business-solutions 
Magellan Solutions
JANUARY 22, 2024
Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up.
BirdEye
NOVEMBER 30, 2023
For local businesses, every customer interaction counts, including how they pay. Choosing the right payment processor can transform your checkout into a gateway for customer satisfaction and business growth. The tricky part is that there are a lot of online payment processing solutions to choose from. See how Birdeye can help.
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Magellan Solutions
JANUARY 23, 2024
Technology empowers modern small businesses to drive innovation, enhance collaboration, and streamline operations daily. Small businesses often lack robust in-house IT infrastructure and expertise, leaving them vulnerable to technical glitches that affect productivity and sales and frustrate employees and customers.
SurveySparrow
JULY 26, 2023
Want to match customer expectations with your business strategies? In that case, you must adopt the Voice of Customer (VOC) solution. In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. What is the Voice of Customer Solution?
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
CSM Magazine
JUNE 13, 2023
In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play. These limitations can hinder effective customer communication and impede business growth.
Magellan Solutions
MAY 12, 2023
Small businesses need extra help to keep operations as smoothly as possible. Peak business hours can be demanding, especially with the increasing customer traffic and inquiries. One of the main challenges of running a small business is addressing customers’ concerns. The solution to this problem is virtual answering services.
Advertiser: ZoomInfo
The digital age has brought about increased investment in data quality solutions. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success.
Advertiser: Vanilla Forums
What can organizations do to ensure their business remains relevant? These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. Will these unprecedented times expedite the rise of branded communities? This year's Community Predictions has all the answers!
Advertiser: ZoomInfo
Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. Most have already sustained massive damage, and we still have yet to see the scope of this global pandemic.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations? Do customer expectations around CX align with Community offerings?
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.
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CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Plus, we are a Minority Owned Business (MBE). Attention government agencies and BPO partners!
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As more businesses embrace online channel communications, the opportunity to unlock audio data increases.
Advertiser: Vanilla Forums
To reveal how community can impact business-focused objectives. Do Customers Perceive Community as a Solution to CX Expectations? We uncovered what customers expect from CX, and then turned their attention explicitly to community. The key topics we cover in this report are: What do Customers Expect from CX?
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