Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

2018 89

2018 Blog Average Handle Time 2019 89

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

Contact Center 156

Contact Center Customer Experience Average Handle Time Customer Care 156

Lumoa

JANUARY 15, 2024

What’s the warranty? One effective solution lies in conversational commerce. This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience.

Sales 110

Sales 2023 Demo Social Media 110

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

ShepHyken

APRIL 5, 2019

However, as AI technology becomes more advanced, chatbots are quickly becoming a vital part of the whole customer experience journey. Research shows that 49% of consumers would prefer to shop at an eCommerce store that had AI support available – often in the form of a chatbot. Support like that pays off in the long-term.

Blog 116

Blog Customer Experience Contact Center Customer Journey 116

Comm100

FEBRUARY 6, 2023

What is Customer Experience in the Financial Industry? What is Customer Experience in the Financial Industry? And this is because of two main reasons: You will know what customers want and address their needs. You will know what competitors are doing, and you can use them as a benchmark to grow your business.

Financial 76

Financial 2023 Blog Customer Experience 76

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Want to hear the full conversation? Understanding what you’re working with is the key to a successful resolution. Access the webinar here.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

Kustomer

SEPTEMBER 7, 2023

In this blog, we’re discussing what AI agent assist is and why it’s beneficial. What is Agent Assist? Real-time agent assist is software that uses AI to help customer support agents better serve their customers. Benefits of AI Agent Assist Real-time agent assistance is not intended to replace CS agents.

Customer Service 97

Customer Service Contact Center Customers Technology 97

BirdEye

MARCH 27, 2024

This blog post explores what curated content is and provides a complete guide for businesses looking to include content curation in their marketing strategy. Table of contents What is curated content? Content curation vs. content creation What are the benefits of content curation?

Social Media 58

Social Media Presentation Demo Magazine 58

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth.

Healthcare 110

Healthcare 2023 Hospitality Social Media 110

BirdEye

NOVEMBER 16, 2023

Fear not, because this blog is different. Include an AI chatbot for instant response 2. Organize how to use AI in real estate use cases 19. How does an AI chatbot help you get more real estate customers? Getting more clients for your real estate business is integral to real estate reputation management.

Social Media 110

Social Media Seminar Events Consulting 110

CSM Magazine

JUNE 7, 2023

In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. What does it mean? Omnichannel Customer Service. Are omnichannel or multichannel services the same thing?

Omnichannel 98

Omnichannel Customer Service E Commerce Social Media 98

BirdEye

NOVEMBER 15, 2023

With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more. AI can help businesses engage customers, automate operations, and improve employee efficiency. We’ve had some great conversations on the evolution of AI.

Document 110

Document Brands Technology Consumers 110

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. When your brand starts getting more prominent in social media conversions, it can boost traffic, increase brand awareness, and generate leads. What are Chatbots and Why Are They So Relevant Today? You can find her on LinkedIn.

Social Media 52

Social Media Blog ROI Brands 52

BirdEye

SEPTEMBER 11, 2023

Think about how Spotify suggests the perfect song that instantly cheers your mood or when Netflix suggests the next binge-worthy series – that’s the power of AI at work. Imagine an AI tool analyzing user preferences and crafting tailor-made content that resonates. Table of contents What is AI in social media management?

Social Media 105

Social Media Management Demo Measurement 105

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. Did you notice our featured blog post image was created by AI?) The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. The hype around AI is high, but it may seem unclear to businesses, whether they’ll benefit from it themselves. In fact, LG pledged to include AI in every home appliance they make.

Blog 74

Blog Social Media Insurance Contact Center 74

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

Reference 52

Reference Technology Customer Satisfaction Presentation 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Chapters Chapter 1 What is automation in customer service?

Customer Service 74

Customer Service Technology Interaction Customers 74

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. This blog will help you on your way, providing the top automated customer service examples that can be used across industries. What is customer service automation?

Customer Service 71

Customer Service 2023 Reference Customers 71

Comm100

MAY 25, 2022

Looking towards the Great Resignation and the pandemic, many workers have begun rethinking what their expectations at a job are. Today, embracing AI and machine algorithms can quickly improve your service. Demand shifted in many areas and supply chains, which were once thought to be immutable, became disrupted and susceptible to upset.

2022 52

2022 Blog Contact Center Customer Service 52

BirdEye

NOVEMBER 29, 2023

With AI chatbots across your website, social media channels, and other customer engagement platforms, you can be available 24/7 and do much more at a substantially lower cost. This blog post explains everything you need about AI chatbots and how to leverage them for your business needs. Table of contents What is an AI chatbot?

Social Media 58

Social Media 2024 Omnichannel Interaction 58

Inbenta

NOVEMBER 29, 2022

But when it comes to choosing the right chatbot for your site, what should you be looking for? This blog will explain to you everything you need to know before you choose the right chatbot for your website. The power of AI. There’s been a lot of talk about Artificial Intelligence (AI), but what does this mean for chatbots?

Multi-Channel 90

Multi-Channel Customer Experience Omnichannel Social Media 90

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA).

2022 126

2022 White Paper Contact Center Innovation 126

BirdEye

JULY 7, 2023

However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. Table of contents What is a chatbot for customer service?

Customer Service 96

Customer Service Social Media Banking 2008 96

BirdEye

MARCH 5, 2024

What is SGE? Imagine a search assistant that: Thinks like you do: It uses advanced technology to “read” between the lines and understand what you’re trying to ask. You wonder, “What’s happening in Ukraine?” What is the difference between SGE and traditional search?

Presentation 58

Presentation Demo Events Social Media 58

Comm100

OCTOBER 17, 2023

What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Certain complex and sensitive issues often require human empathy, creativity, and complexity that even the most advanced AI cannot provide.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

BirdEye

JANUARY 15, 2024

This blog post is your complete guide to understanding speech-to-text software, complete with a curated list of the best options for your business’s success. Table of contents What is speech-to-text software? Tips for using speech-to-text software effectively Can I use AI for speech-to-text needs?

Document 110

Document Download Demo Connections 110

ShepHyken

MAY 15, 2023

I have added my comment about each article and would like to hear what you think too. Can AI Deliver A Customer Experience Like A Grandmother Would? by Chip Bell (Forbes) But can AI ever replace “grandmother service” — the wholesome, genuine connection that builds loyalty, not just efficiently performs a service?

Article 64

Article Net Promoter Score Customer Service 2023 64

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. What are the challenges in chiropractor marketing? What are the challenges in chiropractor marketing? Why do chiropractors need marketing?

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58