Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? We dive deep into using emotional intelligence to have great experiences. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. Be impeccable with your words. Always do your best. Here’s a cringe-worthy story.

Customer Service 126

Customer Service Social Media Blog Customers 126

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. That perfectly describes an omnichannel customer experience platform.

Blog 80

Blog Omnichannel Social Media Retail 80

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising User Experience 64

Beyond Philosophy

APRIL 13, 2023

However, during my fuming, it also occurred to me that FOMO is a powerful driver of customer behavior. Loss Aversion explains how we hate losing things more than we appreciate gaining things. Missing out on the experience is losing it, in a sense. FOMO, or fear of missing out, is a powerful marketing tool.

Social Media 78

Social Media Marketing 2021 Events 78

BirdEye

OCTOBER 30, 2023

Do you know why? Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A lot goes into building a strong and sustainable strategy to make your local business stand out. Understand your audience 2. Know your competitors 4.

Social Media 59

Social Media Marketing Events Advertising 59

BirdEye

OCTOBER 14, 2022

If your business isn’t posting product(s) on product review websites, you’ll lose out on more customers — and therefore, more revenue. Table of contents What is a product review website? Table of contents What is a product review website? Why product reviews are important for businesses?

Retail 98

Retail Document Consumers Presentation 98

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. This blog post gives you an overview of a panel discussion on mastering online listings for your business. It showcases a business’s accountability and commitment to valuing customer feedback.

Marketing 105

Marketing Information Webinar Consumers 105

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative.

Sales 115

Sales Automotive Advertising Demo 115

Optimove

NOVEMBER 15, 2022

In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Recent estimates tell us that there are around 68 million Gen Z’ers in the United States, 74% of which are willing to spend more with a brand that delivers a great customer experience. Even better? The result?

Engagement 59

Engagement Marketing Social Media Entertainment 59

Lithium

SEPTEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter , you're missing out on the latest greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Gartner® Customer Experience Management Framework. Can you afford to lose more?

Roadmap 52

Roadmap Events Webinar Blog 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Set a weekly time slot on your calendar to interact with your Slack community friends. Want to get right to the good stuff?

Books 80

Books Blog Management Leadership 80

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. Table of contents What is AI for reputation management? Watch the Free Demo Now.

Management 59

Management Brand Values Demo Social Media 59

SurveySparrow

JANUARY 29, 2024

This blog will focus on four types of AI survey questions that will help you get precise customer data. Let’s start with one question that might be irking in your mind… Can You Use AI For Surveys? Let’s start with one question that might be irking in your mind… Can You Use AI For Surveys?

NPS 52

NPS Customers Information Demo 52

BirdEye

OCTOBER 19, 2023

In recent times, Google has introduced numerous updates to Google My Business (also known as Google Business Profile), local search results, and more. To address these issues, this blog post delves into a panel discussion that Birdeye had with Google experts, Ben Fisher and Steve Wiideman.

Social Media 59

Social Media Books Consulting Information 59

BirdEye

MAY 15, 2023

Do you want to create an engaging and memorable customer experience? A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. Table of contents What is brand strategy? Brand purpose Think of the purpose of your successful brand strategy as your “why.”

Brands 98

Brands Social Media Communication Consumers 98

Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 94

Banking 2023 Customer Experience Financial 94

SurveySparrow

AUGUST 25, 2023

Have you ever wondered why customer experience is hailed as the cornerstone of business success in today’s fiercely competitive market? A PwC survey indicates that 73% of consumers consider customer experience to be very important when making purchases. How do we read our customers’ minds?

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

SurveySparrow

APRIL 11, 2021

Your best bet is to nurture your leads. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . Why do you need a lead nurturing strategy? .

Social Media 98

Social Media Metrics Webinar Demo 98

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Sign up today !

2022 52

2022 Social Media 2023 Roadmap 52

Experience Investigators by 360Connext

JULY 1, 2015

What makes a B2B customer experience memorable? When shopping for outside services to help connect us to our customers, we see lots of language about ease of use, cost-effectiveness, and overall efficiency. It’s important to find a way to provide an accurate view from the customer’s perspective. Do we really know?

