Amity

NOVEMBER 19, 2014

Amity Insights closes the loop by enabling reporting and analysis capabilities for: Financial Performance Management. With its unique open architecture, Amity can and does integrate with any platform to capture data – from the top of the funnel to the bottom, and everything in between. Stop me if you’ve heard this one….

Insights 48

Insights Financial Customer Success Customer Journey 48

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.

2022 40

2022 Transportation Telecommunications Wireless 40

Avaya

JUNE 21, 2016

Experience in cloud delivery. If you’ve been following Avaya’s news over the past few months, you may recall that in March we talked about customer service being the new competitive battleground, and how Avaya is helping customers win the battle. Then in late May, we announced we were “raising the bar on the self-service customer experience.”

Multi-Channel 45

Multi-Channel Social Media Contact Center 2015 45

West Monroe

JANUARY 25, 2022

It is also assumed that M&A will be a hot topic in 2022 as banks look for new growth opportunities and to increase the speed at which they can invest and scale their technology platforms. This outlook will not include an analysis of M&A trends. How to drive more efficient operations through data, AI and automation.

Banking 52

Banking 2022 Financial Multi-Channel 52

Bizagi

MAY 21, 2020

That’s where an Intelligent Process Automation platform is different. You just need the right platform to build on… . Unit ing your IT architecture. A process automation platform can orchestrate your people, applications, devices, information and robots on a global scale. Automating every process with one platform.

Technology 52

Technology 2019 Customer Journey Download 52

CSM Magazine

FEBRUARY 13, 2024

By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio , Benenden gained capabilities to unify member interactions, tap data for personalisation, and meet rising expectations – resulting in sky-high satisfaction scores.

Healthcare 52

Healthcare Omnichannel Hospitality Social Media 52

SmartKarrot

SEPTEMBER 25, 2020

SaaS has become a prime element in every business’s architecture. The web-based software development version control and project collaboration platform, GitHub uses the SaaS model of delivery. It uses AI for resurfacing recommendations and open issues in repositories. How have SaaS businesses leveraged AI in 2020?

2020 8

2020 Financial E Commerce Travel 8

SmartKarrot

SEPTEMBER 25, 2020

SaaS has become a prime element in every business’s architecture. The web-based software development version control and project collaboration platform, GitHub uses the SaaS model of delivery. It uses AI for resurfacing recommendations and open issues in repositories. . How have SaaS businesses leveraged AI in 2020?

2020 8

2020 Financial E Commerce Travel 8

CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi.

2007 52

2007 Customer Engagement Brands Technology 52

Currency Alliance

NOVEMBER 15, 2021

While this article will talk mostly about loyalty points, the Currency Alliance API-first platform can deliver any type of incentive, so feel free to ask what types of incentives will work best for your business. These can include special offers, discounts, value-added services, gift cards/vouchers, and/or loyalty points.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

CSM Magazine

JULY 10, 2018

While Photoshop is better suited to raster images, Illustrator’s vector graphics capabilities are ideal for developing specific kinds of digital artwork. The only drawback is the lack of plug-in architecture. Having trouble opening a specific file type? Moreover, both MacOS and Windows OS support the software.

2010 40

2010 Download Document Management 40

Quadient

SEPTEMBER 30, 2022

Marketing messages from a marketing platform. Brand assets from a digital asset management platform (DAM). They leverage customer data to create compliant and highly personalized communications across channels from one centralized communications platform. Today, customers expect relevant, highly personalized communications.

Communication 52

Communication Management Omnichannel Document 52

Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. The only efficient path forward is to put headless technology in front of your legacy systems – or, to migrate altogether. This article has three sections.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Avaya

MAY 26, 2016

Harnessing time and money-saving technology in cloud, mobility, telework, cybersecurity, data center consolidation and the need for real collaboration has created great opportunities for all of those in the partner chain. Add the capability and easy access to applications and services on the fly that can meet their mission.

Government 40

Government Telecommunications 2016 Contact Center 40

Currency Alliance

AUGUST 22, 2022

If you are already operating a loyalty program, the chances are, your own points bank is baked into one of these monolithic platforms – so you may never have considered how this module empowers (or limits) your overall loyalty program. This article answers those questions.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

Currency Alliance

DECEMBER 1, 2020

In five years, the industry will have recognized this and migrated to ‘open loyalty’ schemes that partner hundreds or more compatible brands under one fluid operating system that delivers swifter, more diverse and more relevant reward options at lower costs to all. And there are many, many more of these lookalike programs.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Every business understands the cloud imperative and their enterprise stack has very many flavors of cloud. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure.

Contact Center 54

Contact Center 2006 Multi-Channel Innovation 54

Currency Alliance

MARCH 21, 2019

The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Change in the legacy loyalty platform, on the other hand, has been difficult and expensive, because the vendor must be supportive, if not fully engaged for nearly any desired change to functionality. Campaign Management.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

Currency Alliance

FEBRUARY 26, 2019

But high implementation cost is no longer a constraint for loyalty programs, as the major loyalty technologies are now cloud-based (although not all embrace a low cost SaaS business model). In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. The first step is to get your ducks in a row.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Experience Matters

APRIL 7, 2015

Nominees are rated based on their capabilities, results, and client feedback. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Rant & Rave. ResponseTek. This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. Thought leaders come in all shapes and sizes.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. Thought leaders come in all shapes and sizes.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Grade.us

MAY 28, 2019

If you're helping clients with review management, try out the best platform for generating, monitoring, marketing, and reporting on reviews. If you're helping clients with review management, try out the best platform for generating, monitoring, marketing, and reporting on reviews. Pricing: Free, Open Source ( download ).

2019 37

2019 Marketing Social Media Advertising 37

Currency Alliance

NOVEMBER 17, 2020

After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation. The sixth trend is also not new, but most companies have been ignoring the implications and will now try to catch up. We crave convenience and more intuitive, personalized experiences.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. Anna Morrish. Manick Bhan.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40