Talkdesk

JANUARY 2, 2020

Their implementation team was incredible, and their customer success team is world-class.” There are a ton of features that we love: custom numbers that help us track our ads, custom IVRs, call recording, live reporting, call monitoring, call queue, non-business hours forwarding.

Customer Service 66

Customer Service Contact Center 2025 Competitive Advantage 66

Talkdesk

MAY 3, 2017

VoiceOps – VoiceOps leverages artificial intelligence to transcribe, parse, and analyze calls, automatically identifying successful behavior, providing coachable moments, and week-over-week progress tracking for sales and customer success teams.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

Education Services Group

MAY 5, 2020

Before Customer Success even existed, ESG already had a long history of robust experience in customer education – selling and operationalizing training sessions for some of the country’s largest software companies. You may also wish to schedule a follow up call or your next quick check-in call at this time.

Presentation 52

Presentation Download Call Recording Reference 52

8x8

SEPTEMBER 14, 2017

Unfortunately, Town Fair Tire’s legacy communications and contact center systems could not provide the valuable insights the company needed to take customer engagement to the next level.

Communication 48

Communication Retail Contact Center Call Recording 48

Gainsight

MAY 12, 2021

Gainsight’s Chief Customer Officer, Kellie Capote, recently had a chance to join Amanda Schmidt, VP of Customer Success at PandaDoc, Customer Success Evangelist, Dan Steinman, and Bryan Plaster, Founder and CEO of CompleteCSM, for a candid conversation on how to handle the complex scenario of having a “green” customer churn.

Webinar 59

Webinar Chief Customer Officer NPS Call Recording 59

SmartKarrot

MAY 8, 2023

Easy usability and some excellent features like call recording, screen sharing and the option for setting up virtual background, are among the top reasons that make it one of the best. Keep track of participants: Now, this is one of the most significant benefits of adding an intelligence layer to your calls. But that’s not it!

Call Recording 10

Call Recording Communication Insights Customer Success 10

Survicate

NOVEMBER 27, 2018

Let’s be honest – there are no magic hacks that will get you 1000 new customers in 10 days – not unless you nail their needs in a truly stupendous manner. The good news is that your customer success and sales departments can certainly help out. This doesn’t go unnoticed by modern-day businesses.

Feedback 55

Feedback Marketing Definition Sales 55

Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. But don’t worry, this is a good thing.

Leadership 52

Leadership Sales Call Recording 2023 52

SmartKarrot

MAY 2, 2023

It involves the use of NLP and Machine Learning algorithms to identify sentiment patterns, evaluate the tone of voice, and extract actionable insights from unstructured data sources such as call recordings or chat logs. The goal is to provide valuable insights that can help businesses improve customer satisfaction levels.

Social Media 10

Social Media Net Promoter Score Customer Satisfaction 2025 10

SmartKarrot

APRIL 20, 2023

Boost efficiency: Call insights can help you to streamline your processes and eliminate wastefulness in your operations. Enhance security: Call recording and monitoring can help you to identify potential security threats and take steps to mitigate them accordingly.

Insights 10

Insights Call Center Call Recording Technology 10

SmartKarrot

SEPTEMBER 24, 2020

Simply put, hear the voice of your customers and practice active listening. Additionally, do some analysis of your call records. And ascertain what the main drivers are for the call transfers or escalations. Because at the end of the day, the customer is the king. Analyze your data .

Net Promoter Score 10

Net Promoter Score NPS Call Recording Feedback 10

SmartKarrot

MAY 14, 2023

With respect to the MS Teams calls, the addition of an intelligence layer helps enable advanced capabilities such as call recording, transcription, and even translation. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Call Recording 10

Call Recording Customer Success Communication Insights 10

SmartKarrot

JANUARY 6, 2022

SalesLoft is a conversation intelligence platform that tracks customer calls, analyzes each of them and coaches the representatives. It helps you understand your customers and guide your representatives to better handle the customer. Salient features. The salient features of SalesLoft include.

2022 10

2022 Call Recording Reference Sales 10

CustomerSuccessBox

FEBRUARY 20, 2022

Significantly changing from red to green, allowing the customer success teams to know the status of the customer relationship with the product, which gives them insights to enhance it better over time. Tip: Calculating a perfect customer health score for SaaS. Top 6 tools for measuring customer health.

Measurement 52

Measurement 2022 Customer Success B2B 52

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go.

Document 98

Document Feedback Customer Success Call Recording 98

Talkdesk

JUNE 29, 2017

Simple Emotion uses call recordings to identify dissatisfied customers, successful sales agents, interested prospects and upsell opportunities. Better yet, ScreenMeet works on all platforms including Windows, MAC, Android and iOS and makes it simple to get to full cobrowsing and remote control mode in seconds.

Sales 40

Sales Demo Call Recording Call Center 40

Kustomer

JANUARY 14, 2021

So that’s really what built the foundation for me and drove my passion in the customer experience side of the fence, and then went from there to software sales. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Natalie Petouhof

SEPTEMBER 26, 2016

The solution integrates with Google Apps for Work and with Office 365, with a user interface built to satisfy the needs of a modern workplace but without the typical costs of traditional enterprise, on-premise telephony systems.

Communication 40

Communication ROI Technology Innovation 40

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go.

Document 52

Document Feedback Call Recording Customer Success 52

Talkdesk

AUGUST 4, 2017

Simon displayed Ytica’s custom dashboards (viewable by agent or by team) and went over sample use cases for their metrics. He also showed how a single conversation can be examined by playing call recordings directly from the solution. TalkIQ – presented by Ali Mapes, Head of Customer Success.

Webinar 42

Webinar Demo Contact Center Call Recording 42

Talkdesk

AUGUST 4, 2017

Simon displayed Ytica’s custom dashboards (viewable by agent or by team) and went over sample use cases for their metrics. He also showed how a single conversation can be examined by playing call recordings directly from the solution. TalkIQ – presented by Ali Mapes, Head of Customer Success.

Webinar 40

Webinar Demo Contact Center Call Recording 40