capabilities 
One Millimeter Mindset
DECEMBER 7, 2022
Your job description is a great place to start building professional capabilities. Leveraging your professional capabilities just beyond the boundaries of your job description can be gold. As a result, your professional capabilities represent a collaborative effort instead of a solo act. Contact Babette here.
SAP Customer Experience
FEBRUARY 17, 2023
These portals can provide a wide range of features and capabilities, but there are a few critical ones that every business should consider when implementing a customer portal. A customer portal allows businesses to interact with their customers in a more efficient and personalized manner. User Authentication and Access Control.
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Merkle
MAY 9, 2023
I’ll cover seven key capabilities that are transforming DAM systems, enabling organizations to streamline their workflows, improve content management, and ultimately deliver a more engaging and personalized user experience.
CSM Magazine
OCTOBER 18, 2023
Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. “At Zenarate, we continue to innovate and add more capabilities to our AI Coach platform to help global brands develop top-performing agents,” said Brian Tuite, CEO of Zenarate.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Moreover, come away from this webinar with an understanding of how these new capabilities can apply to your business. During this webinar, you will: Understand how capabilities have evolved in voice and chat in just the last 12-months.
CSM Magazine
AUGUST 29, 2023
Journey.ai, Inc (DBA: Journey), a groundbreaking cybersecurity software business, is expanding its suite of capabilities with Avaya, a leading contact center company. Journey’s Passwordless Agent Authentication capabilities enable a simple face scan to replace passwords.
One Millimeter Mindset
FEBRUARY 18, 2021
Your professional core capabilities are learned and innate capabilities. Are you relying on core capabilities which defined you yesterday to fuel your career and leadership trajectory today and tomorrow? Thus, you frequently repurpose the same professional core capabilities into new business environments.
Also, you will meet the unique capabilities of SmartMessage in helping you reach your targets. In our exclusive guide, you will have the chance to learn how you can get more from channels like email, SMS, and push notifications.
Advertiser: Vanilla Forums
But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention.
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Our remote work-at-home capabilities allow us to provide sustainable, life-changing careers to hundreds of CXperts around the continental United States. Plus, we are a Minority Owned Business (MBE). With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.
Speaker: Conference Speakers
Learning Tech for Developing Employee Skills and Capabilities. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Lunch is on us for attendees. Save your spot!
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks? Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again.
Speaker: Brian Morin & Helena Chen from SmartAction
However, there is no denying there are fewer call center jobs today as self-service capabilities have expanded. 2021 has not shaped up to be the live agent apocalypse predicted 5 years ago. Are we nearing the end of the live agent era?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. At the end of the day, perhaps the most important reason that scripts didn’t work was that the other party didn’t have a copy!
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
After all the years of establishing, nurturing, and maturing their customer success practices, it’s time that companies work with CS leaders to: Grow to the next level of capability and maturity. Demand more accountability of the practice. Empirically tie CS activities to a real revenue impact. With revenue, comes accountability.
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