Totango

JUNE 28, 2022

Let’s look at three things CMOs should do during tumultuous economic times to support their current customer base and promote retention and expansion. . And in order to maximize your ROI, you should be focusing on retention and customer satisfaction strategies. Maximize Your Return on Investments.

Return on Investment 73

Return on Investment Competitive Advantage ROI Communication 73

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

2018 59

2018 Blog B2B 2014 59

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Services We evaluated each tool’s core services and features offered by them. 5) Retently NPS surveys and trend analysis Detailed reports and dashboards 7 days free trial available $25/month 4.8 (5)

B2B 52

B2B 2023 Feedback NPS 52

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customer retention. Applying these strategies help you improve customer satisfaction, ease customer retention, and improve business performance.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Usage of your product’s differentiating features and activity in the product.

Metrics 94

Metrics B2B NPS Measurement 94

GetFeedback

SEPTEMBER 24, 2019

Speak to the unique value of each stakeholder . One effective way to identify the unique opportunities for each stakeholder is by conducting interviews with them. For example, software companies must compete based on the features, functionality, and usability of the solutions offered. Consider the following examples. .

ROI 150

ROI Webinar Sales Loyalty 150

BirdEye

MAY 15, 2023

In this blog post, we’ll explore the secrets behind successful branding strategies, discuss why it’s important for businesses to have one, and look at real-life examples. Think about what innovations you’re introducing or consumer problems you’re uniquely positioned to solve. Table of contents What is brand strategy?

Brands 98

Brands Social Media Communication Consumers 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. To differentiate themselves, chiropractors need to develop a unique selling proposition (USP) that showcases what sets their practice apart.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Optimove

MARCH 14, 2024

Ensure consistency across various platforms while adapting content dynamically to suit the channel’s unique characteristics. Encourage continued activity to enhance retention likelihood, with increasing engagement correlated to higher retention rates. For more insights, Request a Demo.

2024 52

2024 Marketing Sports Multi-Channel 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Increased Employee Retention: Happy employees are 87% less likely to leave their organization.

Metrics 52

Metrics Culture Demo Healthcare 52

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders. This blog post aims to help you with that.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. For example, Forrester says just “11% of B2B decision-makers” say metrics for customer retention and loyalty are tracked by marketing leaders. This blog post aims to help you with that.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

CSM Practice

FEBRUARY 24, 2020

While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series. These actions can be logins or actions around key features. 5. Feature Usage. 3. Product Usage.

Metrics 52

Metrics 2014 Customer Success Financial 52

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends. Are users logging into the platform? .

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

CSM Practice

FEBRUARY 24, 2020

While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series. These actions can be logins or actions around key features. 5. Feature Usage. 3. Product Usage.

Metrics 52

Metrics 2014 Customer Success Measurement 52

CSM Practice

FEBRUARY 24, 2020

While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series. These actions can be logins or actions around key features. 5. Feature Usage. 3. Product Usage.

Metrics 52

Metrics 2014 Measurement Blog 52

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. In the ‘customer success metrics’ blogs that will follow, I will dive deeper into each category with examples and formulas. I will be diving into definitions and formulas of financial metrics in upcoming blog posts. Let’s get started.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce. Highlight the most valuable features of your product during onboarding.

Management 52

Management Demo User Experience Measurement 52

Totango

AUGUST 2, 2022

By staying on top of your customers’ health and proactively responding to issues or growth opportunities, you can make a huge impact on the success of your customers’ overall journey, which can result in driving adoption, retention and expansion. . Solidifying Customer Relationships.

Customer Success 78

Customer Success Customer Journey Customer Confidence Customer Satisfaction 78

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Customer Retention 118

Customer Retention Customers Communication Metrics 118

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. Employee retention and the reduction of turnover costs are pivotal aspects of creating a stable and thriving workplace. So, what is the solution here? Who wouldn’t want that, right?!

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

CustomerSuccessBox

APRIL 29, 2022

If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long. Customer retention is critical to your company’s long-term success. 10 Best SaaS Retention strategies for your business! Do not teach all features in one go.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52

SurveySensum

FEBRUARY 6, 2024

” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Reducing Churn and Improving Retention: Knowledge is power, my friend. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 12.

Feedback 52

Feedback Demo Insights User Experience 52

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention? Why Is Customer Retention Important?

Customer Retention 74

Customer Retention Net Promoter Score Customer Journey Reference 74

SurveySensum

JANUARY 5, 2024

Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in! Launch VoC Survey with SurveySensum!

Insights 52

Insights E Commerce E-support User Experience 52

SurveySensum

OCTOBER 11, 2023

Additionally, new users often face a learning curve while navigating its features. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider. Why look for AskNicely alternatives?

2023 52

2023 Net Promoter Score NPS Feedback 52

Integrity Solutions

NOVEMBER 22, 2022

Engaging employees in a meaningful and measurable way requires uniquely coaching your diverse workforce. Training — particularly when it’s part of a systemic career development strategy — plays an important role in employee retention. This blog is based on an article originally contributed to CU Today.

Banking 79

Banking Culture Engagement Leadership 79

Totango

JUNE 30, 2020

The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Improve efficiency by making use of features like dynamic assignment , which put the expertise of everyone at your company to work for you. Invite customers to upcoming free training webinar series.

Communication 126

Communication Webinar Metrics Customer Retention 126

Totango

OCTOBER 6, 2020

To explore this divide, we will first look at customer support’s unique responsibilities and how they directly lead to aiding customer success teams. . Making customers feel valued by keeping them informed and tailoring messages to their unique characteristics. on certain features that are well-suited for their industry.

Customer Success 105

Customer Success Customers Measurement Communication 105

Totango

SEPTEMBER 24, 2020

If you fail to deliver value at any stage of the relationship, customer retention will decline. In order to increase customer satisfaction and retention, value must be delivered from the very beginning during the evaluation and purchasing stages, during onboarding , and continue throughout the customer journey.

Customer Success 78

Customer Success Customer Journey Customers Metrics 78

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. Introducing navigational features. Guiding customers through how to use basic features. Assigning account managers.

Customer Journey Mapping 92

Customer Journey Mapping Customer Success Document Customer Journey 92

BirdEye

AUGUST 22, 2023

This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Using this information, you can improve performance and staff retention. Identify new ideas for features and improvements: Product surveys are an excellent way to source ideas from your loyal customers.

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

SurveySensum

AUGUST 3, 2023

Opt for robust analytics and reporting features. 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements. Ensure seamless integration with your existing tools.

B2B 52

B2B Feedback NPS Demo 52

Optimove

DECEMBER 4, 2023

Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each group. Better Customer Retention: Segmented, personalized communication helps build stronger relationships with your audience.

Download 52

Download Metrics Definition Return on Investment 52

ChurnZero

JULY 9, 2020

Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. So, if your retention is on the rocks, and you’re wondering what else you can possibly do to save it, make sure you’re marketing to your customers.

Marketing 64

Marketing Webinar Reference Events 64

SurveySparrow

JANUARY 31, 2024

This blog will look into five NPS alternatives and why you should use them. Customer Retention Rate CRR is one of the crucial alternatives to net promoter score when it comes to your business’s longevity. You must regularly check the retention rate to see if the customers are sticking around. But first… What is NPS?

Net Promoter Score 52

Net Promoter Score NPS Effort Score Metrics 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. No matter your business goals, to choose an efficient website feedback tool for your business, you need to keep these features in mind.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52