InMoment XI

JANUARY 10, 2024

In an omnichannel contact center, customers can interact with a business through channels such as phone calls, emails, chat, social media, and more. An omnichannel contact center addresses several challenges and issues in customer service and provides solutions to enhance the overall customer experience.

Contact Center 260

Contact Center Omnichannel Customer Satisfaction Retail 260

InMoment XI

AUGUST 17, 2023

Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. What differentiates you from your competitors, what value do your customers get from your product, and what are the unique solutions you provide.

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center 2024 Sports Customer Care 177

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy.

Connections 206

Connections Contact Center Average Handle Time Omnichannel 206

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

2024 177

2024 Sales Customer Service Sports 177

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers.

Culture 124

Culture Virtual Agent Innovation Technology 124

CSM Magazine

FEBRUARY 6, 2024

However, there is still a lot of room for improvement, especially in the shipping and logistics industry. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

BirdEye

OCTOBER 31, 2023

There are many options for small businesses to explore. Yahoo Small Business (now known as Turbify) is one of them. Yahoo Small Business allows businesses to design responsive websites, integrate E-commerce services, and secure their domain, to name a few. Table of contents What is Yahoo Small Business?

E Commerce 105

E Commerce E-support Poor Customer Service Social Media 105

Magellan Solutions

APRIL 11, 2024

Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. As your Shopify business grows, managing all those customer inquiries and technical issues can quickly become a headache, especially if you’re trying to handle everything in-house.

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. But this goal is getting harder and harder to accomplish in the increasingly competitive business landscape.

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

Magellan Solutions

APRIL 3, 2024

This powerful combo is a recipe for success; it’ll boost customer satisfaction and loyalty through the roof and drive business growth and profitability like nobody’s business. You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. Outsourcing technical support is a significant business venture for SMEs.

Average Handle Time 52

Average Handle Time Customer Satisfaction Measurement Call Center 52

Call Experts

OCTOBER 5, 2023

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

TechSee

FEBRUARY 16, 2023

This new platform makes it simple for companies with deployed solutions like CRM, IVR, Chatbots, and Mobile Apps to add augmented reality and computer vision AI to their customer experience without changing their production platforms. Used by leading companies and is the standard for remote visual support.

Technology 109

Technology Customer Experience Contact Center Innovation 109

TechSee

AUGUST 15, 2021

Warranty Week identified seven industries whose long-term average warranty claims rates over the last 16 years are above the overall industry average of 1.5%. . These industries are: . In addition, all businesses can benefit from improving the dealer experience by creating an effective warranty cost management process.

Management 207

Management Contact Center B2B Innovation 207

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. For small businesses, the best BPO partner is the cornerstone. This way, you will guarantee that outsourcing will save small and medium businesses money at any stage of business growth.

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Call Experts

APRIL 8, 2024

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Beyond Philosophy

MARCH 22, 2024

This unspoken desire for a silver bullet solution echoes across industries. We all want a silver bullet solution that will fix our problems, whether for weight loss, financial growth, or, in Colin’s case, for playing the guitar. In this episode, we explore seven reasons we want silver bullet solutions. The post Revealed!

Customer Experience 88

Customer Experience Financial Customers 88

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. In a recent Birdeye study , 78% of respondents agreed they would avoid businesses with a poor online reputation. Table of contents What is reputation management?

Management 111

Management Social Media Multi-Channel Feedback 111

Magellan Solutions

APRIL 24, 2024

Efficient eCommerce data entry is vital for online business success. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business.

Sales 52

Sales 2027 Measurement Call Center 52

Kustomer

MAY 15, 2023

More importantly, we bring a core team of dedicated professionals who believe in our mission to elevate every customer experience by transforming the way businesses and consumers communicate. “We First, businesses will see modernization and simplification of the Kustomer interface, resulting in faster, easier-to-use tools.

Innovation 111

Innovation Communication Loyalty Technology 111

Magellan Solutions

APRIL 15, 2024

This article elaborated on this trend with some authoritative insights from industry experts, including pivotal inputs from Magellan Solutions, which leads the Filipino IT outsourcing landscape. High expertise at Magellan Solutions is depicted by adaptive solutions that cut across the varied needs of clients.

Culture 52

Culture Healthcare Contact Center Call Center 52

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Along with being a chance for people to source new business solutions, It will be notable as a networking opportunity for thousands of professionals.

Contact Center 52

Contact Center 2024 Seminar Insights 52

SAP Customer Experience

OCTOBER 17, 2023

Customer Experience (CX) and CRM technologies from SAP are intelligent customer experience solutions from SAP help you connect customer data, improve loyalty, and grow your business – powered by 50 years of industry expertise.

Customer Engagement 81

Customer Engagement Customer Experience 2023 Engagement 81

Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business. What is Offshoring?

Culture 105

Culture E-support E Commerce Communication 105

CSM Magazine

APRIL 26, 2024

So, why did these two industry giants decide to join forces? By combining Genesys’ expertise in orchestration, workforce engagement, and channels with Salesforce’s renowned CRM capabilities, they aim to provide a stronger, more comprehensive solution – this time through CX Cloud. Ready to learn more?

2023 52

2023 Events Customer Voice Innovation 52

Magellan Solutions

JUNE 23, 2023

Innovation continues to be a critical factor in the evolving business landscape. It enables employees to focus on the crucial aspects of the business. Today, we will explain how outsourcing AI can help businesses. This article will guide business owners on how to stay competitive in an evolving industry.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers?

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

2001 52

2001 Customer Experience Contact Center Competitive Advantage 52

Playvox

FEBRUARY 29, 2024

If you’ve been around for a bit, this isn’t the first time that you’ve heard everyone from analysts to industry insiders proclaim that soon we will replace the humans who are on the frontline of customer relationships. Even without directly replacing agents, IVRs have served businesses well for their inherent cost savings.

Customer Service 79

Customer Service Contact Center 2026 Call Center 79

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. What our customers are saying With a trScore of 8.1

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

Magellan Solutions

JANUARY 5, 2024

Reliable support is vital for success in today’s evolving business landscape. Magellan Solutions is a reliable support service provider that has successfully navigated through the challenges of various industries. Take action now, as you are on the brink of business success.

Customer Satisfaction 52

Customer Satisfaction Loyalty Interaction Customer Expectations 52

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Workforce engagement is a business concept that describes the level of enthusiasm and dedication workers have toward their jobs. Why Workforce Engagement Matters to Business?

Engagement 73

Engagement Contact Center Culture Metrics 73