Help Scout

JULY 13, 2021

Amazon refuses to refund an outrageous delivery charge In the case of the $7,000 toilet paper , Amazon relied on being technically correct (in that a third-party seller had levied the enormous delivery charge) to avoid any responsibility until their hand was forced by bad press. Bad news for Inspector Gadget. How Bare you?

Customer Service 136

Customer Service Customers Airlines Social Media 136

ChurnZero

DECEMBER 27, 2019

This post features a life-like scenario of how to turn your advocate’s absence into an opportunity for a new champion (or should we say star) to be born. . And Other Noteworthy News. Moxie Award Finalist in the Software Category . 2019 SaaS Awards Program in the Best SaaS Product for Customer Services/CRM category .

2019 64

2019 Blog E-support Chief Customer Officer 64

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. If you enjoyed these posts, don’t forget to subscribe to our weekly newsletter to start your new year with the latest Customer Success insights right in your inbox. . . And Other Noteworthy News.

2020 98

2020 Blog 2021 Chief Customer Officer 98

SurveySparrow

FEBRUARY 9, 2024

And the best scenario is when your potential clients first learn about you from your sources rather than any potential negative press out there. For example, imagine a customer searching for your brand for the first time online, and the first result is not your website but a news story about some scandal.

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

NetBase

JUNE 11, 2020

But it’s not enough to understand the conversation from a news and blog perspective. You need to understand what your consumers are saying about these news and blog articles – and how they feel. Reach out for a demo and we can show you how to help ensure that your positive efforts aren’t overshadowed by negative news!

Travel 60

Travel Airlines Consumers Hotels 60

Currency Alliance

APRIL 15, 2024

Of course, the mid-to-long-tail of customers include people who simply don’t need to spend a lot in your category. This upsets customers, and is likely to make your brand the ‘bad guy’ in the press and on social media if the restrictions ultimately devalue the points/miles. This is in the best interests of both consumers and brands.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

NetBase

APRIL 9, 2019

Whether you’re into breaking news, sports, TV fan theories, or a never-ending stream of the internet’s cutest animals, there’s a community on Reddit for you.”. Subreddits are collections of conversations around a particular focus or topic, and you’ll be hard-pressed to NOT find many that apply to your category. “

Sports 52

Sports Brands Touchpoint Demo 52

Answer Dash

JUNE 3, 2020

Throw in fake news, misinformation and rumors and you’ve got yourself a breeding ground for fear. And for many customers, it may be the first time they’re ordering a certain product category without ever having seen the product in the flesh. Instead, we’re opting to shop online. A bad checkout experience is enough to break any trust.

Customer Experience 59

Customer Experience Social Media Omnichannel Customers 59

BirdEye

SEPTEMBER 4, 2020

72% of people get news from friends and family. Influencer marketing- Businesses will often use social media influencers to reach new audiences organically. It works like this: businesses reach out to an influencer within their business category. Why does word-of-mouth marketing work? Consumer behavior is changing.

Marketing 91

Marketing Social Media Reference Advertising 91

Eptica

MARCH 31, 2016

According to the latest Eptica Multichannel Customer Experience Study , the good news is that most companies understand this, with the web remaining the strongest channel for providing accurate answers to consumer queries. Being able to find answers to their questions quickly is therefore a vital part of the customer experience.

Customer Service 49

Customer Service Entertainment 2015 Fashion 49

ReviewTrackers

NOVEMBER 27, 2018

Founded in 2004, San Francisco-based Yelp has collected approximately 171 million crowd-sourced reviews of businesses in a wide range of categories, from restaurants and hotels to dentists, boutiques, and mechanics. If this is the case, then consider it good news. Business category. Why Claim Your Yelp Business Page?

Social Media 92

Social Media Hotels 2004 E-support 92

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. As a Customer Success leader, you should be able to walk into a board meeting with a crisp slide on what quarterly revenue is up for renewal and at-risk, and why, by category.

