Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. blog post here ?on on the Enghouse Interactive blog. Published on: January 05, 2021. Read the full?blog Read the full?blog

2020 104

2020 Blog 2021 Article 104

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List address & number of employees for each location) What percent of your workforce is remote/work-at-home?

Customer Care 177

Customer Care Contact Center Culture Measurement 177

ClientSuccess

MARCH 30, 2020

In what seemed to be an overnight development, the entire SaaS industry (along with basically every other industry) was forced out of their offices and into remote work. However in a remote environment, this becomes harder to do. These are unprecedented times we are living through right now. Have a look at this example below. .

Customer Success 52

Customer Success Demo Document Customers 52

West Monroe

APRIL 14, 2020

In the midst of today’s global health crisis, health systems are having to rapidly deploy their non-patient facing workforce for remote work. Adapting to and thriving in this new way of working has quickly become essential to the access center function of health systems’ operations. How is this shift achieved?

Measurement 52

Measurement Communication Financial Culture 52

BlueOcean

APRIL 24, 2024

Does your organization have a formal policy covering human rights and working conditions? And how have their efforts shifted as remote work has become more common? What policies do you have in place to prevent discrimination and harassment in the workplace? Check for good practices like whistleblower protection policies.

Contact Center 177

Contact Center Government Measurement Document 177

Customer Bliss

JUNE 8, 2017

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? The other tools that help out our blog. Google search ranking. I love it!

Blog 100

Blog Customer Experience Social Media Books 100

TechSee

JUNE 10, 2021

This blog challenges that status quo. The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert. In addition, the senior technicians can remotely collaborate with agents when necessary to visually help customers resolve their issues without the dreaded truck roll. .

Innovation 207

Innovation 2025 Transportation Consumers 207

ShepHyken

SEPTEMBER 28, 2018

Without a workforce that is highly engaged with their work, organizations have little hope for retaining talent, delivering on necessary outcomes or sustainably growing the business. This has led to an increase in the number of employees who work remotely, either full- or part-time. Career Pathing Resources.

Blog 107

Blog Engagement Technology Feedback 107

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . Employee absenteeism is a measure of how often an employee misses work.

Contact Center 52

Contact Center 2021 Blog Call Center 52

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had. Are they personally doing okay?

Blog 96

Blog Webinar Contact Center Customer Satisfaction 96

UJET

AUGUST 5, 2020

Now after being in Munich for almost two years, I’ve had time to reflect on the benefits, drawbacks, and lessons learned about working remotely while living abroad. This new angle is also becoming increasingly important with the recent rapid shift to teams working remotely. Remote Work Management.

Document 133

Document Reference Insights User Experience 133

ShepHyken

MAY 10, 2019

However, whether you’re working with a small or large business, there’s a way to navigate around the lack of resources for customer support, and that is through outsourcing. With a remote team dedicated to support, operations would be able to focus on their primary tasks. Offers more language options.

Blog 110

Blog Article Customers Customer Service 110

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. What are the Key Challenges of Remote Work for Marketing Teams?

Marketing 10

Marketing Communication Culture Technology 10

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. What are the Key Challenges of Remote Work for Marketing Teams?

Marketing 10

Marketing Communication Culture Technology 10

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. With topics ranging from Customer Success operations and renewal ownership to behavioral economics and remote team management, there was something for everyone. Lastly, we took home several top designations ourselves to include: Washington Business Journal Best Place to Work 2020 nominee.

2020 98

2020 Blog 2021 Chief Customer Officer 98

SaleMove

APRIL 29, 2022

Several Glianeers weigh in on the advantages of Flex Work and the impact that our in office and remote work options have on their lives. The post Glia Voices: Views on Flex Work appeared first on Glia Blog | Digital Customer Service Explained.

Blog 71

Blog Customer Service Employee Experience Customers 71

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. I’ve been waiting over a year for this Gmail + Totango integration… It works like a charm and makes things SO MUCH EASIER.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Cyara

FEBRUARY 22, 2024

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. Stutters, jitter, echos and interruptions in service as agents work with callers to fulfill their needs.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

SmartKarrot

MAY 19, 2023

This can help ensure that the integration team works efficiently and meets project deadlines. By automating routine tasks and providing intelligent suggestions, ChatGPT can help remote teams streamline their workflows and enhance overall productivity. ChatGPT can help to structure it.

Document 10

Document Communication Innovation Customer Satisfaction 10

SmartKarrot

MAY 19, 2023

This can help ensure that the integration team works efficiently and meets project deadlines. By automating routine tasks and providing intelligent suggestions, ChatGPT can help remote teams streamline their workflows and enhance overall productivity. ChatGPT can help to structure it.

Document 10

Document Communication Innovation Customer Satisfaction 10

ShepHyken

JANUARY 4, 2019

For instance, a Dimension Data report found that nearly 84% of organizations that worked towards improving customer experience saw a corresponding increase in revenue. LMS offers an effective platform to remotely train workers without the need for face-to-face interaction.

