Totango

SEPTEMBER 22, 2023

, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem.

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Multi-Channel 2023 Customer Success Omnichannel 113

SurveySensum

JANUARY 4, 2024

Now, for this mutual fund company, customers were onboarding to their services in three ways: Through their own Bank’s Websites/Apps Through Partner Banks Through Stock/ Mutual Fund Trading Apps The highest transaction rate was through the bank’s agents. Read a few comments and figure out some categories.

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Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Check out our full list of technology partners or request a new integration.

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Customer Retention Customer Success Events Customer Journey 91

Eptica

OCTOBER 15, 2021

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. The 4 pillars of a successful customer service strategy. Tags: Cloud-based Call Accounting, Controlling Telephone Costs Categories: Best Practice. Share this page on: Tweet.

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2021 Customer Service Strategies Interaction Communication 124

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

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Communication Chief Customer Officer 2012 Presentation 222

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. CustomerSure was a clear winner for us to partner with for a number of reasons.

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Customer Satisfaction 2024 Healthcare 2010 62

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Read Customer Success Stories See what more of our customers have to say.

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Thematic

AUGUST 21, 2023

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards! We are so proud to be part of Atlassian's incredible efforts to drive customer success. In the meantime, you can check out the full awards shortlist here: [link]

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2023 Feedback Innovation Insights 62

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. With a trScore of 8.2 These awards are based directly on feedback from their customers. out of 10 for customer support and an 8.0

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Currency Alliance

APRIL 15, 2024

Many brands could actually earn greater loyalty by issuing a partner brand’s loyalty currency – or, simply allowing customers to ‘burn’ (i.e., For most, it will be well below, which is why you should consider collaborating with partners so customers can earn your points more frequently. Is your business above this threshold, or below?

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Loyalty Programs Loyalty Airlines Banking 52

Customer Bliss

OCTOBER 18, 2019

One thing you’ll definitely want to tune in for is Curt’s advice on elevating your relationships with partners and approach to joint business planning. He wanted to demonstrate to partners that Bel is bigger than just the salesperson the customer sees day-to-day. If you don’t do that, you will not be successful.

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Retail Customer Experience Chief Customer Officer Customer Centricity 111

inQuba

SEPTEMBER 30, 2022

inQuba Scoops Microsoft ISV Partner of the Year Award (Financial Services Industry Solutions) for Second Year Running Announced on 28 September, the annual Awards are held annually to recognize and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year, ending 30 June 2022. “We

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Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction. Partner Success Manager.

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Leadership 2023 Customer Satisfaction Customer Success 52

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. million trusted user reviews. For more information, visit www.g2.com About ChurnZero.

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2022 Chief Customer Officer 2021 Touchpoint 98

Currency Alliance

OCTOBER 12, 2021

Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. You should find this article useful whichever of those applies to you, or even if you never considered partnering. How loyalty partners co-create value.

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Loyalty Loyalty Programs Airlines Travel 59

Gainsight

OCTOBER 21, 2022

In his otherwise exceptional book Amp It Up, Slootman has a section about why companies don’t need customer success teams. Slootman’s argument is basically that customer success is everyone’s job. He says companies should fix the underlying issues that prevent clients from being successful—e.g., product, support, etc.

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Customer Success Sales Books Government 52

Magellan Solutions

FEBRUARY 20, 2024

Partnering with specialized live chat outsourcing companies unlocks a world of potential. This article reveals how technology and on-demand expertise combine forces through strategic partners – sending customer satisfaction soaring while keeping costs in check. These partners shape critical first impressions of brands 24/7.

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Customer Satisfaction Loyalty ROI Technology 52

Call Experts

JANUARY 26, 2023

If you’re in the business of providing heating and cooling services, your best tool for success is the customer service agents who answer the phone from your HVAC call center. The Benefits of Partnering With a Call Center A big part of what HVAC call centers can do for customers is help them handle their concerns promptly.

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ChurnZero

JANUARY 14, 2021

ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. ChurnZero has also held its place as the Highest Rated product in the Customer Success category on G2, based on user satisfaction. G2 #1 Momentum Leader. G2 #1 Highest Rated .