User Experience 183

User Experience B2B Sales Demo 183

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. 93% of consumers read two or more reviews when researching a company. Luckily, we did the work for you.

Financial 59

Financial Banking Social Media E Commerce 59

BirdEye

JULY 11, 2023

Instagram is a wonderful place to showcase your brand. But your business needs more than just a great photo or video to drive engagement. Adding captions for your Instagram posts is critical to finding success on Instagram. The best Instagram captions add flavor and value to your posts.

Social Media 40

Social Media 2023 E Commerce Download 40

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success NPS Reference 115

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. It was a one-of-a-kind digital user conference that welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer.

Communication 59

Communication 2023 Customers Insurance 59

BirdEye

JUNE 21, 2023

So, a well-executed customer referral program can be a powerful and cost-effective marketing strategy to attract new customers and improve customer retention rates. Customer referrals can also boost your credibility, optimize your sales cycle, and keep high-value customers engaged.

Reference 93

Reference Social Media Travel Customer Retention 93

CSM Magazine

SEPTEMBER 11, 2021

In the aftermath of the Covid-19 outbreak with shifts in customer buying behavior from traditional shopping to online shopping or buying online and pickup in-store, the demand for an effective eCommerce platform became quite huge. This article will introduce you to some ways to improve customer experience on your eCommerce websites.

Customer Experience 52

Customer Experience Reference Social Media Consumers 52

ProProfs Chat

JANUARY 7, 2022

Meaning: Whether there is a market demand for your product or not. Products whose value proposition satisfies the needs of a market and its potential customers are likely to experience success. This blog will guide you about everything you should know about product-market fit. But how do you measure product-market fit ?

Net Promoter Score 52

Net Promoter Score Marketing NPS Measurement 52

SurveySparrow

JULY 27, 2023

Wondering how it impacts businesses and if it’s the right choice for your marketing strategy? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. The Pros of AI in Marketing Why AI Marketing, you ask? Look no further! What is AI Marketing?

Marketing 52

Marketing B2B Insights Roadmap 52

ProProfs Chat

JUNE 5, 2020

I bet you’ll agree with me on this one: Customers stop doing business with you when they are unhappy. In fact, 68% of customers leave because they believe you don’t care about them. More than that, only 1 in 26 unhappy customers will complain about what they don’t like about your service; the rest will churn.

Customer Service 90

Customer Service Social Media Customers Customer Retention 90

2020 Research

OCTOBER 25, 2022

Collect consumer insights through a well-crafted market research strategy and achieve deeper intelligence on your audience. Qualitative research is essential to your plan, but which should you select; digital or in-person qualitative? In this blog, discover the pros and cons of both digital and in-person qualitative research.

Travel 52

Travel Banking Presentation Consumers 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

CustomerSuccessBox

OCTOBER 2, 2019

No matter what product or service you offer, seeing a new customer experience success with said offering is what it’s all about. First of all, it’s proof positive that your service provides the value you’ve aimed for it to provide. . Now, there’s no guarantee that your customers will experience such success with your software.

Customers 88

Customers Presentation Engagement Events 88

ProProfs Chat

MARCH 27, 2020

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? No wonder customers today are more concerned about how their customer support experience might turn out with a brand. More than 60% of modern consumers care less.

Omnichannel 105

Omnichannel Social Media Customers Customer Service Strategies 105

Kayako

JULY 30, 2018

Content Marketing Ideas for Incredible Customer Experiences. After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer advocacy strategy. If not, what’s holding you back from these powerful opportunities to engage with your customers?

Marketing 50

Marketing Customer Experience Net Promoter Score Customer Voice 50

Optimove

OCTOBER 4, 2022

Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor). Let’s jump in and see where we’re headed ….

2023 52

2023 2025 2024 Competitive Advantage 52

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. Continue reading as we explore how consumer packaged goods companies can better cater to Gen Z and Millennial customers in the face of imminent recession. Isaac continues: . Stan said: .

Social Media 52

Social Media Consumers Webinar Financial 52