Customer Success 80

Customer Success Metrics Leadership Customer Retention 80

Experience Investigators by 360Connext

OCTOBER 3, 2023

Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. Text analysis is a broad category encompassing a few distinct areas including sentiment analysis, topic modeling, text classification, and text clustering (look for these capabilities as you research vendors).

Feedback 270

Feedback Social Media Hospitality Hotels 270

ReviewTrackers

NOVEMBER 27, 2018

Founded in 2004, San Francisco-based Yelp has collected approximately 171 million crowd-sourced reviews of businesses in a wide range of categories, from restaurants and hotels to dentists, boutiques, and mechanics. If this is the case, then consider it good news. Business category. Why Claim Your Yelp Business Page?

Social Media 50

Social Media Hotels 2004 E-support 50

NetBase

NOVEMBER 14, 2018

Social media reporting isn’t all it’s cracked up to be – and we’re not talking about marketing metrics you’re gathering to share with the C-suite, but “news” as it exists in the age of social media. News today, particularly breaking news, is a dangerous animal that never sleeps. But it can be. How can you sort this out?

Social Media 56

Social Media Sports Demo Brands 56

Thematic

SEPTEMBER 24, 2018

Won’t load matches & keeps crashing whenever I try to open a message or press “like” on a profile. If we look at how many people have mentioned “waste of money”, we can see that eHarmony is the “winner” (or rather, loser) in this category, and significantly so. I’m not even able to create an account.”.

2018 54

2018 Definition 2005 2017 54

BirdEye

NOVEMBER 28, 2022

Facebook verified pages that are talked about often in news sources and other publications, but they do not include paid promotional content as notable material for verification. Choose the category that best suits your Page or Profile and Facebook will consider it when reviewing your verification request.

Social Media 93

Social Media Document Article Information 93

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. But little could we imagine the roller-coaster ride ahead as news of a pandemic started to circulate. The venue was booked.

2021 45

2021 Events Social Media 2013 45

Eptica

APRIL 1, 2020

This all acts as a barrier to deployment with hard-pressed customer service teams essentially feeling they don’t have the time or capacity to create a knowledge base or pick processes for improvement. It also means that self-service has focused on facilitating information rather than going deeper into solving problems.

2025 75

2025 ROI 2020 Hotels 75

West Monroe

JANUARY 25, 2022

The most pressing question facing many banks in 2022 will undoubtedly be: Do we build, partner, or buy the tech solutions needed to orchestrate and execute our end-to-end experience? That’s generally not good news for banks. Build, partner, or buy?

Banking 52

Banking 2022 Financial Multi-Channel 52

NetBase

JUNE 15, 2020

Brands require the most accurate, transparent and complete insight available, so we’re excited to announce a significant expansion of our NetBase product, with the addition of LexisNexis’ news media dataset. We’re offering the deepest media and market intelligence, with more than a billion indexed news articles. Unlimited mentions.

Social Media 64

Social Media Insights Fashion Consumers 64

Kustomer

MAY 28, 2020

There is a very pressing need for change, but it is happening at a much slower pace than what is needed. That’s fun news. In my speeches, I bucket that into three categories and that includes the psychological, technical, and experiential aspects of a strategy. Why This Change is Slow. It’s my second. And a husband.

Culture 52

Culture Books Customers Competitive Advantage 52

Eptica

OCTOBER 31, 2019

In all of these cases being able to cope with demand and deliver the experience that customers expect is central to remaining competitive and, especially in the case of the hard-pressed retail sector, can even impact survival. Delivering the right experience, cost-effectively, means focusing on these six areas: 1. Share this page on: Tweet.

Multi-Channel 62

Multi-Channel Retail E-support 2019 62

Talkdesk

FEBRUARY 20, 2020

Anything to improve efficiency so call center managers can achieve more with less is good news. New Talkdesk Outbound Dialer capabilities empower CX-obsessed companies to proactively engage with their customers to deliver effortless, personalized sales, customer service and support, in new and more efficient ways.