Customer Service Training 80

Customer Service Training Blog Customer Service Article 80

Eptica

NOVEMBER 24, 2020

In our latest guest blog, noted CX expert Adrian Swinscoe explains that while empathy is seen as a ‘soft’ skill, becoming more empathetic is actually extremely hard work. Find out more by reading the full blog post on our parent company Enghouse Interactive’s website. Remote Working 2.0:

Customer Service 114

Customer Service 2020 Customer Relationships Books 114

ShepHyken

JUNE 30, 2017

However, the new and the robust technologies have removed the loops and have provided humans with the opportunity to work at a lower rate of defection. The conversational system has been aiding humans in getting their work faster and simplifying their lifestyles.

Government 90

Government Technology Blog 2017 90

UJET

MARCH 24, 2020

As companies begin work from home and remote work policies, we’ve seen questions about how employees can be as productive at home. For agents transitioning from on-premises support to a remote-based environment, here are our tips to be successful as a work from home employee experience. UJET’s IT Best Practices.

Contact Center 86

Contact Center Download Connections Consumers 86

ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities. Real-time Remote Monitoring. Create a High Trust Environment. Here’s how!

Call Center 89

Call Center Contact Center Average Handle Time E-support 89

Eptica

JUNE 25, 2021

However, the pressures of the pandemic and remote working have brought it centre stage. Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Successfully managing the shift to hybrid working.

2021 99

2021 Culture Blog Technology 99

Eptica

NOVEMBER 13, 2020

Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Read the full blog post on our parent company Enghouse Interactive’s website to find out more – or download the new Contact Babel guide here. Remote Working 2.0: Share this page on: Tweet.

2020 126

2020 Download Blog Interaction 126

UJET

MARCH 17, 2020

The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Here are five tips to manage your remote customer support agents. Here are five tips to manage your remote customer support agents. Most remote agents enjoy a portable workstation.

Management 121

Management Communication Contact Center Customer Satisfaction 121

SaleMove

APRIL 29, 2022

Several Glianeers weigh in on the advantages of Flex Work and the impact that our in office and remote work options have on their lives. The post Glia Voices: Views on Flex Work appeared first on Glia Blog | Digital Customer Service Explained.

Blog 52

Blog Customer Service Employee Experience Customers 52

SmartKarrot

MAY 8, 2023

When we reflect about the HR trends that emerged due to the COVID-19 pandemic, remote work is the first and foremost. While it is possible to argue that remote work was a trend on the rise, there’s no denying that the pandemic greatly accelerated its adoption. Remote work is not an exception to this rule.

Document 10

Document Communication Presentation Advertising 10

SmartKarrot

MAY 16, 2023

From silent hiring to hybrid work models, the landscape is constantly changing. In this blog, we will explore how AI in Recruitment will solve Remote Work challenges for recruitment teams, and why it’s the future of hiring. The New York Times called it “ a highly capable linguistic super brain.”

Technology 10

Technology Feedback Insights 2023 10

SmartKarrot

MAY 16, 2023

From silent hiring to hybrid work models, the landscape is constantly changing. In this blog, we will explore how AI in Recruitment will solve Remote Work challenges for recruitment teams, and why it’s the future of hiring. The New York Times called it “ a highly capable linguistic super brain.”

Technology 10

Technology Feedback Insights 2023 10

Kustomer

NOVEMBER 4, 2020

Augmented messaging that allows chatbots and human agents to work in tandem. Customer Service Goes Remote. Remote working has plenty of benefits for all parties. On the flip side, employees can work from anywhere (including their beds) and reduce commute time. Automating manual tasks like tagging.

2021 140

2021 Customer Experience E-support Omnichannel 140

Eptica

SEPTEMBER 16, 2020

In the first of a series of two blog posts, we analyse the guide and explore how COVID-19 has put unprecedented strain on customer experience teams and how they have responded, as well as highlighting the switch to remote working and the impact that this has had on the industry. Share this page on: Tweet.

Customer Experience 127

Customer Experience 2020 Contact Center ROI 127

CSM Magazine

APRIL 25, 2023

This change has been mirrored in the increased number of automated and self-service payment options now available for contact centres, online and remote sales operations. Working with an approved Level One PCI DSS supplier also ensures that data security is maintained when taking payments.

2023 52

2023 E Commerce Return on Investment ROI 52

Eptica

FEBRUARY 5, 2021

Author: Pauline Ashenden - Demand Generation Manager The last year has transformed contact centres, with the majority forced to switch to remote working due to pandemic lockdowns. Looking forward, the world of work has changed forever, leading to a need for a hybrid working model within customer service.

2021 72

2021 2020 Blog Technology 72

SmartKarrot

MAY 19, 2023

In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. By the end of this blog, readers will better understand the potential benefits of AI and ChatGPT for finance and be equipped with the knowledge to make informed decisions when considering their adoption.

Financial 10

Financial Banking Technology Communication 10