JANUARY 11, 2019

What many companies don’t realize is that they can turn this feedback into revenue. If you analyze your customer feedback during different periods of time, say 12 and 3 months ago and link it to churn behavior, you’ll get an insight into any possible causes, as well as themes in their feedback indicative of churn.

Feedback 94

Feedback Blog NPS Net Promoter Score 94

Totango

MAY 5, 2021

This information can, in turn, influence product updates, customized offerings, and internal workflows. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Turn Data into Action with a Customer Success Platform .

Measurement 118

Measurement Customer Experience Net Promoter Score Effort Score 118

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. Tips to optimize your automated review sharing strategy Review sharing FAQs Turn your reviews into social buzz with Birdeye The importance of online reviews First, let’s talk about the importance of online reviews.

Social Media 110

Social Media Brands Multi-Channel Demo 110

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. The NPS provides a clear and actionable measure of customer sentiment. It requires consistent monitoring, analysis, and action. Why Measure Customer Satisfaction?

Customer Satisfaction 59

Customer Satisfaction Metrics Measurement Net Promoter Score 59

SurveySparrow

JULY 13, 2023

At the heart of this understanding lies a solid voice of the customer strategy—a proven method that helps businesses thrive in the competitive landscape by turning insights into actionable steps. Data collected is then meticulously analyzed, translating into actionable insights.

Competitive Advantage 52

Competitive Advantage Social Media Feedback Customer Satisfaction 52

SurveySensum

APRIL 1, 2024

Happy customers often turn into brand advocates , sharing their positive experiences and thus amplifying the brand’s visibility and credibility. Whether it is the product features, customer service, or the user interface, uniformity breeds familiarity, which in turn builds trust.

Brands 52

Brands Social Media Feedback Loyalty 52

2020 Research

JULY 4, 2023

By diving deep into the data, businesses can uncover invaluable insights about consumer preferences, emerging trends, and the competitive landscape. By gaining deep insights into customer preferences and tailoring experiences accordingly, brands set themselves apart from their competitors and offer a more compelling value proposition.

Consumers 97

Consumers Insights Reference Information 97

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Crafting the right questions is the key to unlocking meaningful insights from your customer feedback.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. Because it turned out that targeting keywords and increasing frequency was too blunt an instrument, however authoritative the material. Our initial blogging strategy. We wanted to turn our blog into a marketing channel.

Blog 91

Blog Download Feedback Metrics 91

BirdEye

OCTOBER 3, 2023

In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Even if you can’t turn all of your public detractors into vocal advocates, acknowledging criticism shows that you are listening. While directionally insightful, these metrics fail to provide tangible opportunities for improvement.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

ShepHyken

MARCH 23, 2018

Better practices that emanate from leadership can prevent or correct such leaks and perhaps turn them into growth opportunities. Vitalize the mission by actions and words. How to prevent and correct: Companies should seek input and insights from client-facing employees about the state of customer relationships.

Communication 82

Communication Blog Leadership Airlines 82

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Bookmark this list and get through it bit by bit. Books for Product Managers.

Books 80

Books Blog Management Leadership 80

ShepHyken

MAY 15, 2023

Authenticity turns into trust, which is essential for repeat business and loyalty. Any customer satisfaction survey a company uses should provide insights that turn into actions that create better processes, increase customer satisfaction, and ultimately provide information that gets customers to return and spend more.

Article 64

Article Net Promoter Score Customer Service 2023 64

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. While most Promoters might be thrilled with your business, few will take action unless you give them a small, friendly push. Turn organic Promoters into partners and referrals.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Optimove

FEBRUARY 1, 2024

CRM Lightning Talk # 4 – How AI Optimizes CRM Marketing​ In this cutting-edge presentation, Jonathan Inbar , a Director of Strategic Services at Optimove, will share valuable insights into the effective utilization of AI in CRM as an unbeatable gaming marketing strategy. For more insights, Request a Demo. To book a meeting, Contact Us.