Contact Center 69

Contact Center B2B B2C Connections 69

Eptica

MAY 24, 2017

More blogs about Gartner 2017 : L’Occitane – the benefits of a global approach to digital customer experience Coping with disruption through AI and human customer experience Customer Experience in action through Artificial Intelligence Shaping the future of customer experience Press release. Share this page on: Tweet.

Customer Engagement 48

Customer Engagement Engagement 2017 Social Media 48

C Space

JUNE 29, 2020

In a blog post, Brad Bender, Google’s VP in charge of news, said the firm was creating a new licensing program to support the industry. Managing director Paul Hamra said: “With local news under stress, finding new channels and new audiences for our premium content, in safe and curated environments, is a high priority.”.

2020 52

2020 Brands Social Media Advertising 52

Grade.us

JANUARY 12, 2021

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. While there are a few bad apples on their platform, most customers seem eager to share the good news. Appropriate category tags.

Advertising 35

Advertising Social Media Events Connections 35

NetBase

OCTOBER 4, 2019

The good news is, consumers share, share, share on social – and if brands only listen, they have access to everything they need to soar in every area of brand operations. If you want to be a category leader, you need to get great at spotting trends before they hit mainstream. It’s no longer just about marketing.

Social Media 76

Social Media 2020 Demo ROI 76

Grade.us

JANUARY 7, 2020

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. While there are a few bad apples on their platform, most customers seem eager to share the good news. Appropriate category tags.

Advertising 51

Advertising Hotels Social Media Customer Confidence 51

Grade.us

FEBRUARY 11, 2020

Patients are asked to rate their experience, and most do so with comments and one-to-five star ratings in three categories — overall recommendation, bedside manner and wait time. That’s good news. Some longtime patients use ZocDoc for the convenience, he said, but a typical case is “a 24-year-old with a sore throat.

Healthcare 33

Healthcare Books Insurance Advertising 33

Grade.us

MAY 21, 2019

With review management, you and your customers are working together to deliver the good news about. Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. This is also wonderful. Here's why.

Blog 37

Blog Management 2019 Advertising 37

ChurnZero

AUGUST 28, 2020

At ChurnZero, we segment customers into three preliminary categories: decision makers, champions, and users. Although we’ve given you a quick preview of the pressing onboarding topics we cover, we saved the best for last (and for the eBook). Train them according to how they will actually use your product.

Customer Journey Mapping 59

Customer Journey Mapping Download Customer Success Metrics 59

Grade.us

NOVEMBER 9, 2018

Jam-packed with insights from around the world and plenty of news for those who are trying to stay on top of the ever-shifting realities of the digital ad space. It Takes a Village: Story Creation in the Digital Age - I'm hard pressed to boil this insightful article down to a few sentences. Econsultancy. There are zillions of options.

Advertising 26

Advertising 2018 Blog Article 26

Storyminers

JULY 6, 2020

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She is also a regular contributor to Footwear News covering the retail industry. You can find those stories here. Nick Mehta.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She is also a regular contributor to Footwear News covering the retail industry. You can find those stories here. Nick Mehta.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ReviewTrackers

NOVEMBER 9, 2018

Once published, this ad will appear on the desktop and mobile versions of a user’s News Feed as well as on the right-hand column of the feed. Press the “OK” button to confirm. These special Posts will appear on the user’s News Feed on both desktop and mobile platforms. Press the “Save Changes” button to confirm.

Advertising 62

Advertising Management Metrics Connections 62

Qualtrics

MARCH 6, 2019

The good news is that customers don’t even expect that. The world’s top brands want to be the best, not just in their own industry, but in adjacent categories as well. To see all the feature announcements for the CustomerXM check out the press release from X4 Summit. Prioritizing like never before. Request Demo.

2019 24

2019 Customer Experience Competitive Advantage Call Center 24