ChurnZero

OCTOBER 26, 2021

We’re honored by this distinction of Best Overall SaaS, which is judged by user feedback and product innovation. Overall SaaS Award winners were selected using Net Promoter Scores (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria. Overall SaaS Award – Marketing Category Winners: Alida.

2021 98

2021 Net Promoter Score NPS Document 98

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019. About Blue Ocean.

2020 156

2020 Contact Center Insurance 2017 156

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” They just leave.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

ChurnZero

JULY 27, 2021

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Categories for 2021 include Best Enterprise-Level SaaS and Best Data-Driven SaaS, alongside new categories including ‘Bespoke SaaS Solution’. Appended: Shortlist for Nominated Category.

2021 98

2021 2011 Innovation 2022 98

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Special Shoutout: Are you a developer interested in learning more about the Aurora SDK? You Found it!

2024 52

2024 Social Media Roadmap Webinar 52

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Social Media Roadmap Customer Satisfaction 96

BirdEye

MARCH 24, 2023

In today’s fast-paced, ever-changing business landscape, staying ahead of the game requires more than just a good idea and a solid product. To succeed, businesses must have a comprehensive and strategic approach to business development. They constantly test various acquisition methods looking for efficient growth.

2023 98

2023 Return on Investment Social Media Sales 98

Strativity

AUGUST 30, 2023

It’s an honor to see our collaborative effort to create innovative, customer-centric products and experiences recognized by the design community with distinctions such as the IDEA awards.” “At The 2023 IDEA awards were announced on August 23 in New York City at a gala ceremony held during IDSA’s annual International Design Conference.

2023 52

2023 Customer Centricity Innovation Consulting 52

Totango

AUGUST 9, 2022

B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customers may be segmented based on categories, including: Demographics: such as location, language, and job title. Product usage: which segments customers based on how they are engaging with your product.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

SurveySensum

MARCH 21, 2024

This can help you to know your customers deeply and plan and design product strategies accordingly. It is a surefire route to cracking the product-market fit! Product Development: Customer personas can expedite the process of finding the right product-market fit! But, Why are Customer Personas Important?

Social Media 52

Social Media Competitive Advantage Retail Automotive 52

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Metrics User Experience Feedback 96

Retently

JULY 11, 2022

If a customer is right at the lower end of the Detractor range (for example, a score of zero or one out of 10), it’s almost a certainty that they’ll give up on your product and cancel before the next billing period.

NPS 158

NPS Net Promoter Score Customer Satisfaction Metrics 158

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Marketing 2007 Competitive Advantage 158

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. fall into the “engaged” category. It’s no longer a “nice to have” but strategic to empower, develop, and retain agents to achieve measurable, positive impact on the business.

Engagement 73

Engagement Contact Center Culture Metrics 73

West Monroe

APRIL 28, 2024

Churn is a common outcome when products don't meet customer expectations or fail to effectively address their needs. Product and development Performance issues and service disruptions not only impact customer satisfaction but also contribute to increased churn as users seek more reliable alternatives.

Customer Retention 52

Customer Retention 2023 Roadmap Sales 52

SurveySparrow

NOVEMBER 28, 2023

When it comes to product or service development, understanding customer expectations can be a little tricky. It provides a systematic approach by classifying features into five distinct categories. Key Elements: Reliability: The assurance that the product or service works consistently, like a dependable car engine.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Beyond Philosophy

JUNE 15, 2023

Therefore, our five rules are to help you develop a brand worthy of your customers opening an Emotional Bank Account with you, which, in turn, is valuable to your bottom line. These include: Focus on emotional benefits and value to your customers, not just on product features. Let’s take a closer look at each of these, shall we?

Brands 145

Brands Banking Insurance Connections 145

SurveySparrow

OCTOBER 13, 2023

After collecting feedback, it is carefully analyzed to identify areas for improvement, such as website user interface, product offerings, and customer service protocols. Data Collection Sources of Information: Feedback loops begin by collecting data from various sources like customer surveys, social media interactions, or product reviews.

Feedback 52

Feedback E Commerce Social Media E-support 52

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

Customer Bliss

AUGUST 15, 2019

Bucket Your Work Into Different Categories. He shares that he created a process for himself to assess situations by bucketing things into the following categories: product, people, and systems and process. People: How are customers trained? How are they helped, and how do they feel at the end of the process?