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Gainsight

JANUARY 25, 2023

Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders. Below are the responsibilities every CEO should look for in their Customer Success leader. Bob Stoneking, and Vineet Puri.

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Chief Customer Officer Effort Score Metrics Leadership 52

Customer Bliss

NOVEMBER 8, 2019

” Or, “Every launch must meet these five conditions the field requires for success. Three common categories of behavior are necessary as the leadership team works together to build out the five competencies. Employees, customers, and partners need proof that your actions match your words.

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Leadership Chief Customer Officer Culture Customers 238

Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners. j.shah-thiel.

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Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. Every year, Gainsight’s CEO, Nick Mehta, invites fellow CEOs to sit with him and discuss their views, insights, and trends impacting customer success and business as a whole. Gainsight knows a thing or two about category creation. We are about product-led growth.

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2022 Chief Customer Officer Innovation Connections 52

inQuba

OCTOBER 18, 2021

Leading Customer Journey Management and Customer Experience (CX) software company, inQuba, has been announced as Microsoft’s ISV Partner of the Year, Industry Solution, Financial Services Industry. Today, the company is an independent software vendor (ISV) Gold IP Co-Sell partner that runs on Microsoft’s Azure across multiple regions.

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Financial 2010 2021 Customer Journey 52

Oracle

AUGUST 31, 2020

Today we’re kicking off Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Utilizing the right tools for success.

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Customer Experience Multi-Channel 2020 2019 54

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

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2022 Chief Customer Officer Leadership 2021 98

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

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Customer Success 2023 B2B Customer Relationship Management 91

SurveySparrow

FEBRUARY 26, 2024

Finding the right business partner feels like searching for a unicorn in a haystack! Understanding your potential partner is a must. I have collated more than 50 substantial questions to ask a prospective business partner, so you don’t have to worry later. Do they match up with your partner’s?

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Financial Communication Insurance Document 52

Customer Bliss

MAY 3, 2016

Scott is senior vice president of both partner (employee) and client experience. In this podcast, you will hear about the advanced human-centered design techniques Northern Trust is employing to improve both the client and partner experience. My conversation with Scott covered these key categories: Engaging the leadership team.

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Chief Customer Officer 2007 Leadership Books 185

BirdEye

MARCH 24, 2023

It involves identifying new markets, developing relationships with potential clients and partners, and creating and implementing plans to increase revenue and profitability. The importance of business development A solid growth strategy and business development plan are vital for success.

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2023 Return on Investment Social Media Sales 98

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. The company won a Bronze Stevie in the same category in 2017. This is Blue Ocean’s second Stevie Award.

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2019 Customer Service Contact Center Insurance 136

West Monroe

OCTOBER 2, 2023

Direct plans showcasing program success metrics and active community input are not only sought after by the government entities when reviewing applications but are also best practice for successful community engagement. These metrics are also used to measure overall program success throughout its lifetime.

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Government Metrics Document Measurement 59

ClearAction

OCTOBER 25, 2022

Within the first two years, we saved enormous time and money for employees, customers, partners and investors. To maximize value to customers, employees, partners, and investors. Interestingly, every digitalization study reveals that primary success factors are cultural. How is value maximized?

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Sports 2009 2022 Financial 71

CSM Magazine

OCTOBER 6, 2022

energy sector to be three to five years ahead of North America in adopting new technologies and regulation and shines a spotlight on the digital partners supporting utilities providers to make that transition. utilities and energy sector in order to help utilities providers identify industry-leading digital partners.

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Insurance Healthcare 2022 2021 52

Oracle

OCTOBER 5, 2020

We’re proud to present our next article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

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Marketing Seminar 2020 Presentation 47

ShepHyken

JUNE 28, 2021

Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. Be sure to check out the drop-down box that allows for the data to be broken up into different categories. Then do a Google search for articles about their success.

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2021 Article Customer Service Government 141

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

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Workshop Customer Success Travel Leadership 98