2024 69

2024 Sports Download Events 69

2020 Research

APRIL 17, 2023

Brand monitoring also provides valuable insight into customer satisfaction levels, which helps companies improve their products or services as their customers’ needs and wants shift. Discover a better brand tracking experience that prioritizes ease, actionability, and value. But how can you accomplish this with ease and speed?

Brands 89

Brands Consulting ROI Consumers 89

BirdEye

MARCH 17, 2023

The insights gained from social listening can be invaluable when it comes to making strategic business decisions. In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. These insights can help inform your marketing strategies for long-term gains.

Social Media 98

Social Media Feedback Insights Brands 98

ClearAction

NOVEMBER 11, 2022

Then create an action plan that addresses the root issues revealed by the 5th why. Make the 5-why’s and action planning an annual workshop for every work group. Make your action plan highly visible by reviewing it in every staff meeting, ops review, etc. This stimulates internal follow-through on action plans.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

Lumoa

FEBRUARY 28, 2023

We’ll explain how to create a customer feedback strategy that collects customer feedback and creates a smart action plan that drives business results. Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. It can almost feel paralyzing.

2023 83

2023 Feedback Net Promoter Score NPS 83

PeopleMetrics

JUNE 28, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

Customer Experience 77

Customer Experience CEM Customer Centricity Download 77

Retently

JULY 11, 2022

They can cancel, costing lost revenue and negative publicity in the form of blog and forum posts, potentially hurting your MRR even more in the long term. Try these effective techniques to help you turn Detractors into Promoters. The only problem is that calculating MRR accurately can be notoriously challenging.

NPS 158

NPS Net Promoter Score Customer Satisfaction Metrics 158

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. Optimize images with descriptive alt text and file names.

Marketing 111

Marketing Social Media Advertising Workshop 111

SurveySensum

DECEMBER 18, 2023

Things started to change when I learned more about the importance of customer feedback and how I transformed it into actionable changes. In today’s blog, I will teach you everything I have learned in the process and help you take your business marketing to another level. That is when I realized I had been doing it all wrong.

Feedback 52

Feedback Competitive Advantage Reference Customers 52

Feedbackly

AUGUST 3, 2023

Analyzing Data Once you have gathered the survey responses, the next step is to analyze the data for useful insights. Use it to identify if customers are feeling happy or satisfied and the opportunities available to turn them into your advocates. Some issues might be easier to fix, while others may require more time.

Feedback 98

Feedback Customers Touchpoint NPS 98

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Stay with us as we go deeper into product experience analytics and see how it can turn your business into a customer satisfaction powerhouse. Hold on, don’t panic.

Insights 52

Insights User Experience Interaction Feedback 52

SurveySparrow

DECEMBER 25, 2023

Maybe you might get clarity by the end of this blog as you learn about the meaning, importance, benefits, and best practices to enhance transactional NPS. Quickly turn valuable feedback into actionable insights for sustainable growth and success! When you ace those interactions, you turn customers into promoters.

Net Promoter Score 52

Net Promoter Score Insights NPS Touchpoint 52

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Insights Brands 59

Totango

OCTOBER 20, 2020

This information can, in turn, influence product updates, customized offerings, and internal workflows. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Turn Data into Action with a Customer Success Platform .

Measurement 84

Measurement Customer Experience Net Promoter Score Effort Score 84

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth.

2024 52

2024 Feedback Culture Demo 52

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Helps build trust with customers Consumers value the opinions of fellow shoppers, as reviews offer genuine insights into product performance, customer service, and overall satisfaction.

Social Media 97

Social Media Feedback Advertising Customers 97

PeopleMetrics

MAY 27, 2021

In this session, we'll review the 5 questions you need to ask in your customer survey to get high response rates and actionable results that you can use right away to start improving customer experience at your organization. Discover our award-winning Customer Experience (CX) blog: [link]. Congratulations - that's fantastic!

Customer Centricity 71

Customer Centricity Download Voice of Customer Books 71