Customer Experience 114

Customer Experience B2B Roadmap Metrics 114

Clarivate

OCTOBER 31, 2023

China’s research output – the quantity versus quality debate A topic of continuing debate among commentators and policy analysts is the perception that China’s outstanding research productivity is not reflected in its quality. and Germany in most CNCI categories above world average. in 2018 to 21.9% Some noteworthy trends emerge.

2009 75

2009 2022 2018 2021 75

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. Providing tutorial tips to answer customer questions and encourage greater product adoption. Others may apply for specific markets and products. Each time a prospect comes across your brand or product, it increases their awareness. Consideration.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. Published on: September 09, 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions. Share this page on: Tweet.

Call Recording 74

Call Recording 2020 Technology Customer Journey 74

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. We’ll help answer the question, “ What is product-led growth ?”

Customer Success 98

Customer Success Net Promoter Score Metrics Loyalty 98

delighted

MARCH 8, 2022

This is a guest contribution post by Product Manager, Justin Fowler. At a glance, product positioning is the process of determining how you want your product to be seen and used by your target demographics. What is product positioning? You can think of it as the strategic foundation of your entire product.

Net Promoter Score 78

Net Promoter Score Competitive Advantage Advertising Magazine 78

CSM Magazine

SEPTEMBER 29, 2022

Nearly all CFOs prioritise, and will continue to prioritise, digital investments over categories such as sales or research and development, focusing particularly on technologies that enhance current revenue streams or new digital products and services. Contributing to the top-line by developing value enhancement strategies.

2026 52

2026 Customer Service Financial 2022 52

CSM Magazine

JANUARY 27, 2021

Calabrio has achieved leading results of the featured vendors in three of four vendor and product satisfaction categories. . The three categories where Calabrio earned leading scores were both for satisfaction with Calabrio as a vendor and the features and effectiveness of Calabrio ONE workforce optimisation (WFO) products.

Customer Satisfaction 59

Customer Satisfaction 2021 2020 Virtual Agent 59

Eptica

JANUARY 24, 2020

Date: Friday, January 24, 2020 Author: Tom Walmsley - Business Development Manager 3 customer churn symptoms and cures. Likewise, choose an email management solution that increases agent productivity via intelligent routing and automatic best answer suggestions whilst delivering what customers want – a fast, accurate service.

2019 106

2019 2020 Customer Satisfaction Social Media 106

Gainsight

JUNE 2, 2022

We are about product-led growth. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. DigitalOcean is at the forefront of a worldwide community of developers and business owners that espouse not only the use of technology but education.

2022 52

2022 Chief Customer Officer Innovation Connections 52

Thematic

DECEMBER 10, 2023

We’ll also have a look at what QDA means in the business context and how to turn it into a high-powered tool for CX and product teams. In the world of business & product development, qualitative data analysis methods can work to improve user experiences.

Social Media 62

Social Media Feedback Insights Culture 62

Strativity

JANUARY 6, 2023

COVID triggered a forced acceleration of digital transformation across the QSR category. Historically, QSR has operated as a functional category where value has been equated with cost. Here’s why this is so exciting: People are 2x as likely to buy and/or try new products, advocate for, and be loyal to High Fidelity brands.

2001 52

2001 Omnichannel Consumers Brands 52

Calabrio

FEBRUARY 18, 2022

The 2022 Agent Management Value Index Report “provides a baseline of knowledge that organizations can use to evaluate vendors and products, to manage and improve agent management processes.” The analyst firm has developed what it calls the Value Index which can be used to evaluate agent management business systems and tools.

Management 52

Management 2022 Contact Center Return on Investment 52

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. What’s NPS All About? Monitoring NPS scores is key.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Retently

MARCH 23, 2023

Aggressive or misleading billing practices Apple, which markets its products using brand-focused advertising, topped the 2013 technology statistics with a Net Promoter score of 65 for iPad, 70 for iPhone and 76 for its range of laptops. Poor service or a bad product can hurt your NPS within your industry.

Net Promoter Score 113

Net Promoter Score NPS Insurance Airlines 113